This place has a NO CHILD policy. I called to schedule a trim for my daughter and I and they said I would need to schedule an appointment with two stylists. Moms, better look somewhere else. read more

I went to four salons and five different stylists in Jacksonville before stumbling upon fusion hair. Wish I would of found them sooner! I originally saw Shelby when I started coming here, she was absolutely wonderful but unfortunately she moved away. I now see Amber. Both these girls I've gone to at fusion have done far better than any other stylist I've seen. Ever since starting to come here, close to 2 years ago, I'm constantly receiving compliments on my hair and have had zero complaints myself. read more

I recently moved here and I needed my hair cut for donation;I was nervous and looking up reviews made me ever more so. I called around to salon's with high ratings, the receptionist was so kind and reassuring, she understood my worry and I made an appointment. It was a leap into a possible terrible haircut, yet when I came in to really get this done Amber was awesome. She saw what I wanted and listened to me. She really did an awesome job and it's exactly what I want. Best believe I'll be returning. I highly recommend going here. read more

Fusion Hair Salon - Hair Salons Near Me - Jacksonville, North Carolina

Nothing but good things to say about Fusion! All the girls are super nice and it's very clean. Amber is amazing and always does an awesome job on my hair; I'm always getting compliments on it! read more

Rachel at Fusion is the absolute best!! If you want a great job done on your hair she is the one to see at Fusion!! read more

Fusion Hair Salon - Hair Salons Near Me - Jacksonville, North Carolina

Best hair salon in Jacksonville! Been going here for over a year now and have been pleased every time. All of the ladies are wonderful and really listen to what you want. read more

Logan did a beautiful job on my hair. I got a balayage & hair cut. She was very sweet. Highly recommend.

Melissa did my hair, she's sweet and did a great job. The staff seems very nice they seem to interact well with each other as well as to the client. If I lived here I would totally be coming back! Great work and thank you so much! I love the highlights full head of long hair and it was the most pleasant experience I have had in a long time. read more

Their child policy won't let me bring my other child in while one is getting hair cut. I sincerely hope they change their policy, because I liked experience and result when I took my daughter there. I will continue to support businesses that make my life easier until that time. read more

I've been seeing Angela off and on since she worked at the mall. Fusion is a clean salon for adults. They never have kids running around. So not like a hair cuttery or chain salon at all. All the girls are nice. I recently went and got a cut done for my son who is 3. Probably the best hair cut he's had. The clean up and edging with trimmers wasn't the best but overall good and super nice and professional. Would recommend everyone I know. read more

What happened to Monica??? She was my favorite and the only person I let do my hair!!! If anyone knows what salon she moved to, please reply to this! read more

I don't ever write reviews but I'm so upset and outraged!!! I went in to get a more medium brown color on my hair, it was originally dark brown, and they ended up giving me BLONDE/WHITE highlights with still my dark brown hair! They completely FRIED and damaged my hair beyond repair!! It's been breaking off so much I have a bald spot and a bunch of short hairs now since the rest broke off! I had to go some other place and have them chop it all off since it was completely unmanageable! They charged me $120 anyways! I went in for something to basic and simple and they ripped me off and didn't even come close to what I asked!! read more

