This review is for their service department. I have had G & B over to my house a times over the years to work on my propane fireplaces. So far I have been lucky and the repairs have been relatively minor in nature. Minor part replace or just a cleaning. The service techs have been very knowledgeable and have always fixed my issue on the first trip. Scheduling them during the fall or winter can be a bitch. They are normally booked weeks out. I assume if I had a real emergency then I could have gotten them sooner. Price has been fair. G & B Energy is no bargain but not a rip off either. recommend. read more