Terrible service. Poor quality clean, then I was upcharged for cleans I never booked. Harassed with calls to change my review. Offered a "free trial" clean--then invoiced £98 when I cancelled due to unforeseen circumstances. I never agreed to any terms or charges. Completely unethical, misleading and borderline harassment. Avoid at all costs. read more

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Stay away. No customer services. They withdrew an extra payment on may bank account; the chat operators (an AI agent) tells me that an agent will call me, but nobody ever calls; I tried to call but nobody ever answers the phone. read more

Terrible booking experience, and I decided not to use them after seeing others' reviews. The promo code they gave me for the first time online booking didn't work, and I had to call them. The lady didn't know or even care to resolve the issue, telling me she was using a different system. She was like 'Isn't there a chat feature online to ask? No? I don't know. Search!' Complete waste of time. read more

STAY AWAY FROM THIS COMPANY! I had to book them for a cleaning...and pickup and storage....and each time they came to do work they added fake charges and tripled what was originally quoted for EVERYTHING. They used phrases like "its a bigger job then we expected", "It's heavier then we quoted", and "we were suppose to charge you for additonal service that we didnt". They had access to my account and sent me random charges every day for 2 weeks. 3 services used and they sent me 21 random charges for hidden fees etc. They are a SCAM!! Dont be fooled by their friendly customer service operators. One star is far too much for them. They are a negative 5 stars!!! They pay money to be the top of the Google search screen with all the money they scam from people. read more

I wish I could have option to give zero star to this company , service is pathetic and complain team will make your life hell. I had very worst experience with the company twice. They get your money in advance and then they send someone to clean house. Team who comes for cleaning will get into property with bad facial expression and make you feel Like you have property in very bad condition and start saying we will need more effort, more money etc. Pleas Never ever go for this company end-of-tenancy cleaning, please hire someone from bark or an individual who will clean the property properly and then ask for money. They offer you warranty and extended warranty, which is again a trap, that's just a way to get you to opt for service. These extra money is again useless. Even after many complaints they didn't do anything, they listen to their team, not what you tell them. They do all this intentionally and keep delaying. They know that as a Tenant you don't have time to keep discussing. Finally after many complains I gave up and hired someone else to do the job again and they did perfectely. No complain. Just don't opt for this fraud company for end-of-tenancy service. Avoid avoid avoid. Don't waste your money. Better do yourself. read more

Update: It took a public review for someone to actually call me and resolve the issue once and for all. I am satisfied with the outcome of my complaint and the person I spoke to was very helpful. However despite the issue being resolved and FC asking me to amend my review, I still stand by the fact the clean I booked was abysmal. Had it met even the most basic of standards I wouldn't have had to waste my time complaining. I booked these crooks for a 4.5hour one off clean. And an additional 3 seater sofa clean. The persistent subsequent phone calls telling me how I'd automatically qualified for their membership and clarifying my clean were incredibly irritating. The cleaner arrived on time but left after less than 3.5 hours, not before leaving me with a bin full of the kitchen roll he used to 'clean'. I also managed to take at least 15 photos of the areas he'd missed, most of which I'd showed him, requested he clean and were in plain sight. I got home and was so underwhelmed and realised I could've just got my husband to do just as bad a job but for free. I later checked my bank account. £182.50 was taken from my account for the clean and the sofa clean. Which is what I expected. An additional and unauthorised amount of £69 was taken without my knowledge and without invoice or explanation. The phone calls came after asking how my clean had been and once they realise how incensed I was the woman who called couldn't wait to get off the phone but told me to submit my complaint on their website. I did so and detailed everything. I checked my bank account and after a few days £52.50 was deposited along with an additional £1. Again without explanation. Eventually I get an email from someone called Rubby telling me that they'd investigated the matter 'thoroughly' and there were indeed discrepancies but the cleaner did his best despite not using his initiative. He also said 'However, it's important to note that our cleaners vary in their approach and efficiency,'. I wasn't paying for an inefficient clean and expect cleaners working under an agency named 'Fantastic' to have a basic level of competence which I paid a lot of money not to receive. Another woman called Val came back and told me I'd overpaid anyway and asked me to tell her how much I was owed. I did the maths, which by this point were becoming more and more complicated and she refunded less than I expected. Her mate Rubby said I was due two hours back as a token of their apology (bearing in mind at least one of those hours wasn't used anyway). I'm still waiting for a refund of the additional two hours but they've conveniently stopped replying my my emails. The sofa clean was fine. read more