This is a repost since the initial incident, because clearly the owner is paying to have negative reviews removed. If you're doing a disservice to customers, you shouldn't have that ability! I wish that I did not have to write this review. After multiple attempts to resolve this situation with the owner, I have gotten nowhere. I went into Fusion Salon on two separate occasions. First, to get my hair curled for the Marine Corps Ball. I met with Esla (I don't know if I have that right, but it's similar), and she did a nice, affordable job of curling my hair. I was due for a color, so I considered Fusion. I am a religious user of Aveda products and I have gone to JThomas as long as we have lived here. After the first positive experience, I thought, I'll try something new. I liked the stylists haircolor, the other girls' haircolor looked nice, so I figured I would have a good experience. My hair was ashy brown at the top, with ombre into light blonde. I am naturally brunette and I wanted to go brown again, with a few lowlights of red. I brought in two pictures to show the stylist. One, a picture of my hair when it was VERY dark brown. I clearly stated, "I do not want to go this dark!" The second, of a famous person with the color I was aiming for. Now, I know it is impossible to get the color of a famous person, but the two pictures were very different, and in the past, a picture has helped the stylist greatly. I don't know what she did. My hair turned out almost EXACTLY like the, "I do not want to go this dark" picture. On top of that, the underneath was a lighter shade of brown. It looked goofy! In the salon, the color looked okay. I left, and drove down the street to Port City Java for a cup of coffee. In the mirror, I could tell it was WAY too dark and uneven, so I called the salon. Mind you, I was only a couple miles away. I explained the situation to my stylist. She informed me that she had another client coming in at noon, and that she couldn't squeeze me in. Ok, I asked, what can I do? She told me if I used a clarifying shampoo, some of the color would lift. Great, I thought, I already had some of that at home. I specifically said, "I have Neutrogena Anti Residue Shampoo" at home. She told me to go home and wash with that, and then call her back later and we would go from there. Okay, that made sense to me. Wash some of the color out, it will lighten it up. Wrong. I came home and SCRUBBED three times with the shampoo. I dried it and it looked exactly the same. By that time it was about One pm. I called the salon again and Esla (or similar, again, I'm terrible with new names) and she put me thru to the owner. This is where I experienced the real problem. I am not mad that the color got messed up. It's happened to me before. It's happened to most women before. What I AM LIVID about is the customer service. This was the start of the decline. The owner was extremely rude to me. She went on some tangent about how she worked with Esla for six years and she would NEVER tell me to use clarifying shampoo. She told me since I washed it (washed it!) she would have to charge me to fix it. WHAT? YOUR stylist TOLD me it was okay to go home and use that product! She TOLD me to! The owner more or less called me a liar and said she would have to discuss the situation with Esla before making any decision. Fine. That was Tuesday afternoon. I called back Tuesday evening right before they closed and she was with a client. So I left a message. Wednesday rolled around and I called back again, the owner was off. I clearly told the secretary that if I didn't receive a call back THAT DAY I would be writing this complaint. Nothing. Yesterday I called again and she was there, but with a client. I told the secretary I had not received a call back and she was very apologetic. I made it clear to her that it was NOT her fault, and just to have her call me. Nothing. Today is Friday, it's one pm, and I haven't even gotten a call back. HERE IS MY GRIPE: THIS IS NOT HOW YOU TREAT CUSTOMERS. It would cost this owner NOTHING but her time and some products to fix this mess. Her reaction SHOULD have been, "come in and let me try to make it right". THAT is how you treat customers. Or, "let me refund you a portion of the cost so you can get it fixed". SOMETHING! You don't ignore customers. Her attitude is shit. So, I went back to Aveda yesterday and had it fixed. The stylist at Aveda said that she only lowlighted a portion of the hair. My healthy hair had to be re-highlighted to lift some of this mess and now feels like straw. $150 at Fusion salon and $160 at Aveda. My hair should look like Jennifer Aniston's for $310. Any customer service oriented business should seek to make things right when a customer is dissatisfied. Period. The BBB and Chamber of Commerce are being contacted next. read more

Awful, awful customer service. Alta did my daughter's hair completely different than what my daughter asked for. When I called the salon to see if it could be fixed, I was told I would have to pay $50. When I did not want to pay more to have their mistake fixed, I was told to never come to the salon again. Be careful with what you get there. read more

Great atmosphere, gorgeous salon. Been going here for 10 years! To be in business this long you have to keep doing something right. Prices are fair, my hair is always just right and everyone is so personable and friendly. The atmosphere is Just what you would want for a salon, relaxing, inviting and beautiful :) read more

If I could give zero stars I would. I walked in for an eyebrow wax. This wasn't my first time there and I called the day before to confirm it would be ok to walk in. They said it would be no problem. I told the receptionist that I called yesterday and needed a quick eyebrow wax. She said that would be no problem but since I had a child with me and they have a no children policy in the salon unless they are getting services done that I would have to come back without her. I looked down at my sleeping 4 month old in her car seat and back at the receptionist. She asked if there was someone I could leave her with and come back later. Oh yes, let me leave her with her father. Oh wait, that's right... he is in Afghanistan. I am shocked that in a military town where so many of us are living as "single parents" that you wouldn't let a child be in the salon while her mom got services done. Not all of us have family close by or are going to hire a babysitter for a 10 minute appointment. I will never be returning... child or not. read more

I was looking for a hair salon to cut off 14" of my hair to donate to charity. My boss had a great cut and recommended Angela at Fusion. Angela was great and she knew exactly what the requirements were for donating. I loved my cut and style! read more

They don't allow kids under 12 in the salon, not even to wait, infants who would just sleep even aren't allowed. Like who does that, what kid of business are you running. Being a mother this is very inconvenient. Businesses that aren't about family aren't for me. read more

Fusion Hair Salon is a great place to go in Jacksonville NC! I've known the owner, Angela, for years. They have great standards, good technique, are unbeatable when it comes to price for the quality in comparison to any other place in town. The girls are always busy so making an appointment is wise, but they do take walk-ins as well. They all really listen to what you have to say and have great input to give you without making you feel uncomfortable like when you go to some places and your mind goes completely blank when you sit in the chair and you end up walking out with something you don't like and end up not saying anything. I highly recommend Fusion if you are new to the area or your current salon isn't cutting it. read more

