We went in to get the 20% off everything as per their only to find it didn't apply to a "hot deal"…read moreitem for sofa & loveseat. When we did close the deal, the sales rep charged us the higher price (oops her error when I pointed it out..). I arranged for a delivery date by their people and it was delivered defective (center section of long sofa cord wouldn't connect due to damage.) It's been a week, and I've not been able to get a straight answer or date for a tech to even come out and see if its reparable. Back & forth to their claims Dept. & store. Am very disappointed. ​

my furniture was filthy when it was delivered. i never expected this from jhonny janosik after 15…read moreyears of service. now one of my couches is broken in less than 3 years.

Bill M at Bobs Furniture. Dover Delaware. Bill M is a great man and an outstanding service expert…read moreat Bob's Furniture. He shows up every day with a positive attitude, ready to help anyone who walks through the door. Whether it's fixing a tricky issue, answering questions, or making customers feel confident in their purchase, Bill handles it all with professionalism and genuine care. His dedication, patience, and reliability set him apart. Bill doesn't just do his job -- he elevates the entire experience, making Bob's Furniture a better place.

Cheap prices because is cheap made, I bought a leather sofa and love seat, turned out to be cheap…read morebonded leather, started peeling in less than a year

The service here was terriffic. The staff was knowledgeable and ready to go. Every one was very…read morenice and didn't try to push us into something we didn't want. We went in with a plan of what we wanted, and it was met, very easy. Mrs. Dorthy (I've bought stuff from her previously. She is the GM) and then Mrs. Candice were amazing and so very helpful. Highly recommend to go and chat up those two lovely ladies.

I was looking for a bedroom set that was available and they told me told me it'll be delivery in 1…read moreweek which it took two months to get it, and also to compensate that i had a bed frame and a nightstand for "free" which I ended up paying for everything so when i call back they told me can't do anything. Never go back to this store again.

This was the worst experience I've had at Urban Furniture Outlet. I came in just to look around…read morewhile having my drink with me. I understand there may be a no food or drink policy, and as an adult, I would have respected that and not touched any furniture. But instead of handling it politely, I felt like I was basically thrown out. The way it was addressed was rude, unprofessional, and very unwelcoming. You just lost a customer who was fully willing to buy a couch, and after this experience, I definitely won't be spending my money here.

I bought furniture from these people twice! I urge people to please not go and purchase furniture…read morefrom them. My first purchase I bought a bunk bed. the top bunk mattress fell through. A year or so later I purchased a two piece living room set. Within the first two months the springs on both pieces of furn broke. I fixed the one on the couch and it broke even more . All the way across the stretch of the whole couch. the springs kept breaking and dropping the couch damn near to the floor. I have never bought furniture that broke or malfunction within that short period of time. they are trash! don't buy from them!

Nice people and beautiful furniture and decor!! Would highly recommend this business!read more

I can't recommend them enough. We bought a beautiful coastal inspired slipcovered sectional off…read morethe floor. They had the best quality furnishings in the area and the prices were inline with workmanship. Pat our sales person was friendly and helpful. We had it delivered in one week!!! Ask what is available off the floor......

The workmanship behind my new dining room table is so stunning that it has lit up my home and makes…read morea statement the second you walk in the door and see this beautiful work of art in my house. I could not be happier with this magnificent well-made table, it makes me so happy that I am so delighted that I picked this company to work with. They are so easy to deal with, and have such an extraordinary selection of ideas for your project that you will return for more. Thank you Charlie, Mary and Marty! It is my favorite piece of furniture in my home!

Unreal. Do NOT work with these people for your hard wood floor. I left a what they claim to be a…read morenon-refundable deposit on 3/25 and have no date for install as of today a month later. They have nice furniture so stick to that. After not getting anywhere with Alex been working with Marty the owner who won't let me get a word in edgewise is telling me it's on me for why things aren't moving along and has been extremely difficult communicating with.

A variety of selections that constantly changed always surprised to see what's out thereread more

Place is a hot mess You can find some great things , but…read moreyou need to really dig in . Nothing is in the right place, sizes all mixed in . Things on the floor.

Customer Service very poor with this outfit.. Purchased a recliner from them and was told that…read moredelivery would be on Monday 7/10/23... Called about noon time to try to get some timing for delivery and was told that delivery would be between 4 & 5 pm.. Sat waiting all day long and recliner was never delivered and never received a call from Customer Service that chair would not be delivered...

Salespersons are very friendly and helpful. I was able to pick out a recliner for my father in law…read morewith no problems at al. It was delivered promptly and the men who delivered it went above and beyond. Highly recommend this place!