Be warned whilst the cleaning is ok , the company's contract and membership is of no value. having purchased this. We were told there are no more cleaners available and therefore they cannot fulfil the contract . However , if we cancel the membership due to Fantastic Cleaners not being able to fulfil their part , we will be charged undiscounted rate for the services received thus far. Therefore we retain membership although of no value. Cleaners are also cancelled at short notice with a manner of excuses . read more

Fantastic scammers. if they can they will scam and manipulate you. how they do it? Be aware that they only have an automated telephone system and will do everything to manipulate and distore the situation if cleaner comes late. They let me wait 2.5 hours and then pretended how the cleaner tried to contact me even though I tried to contact them many times but it went immediately to autmated system. Absolutely despicable how they grab and scam people into money. Would give zero stars if I could. imagine I waited 2.5 hours for cleaner I'm rumning out of time for work and instead of getting apology and refund I got a phone call from a passive agressive woman pretending that the cleaner was only 2hours 10min late (hahaa) and couldn't reach me. what a despicable manipulative company. scammers and time wasters. will never ever book again! read more

I am horrified and deeply concerned by their service. We have used Fantastic for years and they used to be reliable and professional. My recent experience has been anything but. We recently booked a service and waited in to meet the cleaner and show them where products/vacuum is and explain what needed to be done. The man who turned up behaved strangely and my partner wanted to send him home, but I felt it would be fine as he came from an agency. We returned and nothing had been cleaned. No cleaning products used, surfaces dirty and untouched, the vacuum still where we left it. As an agency, I trusted it would be handled professionally but I have wasted my time the team have disregarded my concerns. After a very slow response we were offered £10 compensation when the service cost £48. Honestly, I would feel really concerned for any friends or family to use the service. They have refused to answer my questions to reassure me. I'm worried what kind of activity the man was engaged in when he spent three hours in our home and did no cleaning whatsoever. In addition, after speaking with our concierge who look after the keys, I have since found out the previous two times the cleaner left an hour early on both occasions. If you use them, please make sure you know who you're letting into your home. read more

I've had 3 cleanings with them. 1 they barely did anything (probably because I left them alone and rippled in advance). 1 they didn't want to clean certain things (eg inside kitchen cabinets) but did a good job with the rest. And the last 1 no one ever showed up and customer support was ignoring us. Terrible terrible service, you're better off asking around for a private cleaner read more

HORRIBLE HORRIBLE. cleaner StOLE 600£ from my personal box. The service denied this completely and would neither investigate or apologize, I am shocked and can't believe the allow this to happen. read more

I would NOT recommend this company. I have been a client for over three years, and Fantastic sends me cleaners that get worse and worse. Most do not speak sufficient English to understand my cleaning requests and very few pay much attention to detail. Furthermore, the website is difficult to navigate and it's difficult to get anyone on the phone who has any power to do anything. After grappling with the website for an hour yesterday to cancel my regular cleaner, I finally spoke to an operator, who still charged me a cancellation fee because it was 47 hours ahead of the session, rather than 48. This after more than three years of using the service! I booked my own cleaner yesterday, who could not believe that I've had a regular cleaner for years because my house was so dirty. Give this company a wide berth. read more

I paid over £300 to have my house cleaned prior to tenants moving. The cleaners broke my freezer drawer and neither fantastic services or the contractor would accept responsibility. SO in addition to the £300 I had to buy a new freezer drawer (which was only 2 month old). In addition they were 3 hours late turning up despite having confirmed the time with them earlier in the week. This had a knock on impact as the inventory was planned the same day so I had to juggle the cleaning and inventory simultaneously. No reason or apology was given. Finally, one of the cleaners had the worst body odour I have ever smelled. I had to open all the windows and air the house afterwards due to the lingering smell in every room in the house. read more

If you enjoy throwing money away, zero transparency and terrible customer service this is the company for you. avoid avoid avoid I asked for a quote to do a studio flat space , I asked for a quote including materials. I received an email with a quote of over a £1000 and I still had to provide materials ? (FYI , i got the flooring done for a fraction of the price) I decided to order a after builders cleaning service after getting the floor done elsewhere and what do you know ? rescheduling on the Wednesday 6/7/2022 (services were booked for the 8/7/2022) I was being charged the full price again ? I was then charged £50 to cancel this service and pay for full co2 reduction for a job that wasn't even done? This company is for individuals and organisations who have more money than sense. And heads up, £300 is for booking services. this company is offering zero transparency , horrible customer service, terrible app etc the list goes on and on. Avoid like the plague. read more