I went to this salon after hearing many, many great things about it. I ended up walking out with one of the WORST hair cuts I have ever had. I went in for highlights and a trim. Everyone there, including the stylist who did my hair was very friendly, if we were rating them on that it would be 5 stars. The highlights I got came out a nice color as well. The haircut was atrocious. Somehow, she made it look good when I left. I had wanted a basic bob, simple enough right? When I got home and as the days went on, I realized that it was very, very uneven. There were patches of hair that were extremely longer than the rest. So much so that I took it upon myself to try to even out what I could. She also texturized my hair, which I had agreed to, but she way overdid it. When drying my hair now, the ends are very frizzy and look awful. This is even with using a flat iron. I'm not sure if she was just new or cocky about her abilities, but I've never left a salon with such uneven hair. Even my husband noticed, and that's saying something! No I did not go back to have her fix it, which I probably should have. I've been waiting for it to grow out some so it will be able to be evened out, without cutting it super short. I've considered going back and trying another stylist, but am really scared to, I don't want another awful haircut. So I am looking for a new salon now. read more

A friend of mine has great hair and always goes to Fusion for her cuts and color. She recommended one stylist, but said that she had been to another one a few times and was also pleased with her. I went to the second stylist and I was disappointed with the result. The shampoo was great, she massaged my head, and was extremely friendly. However, I asked her to take as little off as possible (just the split ends) and she took about two inches off, more than my regular stylist in Indiana always does (and the ends were not that unhealthy). And though she made the style look nice and sleek when I left, after doing my hair at home, I see now that there are a lot of frizzies like someone else mentioned....and I've never before had a problem with frizzie ends. Anyway, I'm going to go back and try the recommended stylist next time, but if I don't see an improvement, I won't be going back. read more

I read the review on here and decided I would try it. The first time I went I had a BAD experience but thought I would try another stylist. Went in for my appointment with my VERY well behaved 7 month old daughter for them to tell me "because you brought your kid you have to reschedule. We have a no kid policy". I thought she was joking. This is a military town and people are not always going to have childcare options not to mention after this salons prices who can afford to pay for childcare too?! They clearly are not for this military town. Spend your hard earned money at another salon who deserves it and has a little more respect for people. read more

Went in for my haircut with my 14 year old daughter when I was approached by one of the workers and was told my 3 year old daughter could not be in the salon, she was sitting next to me reading a book, doing nothing wrong... I said what if she sits here with my daughters friend who is 14, she said she can sit with her in your car. O HELL NO I WILL NOT LEAVE MY 3 YEAR OLD IN THE CAR, while I get my hair cut.. What is wrong with this place. I was and still am furious and will NEVER go back. How dare she tell me to put my child in the car when it's cold and raining.. Not a good thing to do when you live in a military town and husbands are deployed. I left and went to Smart Style in Walmart on Yopp. They were friendly, didn't mind my 3 year old being in the facility, I got a great cut and a great price. I will go back to Smart Style, but never will I go back to Fusion. read more

They ruined my daughter's hair with a terrible coloring job. When we asked them to fix it they refused unless we would pay more money. Very rude management, terrible customer service. read more

I went last week and was seen by Jessica. I asked her if she could do Blow Outs Simple blowdry hair with a round brush without using a flat iron she responded " yes of course I do it all the time " I showed her a picture of how I blowout my own hair and again she assured me she knew how. 20 minutes into the blow dry she is still on the first bottom section of the hair she tangled my hair in the round brush I had to ask her to use the target nozzel on the blowdryer instead of blowing everything around causing frizz. she continued to spray hairspray then conditioner in my hair to keep it wet after asking her to not do so. My bottom section is completely frizzy and poofy half wavy not at all with sleek smooth volume as she assured me she could do. She handed me her brush and asked for me to show her how to round brush straight. ( i have streight wavy hair ) my hair isnt this poofy after I wake up in the morning. Without problem I showed her how to do it again she wrapped my hair cut off 3 inches on the knot she made dried my hair by just brushing not roundbrush blow drying. My hair trim was completely uneven my layers were butchered. I asked for 3 to maintain what I had and now have a waterfall uneven effect from my shoulders to the middle of my back. ( my layers started 4 inches below my shoulders ) She said i can fix it sit back down i refused said I was done. I put my hair in a clip * ive never left the salon like that.. she gave me the amount for a trim wash and blowdry I laughed she lied to my face wasted 2 hrs of my time i showed the receptionist the picture of what i wanted and her response was ohh thats what you wanted? jess can't blowdry.. Jess even had the nerve to ask for a tip. Completely rude no manager at all in the store. when i leave a salon i represent your salon and its quality of work. If it wasnt for my stylist being out of town I would have never gone here * thank you for deleting the post and photo posted to your fb page Fusion. My money is better spent at the dry bar on lejeune www.facebook.com/LatinStyleBlowOut read more