Kawain is amazing!! I recently moved to the area from California with basically a suitcase full of…read moreclothes. He really helped relieve some of the stress that comes with starting from scratch, 3,000 miles from "home". Very knowledgeable, patient, and insightful with guiding me through, what will be, a fresh new chapter in life with great sleep ahead! Can't say enough good things, thank you!!

The service was excellent and they were so professional. They had a very wide selection of…read moremattresses, you name it they had it! Their prices are right on, I was able to get mines on sale. The sales person are very knowledgeable about the best mattress for your sleeping pattern and give good recommendations. Kawain and Adriana were very helpful. I highly recommend this store.

The service here was terriffic. The staff was knowledgeable and ready to go. Every one was very…read morenice and didn't try to push us into something we didn't want. We went in with a plan of what we wanted, and it was met, very easy. Mrs. Dorthy (I've bought stuff from her previously. She is the GM) and then Mrs. Candice were amazing and so very helpful. Highly recommend to go and chat up those two lovely ladies.

I was looking for a bedroom set that was available and they told me told me it'll be delivery in 1…read moreweek which it took two months to get it, and also to compensate that i had a bed frame and a nightstand for "free" which I ended up paying for everything so when i call back they told me can't do anything. Never go back to this store again.

This was the worst experience I've had at Urban Furniture Outlet. I came in just to look around…read morewhile having my drink with me. I understand there may be a no food or drink policy, and as an adult, I would have respected that and not touched any furniture. But instead of handling it politely, I felt like I was basically thrown out. The way it was addressed was rude, unprofessional, and very unwelcoming. You just lost a customer who was fully willing to buy a couch, and after this experience, I definitely won't be spending my money here.

I bought furniture from these people twice! I urge people to please not go and purchase furniture…read morefrom them. My first purchase I bought a bunk bed. the top bunk mattress fell through. A year or so later I purchased a two piece living room set. Within the first two months the springs on both pieces of furn broke. I fixed the one on the couch and it broke even more . All the way across the stretch of the whole couch. the springs kept breaking and dropping the couch damn near to the floor. I have never bought furniture that broke or malfunction within that short period of time. they are trash! don't buy from them!

Excellent deal for an awesome mattress! Be sure to get your perfect mattress matched to your…read moreneeds. Alicia is an outstanding salesperson that got us a great deal!! We needed a smaller size box spring and the store was so accommodating. In addition they called twice the day of delivery. The delivery man knew I was a school administrator and made sure to call me again to make sure I was home. I will NEVER buy a mattress anywhere else.

Horrible horrible customer service. Woman who claimed to be manager had no idea what mattress…read moreselections were available. FYI "there are 2 sided mattresses" and stay far away from this location. The store in Dover is much better, limited selection but excellent customer service.

Wife and I went in looking for a King sized mattress. Instead of the "vultures descending on a…read morecarcass" approach, the salesman was very friendly and quickly pointed out the color scheme for soft, medium and hard mattresses. After that he let us look around on our own and answered any questions we had. Zero pressure to buy a mattress, no annoying upselling. We found one, paid for it and it was delivered two days later. The whole process took less than 30 minutes. Very friendly salesman named Jason. Side note: our last mattress was an online purchased mattress delivered in a box. Let me say, nothing beats laying on your mattress beforehand. And having them deliver your new mattress is so nice. They wore shoe covers to not track in dirt, they took the old mattress out and set the new mattress up in about 8 minutes. That beats dragging a heavy box upstairs, cutting it open, and getting rid of the old mattress yourself... trust me.

My Wife and I recently purchased a Tempur-Pedic mattress and frame. We started at this store and…read morethe sales rep told us their best price was the sticker price, they were not allowed to sell it for any less. The salesman went on to assure us that no other store would be able to sell it for lower then sticker price as they were not permitted to do so. The salesman stated that if we were able to find it cheaper to get it in writing and Sleepy's would beat it by 20%. The next day we called Johnny Janosik (about 2 miles away) and Mattress Warehouse (about 1/4 mile away) and they both were willing to sell the same products for almost 10% cheaper. After getting the better price quoted in writing through an email I called the Sleepy's sales rep back, he stated that he misspoke about beating the price by 20%. He stated this offer didn't apply to Tempur-Pedic mattresses. We ultimately made our purchase through Mattress Warehouse for a little over 10% cheaper then Sleepy's, having the same free delivery, and 0% financing terms.