THE MOST TERRIBLE COMPANY IN AUSTRALIA I asked for the vacate cleaning 10 days before the end of the lease. The appointment was at 2PM and after 45 minutes delay the cleaner called I am sorry I can't make it today and my instrument is broken. They rescheduled it for the next day at 5:30 pm and again after a 1-hour delay another cleaner called I can't attend today because I am tired. It's is not recommended at all. read more

One of the worst service provider I have ever seen in my life! I was moving to a new house and requested for a bundle of services covering steam carpet cleaning, outside windows and inside deep cleaning. They divided the work in two parts - wet cleaning with one professional and inside cleaning on hour basis. While I was satisfied with the service provided by cleaner who did carpets and windows, they totally messed with interior. First, they were supposed to start at 9 AM, but nobody turned up. After multiple follow-ups two girls turned up at 2:30 PM impacting my whole day plans, imagine when you are in middle of a house move. I was booked for total 5 hours to do deep cleaning, but both kept working in same area leading to inefficiencies with a total shabby job. Me and my wife had to continuously ask and show them of an imperfect job. At around 4 pm, to my surprise they said its all done and they are leaving. When I questioned them, they said they were asked to pick this job at 12 pm (as they were finishing the day early) stating that only internal windows need to be cleaned and there is not much work. When I showed them the quality of cleaning they had done, I only got stupid answers like toilet ceramic is dirty because somebody had applied too much pressure, lights are dirty in conservatory as there is grease on them etc. They are not at all a professional cleaning company. When I reported this to Fantastic services, biggest icing on cake was that they offered me to credit £30 to my account which I can use to take a service from them later. I paid £450 for such a pathetic service... even the local cleaners do a better job than this company. Sales person who sold this to me, didn't bother to pick up phone and later called me after 2.5 weeks to check and review her service. She committed that she will take the issue higher up and someone will call me. Its been 2 weeks now since that call, but nobody bothered to speak with me. Please stay away from this company as you will only be regretted later!!! read more

Avoid - unless you want to dump your money. The cleaner team came late and barely spoke English resulting communication difficulties. The quality of service provided was awful. Clearly the team was not professionally trained. Moreover it was scary that unexplained 40 pounds was debited from my account in addition to the agreed service fee which I am to check with my bank as well as the company. Again AVOID. No good at all. read more

I have scheduled with this company on a deep cleaning for tomorrow, the booking was done nearly three weeks ago, I even at that time made it very clear that if they can't do that I'll search elsewhere, they confirmed and I made all arrangements for tomorrow. They kept sending me reminders of tomorrow that they will come. Today, Sunday, they cancelled for tomorrow and postponed it two weeks from now! I was really annoyed and had to go and clean myself with a house cleaner, which was not as good as a company cleaning. I was however contacted several times by the company to apologize and was even offered a generous compensation. I hope this incident never repeats, but eventually all ended well. Thank you. read more

**** Update **** Immediately after my earlier post below, I was contacted by Local Cleaners who acknowledged my grievance, and agreed to better compensate me in return for the poor service we had received. I am grateful for their acknowledgement as this makes me feel my valued as a customer, my voice was heard, and I admit I was impressed by their sensitivity to the whole matter and the professional manner in which they subsequently handled the case. ********************** The Fantastic Cleaners team of three did a poor job of the "end of tenancy" cleaning of our 3 bedroom property we contracted them for in early Sept. Actually, we engaged "Local Cleaners London" but it was the FC crew who showed up, and now there is no posting of LCL on Yelp anymore! Anyway, the job they did was so poor - it was done in approx 3 hours on a Sunday. We pointed out a few things obviously so amiss when we inspected our property immediately upon completion - e.g. Sofa had cobwebs on the side, lampshade in toilet had not even been wiped down, carpet hardly cleaned, bathroom blinds not even wiped etc. Actually we were embarassed to be pointing so many things out to them...was this a "deep clean"? Upon complaining (with loads of photographic evidence) and discussing the matter with LCL customer service, the best we were told that could be done was a "re-clean" of specifics (not very useful since new tenants had already moved in by then and had already undertaken rework on their own!) or a raincheck for a carpet clean of just 1 of the bedrooms. I felt they should have refunded the fees but no option to do so. Made us realize this is a time-sensitive service and absolutely useless without any serious quality assurance. Frankly, if this is what should be expected from a "deep cleaning", next time I would rather have 3 hourly maids come in and do a 3 hour job - under 100£ instead of the £250 we spent! read more

