If I could give ZERO stars, I would! This place has been an absolute disaster and has cost me more than $3,919.61 due to their unwillingness to provide appropriate, honest documentation. My vehicle (a 2022 Acadia Denali) was at this facility several times (four times to be exact) beginning March 2023 for the same unresolved issues until September 2023. Considering my vehicle was my only form of transportation, I required a rental car while it was being worked on. GMC has been excellent and willing to reimburse me for the dates my vehicle was at this facility. However, the service department is unwilling to provide accurate documentation of the time my vehicle was there! In one instance, my vehicle was towed to the facility on 7-7 (I have the documentation from the roadside assistance confirming the date of drop off and address) and returned to me on 8-24. The work order given to me during pick-up was wholly incorrect and dated from 8/07 to 8/18! GMC can only reimburse me for the dates on the work order and has requested that the facility provide ACCURATE documentation outlining the entire dates my vehicle was at the facility. GMC customer service has reached out several times in the last months. I have personally reached out as well, and they are entirely UNWILLING to provide accurate documentation despite acknowledging my vehicle was there from 7-7 to 8-24! I have called the facility multiple times and spoken with the service manager, but I have yet to get anywhere. Not only does the service manager state he will 'work on it' and does not, but he has yet to call me back once. The service manager will rush me off the phone and dismiss me. I have had to call multiple times only to get him on the phone to say he will 'look into it' or 'talk to someone,' etc.. yet there has yet to be a callback. Additionally, he responds that although he spoke to Joel, who agreed and acknowledged that the vehicle was there for those dates, there is 'nothing he can do.' The total amount I had to pay out of pocket in rental fees was $6,797.45, while the service department could not fix the vehicle several times. My rental cost for the dates my vehicle was at the facility (7-7 to 8-24) that the facility refuses to acknowledge total $3,919.61. Because the service department refuses to supply the proper and TRUTHFUL documentation confirming the dates my vehicle was there, I cannot collect my owed rental reimbursements from GMC. Again, GMC is more than willing to reimburse me for the cost of my rental; the only issue is the service department's unwillingness to provide accurate and appropriate documentation. I am beyond disgusted with this place. read more

The first thing you notice when you walk into the service department at gable auto dealership is the friendly faces that greet you when you walk in. Within minutes someone is helping you and offering you A place to sit while you wait or a cup of coffee and including you in what is happening with your vehicle! Kudos to Paul at the window and Doug answering the phone in the service department answering my many questions with patience! The owner walks by gives you a smile you can see it is a dealership where people care and family environment ! Although I am not sure that the issue is fixed with my vehicle I get a sense that it is an open door return as needed no problem to call back dealership! The guys are fun to joke with and there is plenty of laughing as you conduct your business with gable auto! I am pleasantly surprised because many people said not to shop at gable but instead travel the hour to go into Albany, but I really wanted to give a local business my support! This is the third car I am buying from them and will continue to utilize their service department and shop for vehicles there! read more