Please read before giving these people your money, I too should have listened to all the 1 star reviews here on Google, and trustpilot and all other review platforms before purchasing!!! Do your research on the company and review all the 1 star feedbacks and ratings.
If I could give 0 starts I would. Went in store and placed an order OCTOBER 2024! We were PROMISED a pre Christmas delivery. Of course they would to take your money. Very poor communications from the store, had over 5+ delay notifications and went in store to chase, still no material update anyone could give me. I escalated this by writing to the CEO of furniture village, of course no response from him personally, just his personal assistants saying the same thing. 'Sorry for the delay'.
After sending 5+ escalation emails to the CEO and his assistants, nobody could answer the following simple question I had asked multiple times. And the follow up to this nobody won't answer this simple question either.
Please can someone let me know what will be done about the false pre Christmas delivery promise. I keep asking and nobody is giving me a response. Is it really that hard of a question? No of course it's not. It's just the company not wanting to take accountability for a commitment made and not honoured to its customer. Is this good business? I ensure I make things right with my clients when a commitment is missed.
So 4 months later, mid February 2025 we finally receive the sofa. read more