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Nothing fantastic about these idiots. I just had my end of tenancy cleaning cancelled by text 10 MINUTES before it was meant to start. I had booked a half day off work for this and we are handing keys back tomorrow. When I called I got told someone would call me back in "3 to 4 minutes." That was 35 minutes ago and nothing. I called back and got put on hold for another 10. APPALLING COMPANY, APPALLING SERVICE. BUYER BEWARE. read more

They were supposed to do a patio cleaning job a week ago at 11am. After calling them about 9 times, and getting passed made up excuses such as no parking (job is at Imperial Wharf with the largest parking in West London). They show up with a terrible attitude at 7pm and the guy starts walking around the place, saying the job does not match his size expectation. (They have done this job 3 times before) Anyway, so he leaves due to me saying it's better to stop talking about the work and start doing it as it's already 8 hours late. He leaves at this point. We reschedule the job with Fantastic services for Today. But during the weekend they send a confirmation for Monday. So one day early. (Even after all that, they can't book 1 job right). We finally manage to ask them to correct it and bring the booking to the agreed day of today Tue 16 Jul. However 4 hours after the specified time for the job, they call and cancel again for unspecified reasons. Go figure why they call it fantastic services. I'd call it "Come play constant headache services" read more

I started a regular cleaning with them because of their good reviews and because I thought were efficient and professional. After 1 month of regular cleaning 2 times a week with them, I discovered that this company is completely unprofessional. I never had the same cleaner twice (they promise you have same cleaner), they request to rescadule the cleaning all the time and it's impossible to speak with them over the phone unless you require a new quote! Totally unprofessional and not trustfull read more

AVOID AVOID AVOID. I booked a pre tenancy clean for this morning. The cleaner turned up 45m late rushed around the house taking photos and walked out (we thought to get equipment). 15m later we realised they did a complete runner with no reasoning. Ringing the office was useless as no one answers. The only response we've got so far was the the house was too dirty - completely the opposite it's a high spec flat well maintained. And then they said it wasn't a good layout?! Makes no sense. I had to do it with a friend before the tenants moved in this afternoon ahead of leaving the country tomorrow. Utter utter disgrace, so disappointing. Do not use read more

Started out ok - not happy about having to sign up to the fantastic club to get access to bookings but did so and all seemed well. Now I find that my £300 in credits that they shout about so much cannot be used for any of the services I want. Domestic cleaning? Nope. Car cleaning (was ok last time I booked) Nope, not any more. I feel completely conned by this company. I thought I was getting access to these credits to use for any service they offer but it turns out that it is only for a very small number of them and all the ones I dont want. I will not be renewing my subscription read more

Been using them on and off for years but finally giving up. Unreliable (people don't turn up); overcharge - still not got refund for a cooker cleaning that didn't happen; one cleaner was slower than a tortoise, poor old dear. She did however manage to break the micro wave front cover. No reimbursement. Now they want to charge extra for brining the tools they should be providing, like cleaning materials. From what I see they don't actually employ their own people, the cleaners are all sub sub contractors. read more

I needed to book in an end-of-tenancy cleaning for my flat and didn't really know where to start. So many people had given me warnings about cleaning services - I'd heard a lot of horror stories about ineffectual cleaners, and given the state of my "professionally cleaned" flat when I moved in, I was even more wary. I did some Googling and came across Fantastic Cleaners. Being part of the internet age and wanting everything to be handled swiftly and seamlessly online, I figured it wouldn't hurt to get a quick quote. After I filled out the form online someone called me back promptly. I gave more details about my flat, and was quoted a price of £155 for my large 1-bed, which sounded pretty damn reasonable to me. The guy I spoke to on the phone asked if I had booked movers (which I hadn't yet), and offered to give me a quote for that (£92). He wasn't pushy at all, and I figured I needed the movers anyway, so bish-bash-bosh I booked in for that too. Simple. I got all the confirmation emails, and closer to the day I got confirmation text messages. Everything was on track. This put my stressed-out moving-mind at ease slightly. On the day, the cleaners were supposed to arrive between 2pm and 3pm. I got a call just before 2pm from someone who told me they were on their way but that they would arrive closer to the 3pm mark; I appreciated this communication very much since I was just sitting around in my empty and cold flat otherwise. A guy dropped off two women along with a vacuum cleaner and their cleaning supplies. They got to work promptly and chatted away in the front room in Polish (I think) as they cleaned all the wooden blinds. After a while, I asked how long the service would be, and they quoted me a finish time of about 3 hours later. I asked if I could leave and come back, and they obliged. I left, but realised it was a bit silly for me to hang around the area for 3 hours, so I came back and asked if I could just pay the cleaners and get a receipt - and if they could just show themselves out at the end. This wasn't a problem for them, and they gave me a receipt happily. I was a bit wary, haven given money for a service before it was completed with no way to check up on it - but this worry turned out to be completely unfounded. When I returned to the flat the next day for my check-out inventory, the place was spotless. Everything was sparklingly clean, and nothing was overlooked. The refrigerator and oven looked practically new. Even the washing machine's grimy soap tray (that I never personally bothered to clean myself because I'm disgusting) was in good nick. The boiler in the flat was broken, so I had to turn on the immersion heater to get the cleaners some hot water. I asked if they could turn it off before they left ('cause that shit's expensive), not really holding out hope that this would happen (because I'm a cynical bitch) - but when I came back the next day, I found they even remembered to do that! My new flat needs a good professional clean before I move into it, and I'm not going to hesitate to recommend my new landlord choose Fantastic Cleaners. I'll probably even use them for my bi-weekly domestic cleaning service in the new place if all their cleaners are like the ones I got! read more

I used them for a move out cleaning and was sorely disappointed. They didn't come prepared with the cleaning equipment they needed--I had to take them to the store. They barely spoke English. They broke the shower door. I forced them to stay longer because as I was inspecting the place I kept on finding dirt and places where they didn't clean. After they left I re-cleaned the flat. They were expensive and then continued to send marketing texts. Oy vey. Not recommended. read more

Excellent pre-clean online customer service. With live chat I was able to figure out exactly what I wanted done would cost and got the price down to something I was comfortable paying. Very patient and helpful staff. The cleaning itself was also excellent. My flat mates and I wanted a thorough spring clean and were a little nervous about not getting the quality we expected for the price but I was impressed with all the positive reviews. Now our flat is cleaner that it has ever been, including when we moved in. We have two cats and the cleaners managed to clean all the fur out of the carpet (which our cats will promptly fur-ify again but at least we got to see it pristine for a weekend!). Also our oven was a complete disaster due to a spilled treacle and the woman who cleaned it just laughed and didn't complain or look put out at all. I would definitely ask them back for spring cleans or end-of-tenancy cleans in the future. read more

I booked these cleaners for an end of tenancy cleaning on the basis of Larissa's review below, and I'm super glad I did. The entire process was smooth, and easy. I was quoted £130 which included such pesky things as cleaning of the ovens, inside windows, and shower screens (three chores that are not in my talent bank when it comes to house work). You could add on additionals such as carpet cleaning, outside windows and wall washing, but I didn't think this would be necessary for an end of tenancy cleaning. If it was my own place and I wanted a thorough spring clean, then I'd definitely consider this as I think it was really good value for money, especially considering I didn't need to lift a finger to clean anything. SO GOOD. I love a clean house, and I feel like I'm constantly running around cleaning mine, so to not have to do this was such a treat! They give you a time slot for arriving (I guess in case their other slot runs over), and we were happy with their prompt arrival. I also asked if I could leave and not arrange to come back at the end of the cleaning process as I was hungover and I really didn't want to hang out for 3+hours. They were fine with this, and agreed to shut and lock the door after themselves. We did go back to inspect the next day, and everything was super clean, and super sparkly - and our landlord is giving us our deposit back in full, so it is all good! Highly recommended. I will use again. read more

On the back of recommendations from YIK (Yelpers I Know), I booked a standard cleaning service with Fantastic Cleaners for my house. It was much needed, but that's not to say that our place was a pile by any means. Just needed a good cleaning that neither my partner nor I had time to do. Enter Fantastic Cleaners. The fee agreed and paid was reasonable for a three bed house including bathroom, kitchen, living and dining rooms to be cleaned. Overall, the house was cleaned to a good standard, but not what I would call immaculate. I've used other cleaners at other houses/flats that have wowed me. To be honest, it didn't look terribly different than if we had spent the time to do a good clean of the house. Am I likely to use this company again? No. I was essentially auditioning them to be regular cleaners, but it just wasn't proven value for money, even though I was given a reasonable price for the work. From the other reviews, and my experience, it seems their expertise is in End of Tenancy, but I'll leave that to others to discuss. read more

I was recommended them by a friend that had accidentally spilled some red wine on my beige carpet! I used them for carpet cleaning before leaving the flat and they offer a good value for money, precise and punctual service. the online chat is very helpful to arrange the cleaning service and to figure out costs and times exactly. the staff is very patient and helpful. Also, the possibility to pay by card after the cleaning has been done was helpful as I was not living in the flat they cleaned anymore! good job! read more

DO NOT USE THIS COMPANY - Extremely disappointing END OF TENANCY cleaning from this company and the appalling customer service - DO NOT USE THEM. Read on ..... I have asked the company to collect the keys for my investment property and returned it after they finished. As I could not be there to check their cleaning, I trust this will be completed to a professional level. I paid the invoice when it arrive with no question My agents later informed me that the flat is not cleaned properly and sent me pictures. I contacted this company and I was told that it has passed the 3 day grace period in the agreement. I was told that someone may be in the flat and it is dirty now. I told them that the only people in the flat is my estate agent and the flat is not being rented still. It is empty. My complain did not go anywhere and they offer no Service Recovery or Apology. I paid £167 for this cleaning? It's a joke, isn't it? I wish I could post the pictures here but I have these on Facebook to let their potential customers know it's really appalling cleaning and worse customer service forbbing me off after they have received my payment. They had to tenacity to say that the people have been in the flat already so it's dirty. Have they walked under the bed? Has anyone used the fridge which is not cleaned? My flat has no tenants yet so it's not occupied! -The carpet is supposedly steam-cleaned. There are fluffs and clothes tag and bits of rubbish under the bed. -The windows have streaks of stains. -the fridge is dirty! -the cupboards are not wiped down - the drawers are not cleaned and wiped. read more

Booked with them on 2 occasions, the first for an end of tenancy cleaning, and more recently for a general flat-cleaning. The quality of the cleaning is passable, however their business practices are really dodgy. For the end of tenancy cleaning, the first time they showed up they refused to start cleaning beacause a cupboard had not been fully emptied. We could have easily fixed this while they cleaned the rest of the flat but they kept refusing to start cleaning so we were forced to reschedule the booking on to our move-out date. When they showed up for the rescheduled appointment, they asked us for an extra £87 to start working, just because they knew we wouldn't have time to book anywhere else at this point. The second time round we booked through our landlord so we didn't know it was them until they showed up. They were extremely slow and appeared to be deliberately wasting time. There was no clear communication from Fantastic about what would be the actual costs involved and they took cash without bothering to provide a receipt of any kind. Definitely won't be hiring them again. read more

I was impressed! They did a very good job with a one-time cleaning at our house, on fairly short notice. And we were very much in need of a deep cleaning, especially since we have five cats and have my father, my husband's mother, and another friend visiting us all in a single week. (Gotta please the neat freaks) I found the price very reasonable too at 175GBP for 12 hours of cleaning, done by three people in the space of four hours. Much more convenient than having one cleaning lady around all day long. The team didn't speak a lot of English, but we communicated just fine, and I found them very friendly and polite. I would definitely use this service again. read more

I have had the most frustrating and disappointing week with Fantastic Services the first year with them was good and worked well, I had just renewed my membership which is not even due until March/April 2019 to come home to an utter mess. My wood threshold plate from the hall to the kitchen area has a deep gouge, my staircase is beyond description where they had scratched it and rubbed away the paint and then they sent a handyman who attended for all of 20m didn't sand down effectively and has now painted wet coats of primer which has dripped down the bannister. It has taken countless telephone calls to get a painter decorator to remedy the damage inflicted by their upholstery clean service it is beyond words that I should return to this utter shambles. I have asked Fantastic to start a claim and I will be advising our insurance company that we intend to enlist a professional painter decorator to resolve all the above. I have since deleted my card, account and all associated other admin because this has just been the most stress, unprofessional and total havoc to have to sort out. The company (Fantastic Services) are so slow to respond to all this whereas before they had proper English speaking and trained tradespeople and telephone admin now it is all foreign and hard to understand what they are communicating. I really wish I could roll back a few days and that I would have used a reputable established service and avoided all this heart ache. They are so quick to bank your money and take extra money they even had the cheek to charge me for their pathetic service today which they were remedying at their own cost. It is a disgrace and I have contacted the bank to dispute the charges. I have also asked Fantastic for my money back so we shall see how that goes. That is membership £49 Service £250 Upholstery £240 plus plus plus BUYER BEWARE . YOU HAVE BEEN WARNED. read more

I have this company to very honest and helpful while delivering a completely professional cleaning service. I would highly recommend these guys. read more

Awful, negligent cleaners and a management that doesn't give a stuff about their customers. I cannot find the words to express how bad this service has been. I paid for a one off deep clean, paid extra for the cleaner to bring her own detergents, and made a written request for extra attention to be paid to the skirting boards and floors. The cleaner turned up with no detergents or any idea she was supposed to have them or understand when I tried to explain, didn't clean my flat properly for anyone's standards, and then LEFT THE HOB TAP OPEN SO THAT MY FLAT WAS FILLED WITH GAS BY THE TIME I GOT HOME!! The whole building could have gone up! The negligence here is astounding. If this wasn't bad enough, the customer service I have received since has been beyond appalling. First no effort to respond to me in any sort of urgency, no acknowledgment of the seriousness of the situation or agreement to refund or reclean, saying that I hadn't booked a deep clean and that I should have left instructions to clean the floors and windowsills and to hoover the carpet and sofa, ALL OF WHICH I DID! And then saying that the cleaner didn't leave the tap on - because she said she didn't. The laughably and repeatedly saying that their cleaners are "well trained." Obviously not, as she didn't even bother hoovering around the sofa or cleaning the floors! I sent them photos of the state of my flat, and evidence of the high gas usage via fortnightly meter readings. When they finally acknowledged that the clean wasn't up to standard, they offered me a shorter reclean than I had initally paid for or a refund, not both, and still refused to take responsibility for the gas, even after I provided evidence and they still insisted that their cleaners are well trained even though they'd previously admitted the cleaning wasn't great. After calling, emailling and texting several times over the next month and a half, they still hadn't processed my refund as they'd promised (not even for the extra cost of the cleaning products which they actually did acknowledge was a mistake), and now my calls and emails were being ignored. The cowardly senior management have consistently refused to speak to me, no matter how many times I asked. I got in touch with two of the associations they claim to be members of who replied straight away and said they would investigate, and apologising for so serious a matter. I eventually received a text (a TEXT!!), from Fantastic Services saying that my refund was being processed, but still not even the courtesy of a call or apology from management for the way I've been treated, and they are still refusing to accept that the cleaner left the gas on. Avoid like the plague, negligent and dangerous. read more

I'd give zero if I could. Booked an end of tenancy clean and they left it absolutely filthy and in some parts dirtier than it started because they used an obviously filthy rag and smeared it all over everything so now there's filthy water drops over everything. . Of course it's an end of tenancy clean so I booked it near the end of the month and now they're telling me they'll take 48 hours to get back to me which is after my inspection. Can't get anyone to help other than call centre agents. Garbage company and a huge expensive mistake. read more

Apalling! I booked for a jet washing service a few weeks ago for a 10am slot. A few hours later I get a call that the 10am slot is not available and was offered either a 8am or 12pm slot. Neither of them was convenient for me on that day so I cancelled. The following week I called again to book another appointment. I was told that someone would call me back within the next hour to arrange the appointment. That call never happened. Finally, earlier this week, I called again to book an appointment for today, Saturday for 10am. Yesterday evening at 9pm I receive a message that the service cannot be carried out and was asked to contact them to book another appointment. Extremely poor customer service. Needless to say that I will NOT call back to book another appointment. Plenty of other companies out there. They lost out on my business. read more

Total idiots, Rude and they lie. Cleaner spent 2 half hours just to do a living. I have used this company for the last 3 yrs. Past 4 mth its all gone down hill. Customer service and the cleaners. Getting paid £12ph is not cheap!!!!! then they try and say they done the cleaning when its all superficial cleaning. Dont use these guys. they used to be good. not anymore!!!!! read more