Made it difficult to cancel the subscription. Had to go through so many hoops. They deliver through the USPS, so papers come days late. read more

I would give the SUN lower than one star if possible. They miss several sport stories each week. When reading the e edition, the pages skip forward or backward several times each day. This happens when you are reading near the bottom of the page. In 2023 we switched from the paper edition to the e edition. In mid 2024, the SUN started charging my credit card for the paper edition. We finally got them to stop charing us. However the owe us nearly $500 dollars for over charges. When we call customer service, they are nice and promise to get back to us. They never do. We have called at least one a month since last August and and written a letter to customer service with noreply. The poorest of customer service. Dennis Wyant, Gainesville, FL read more

Was being charged $105.59 per month for the paper. I have been a subscriber for almost 40 years. Found out that others had a much lower rate. When I called to cancel, suddenly a rate of $77.57 was available. I feel as though I have been taken advantage of for many years. The paper gets worse and worse. No opportunity for opinions to be expressed and news is old. read more

This paper is a rip off. They say their subscriptions cover "up to a year", but doesn't include "premium editions" like magazines and other crap that they just include in the charges. They also don't allow you to just take these charges off, so effectively, every time you try to renew for a year, you will need to do so more often, because of the "premium" products that they are throwing in. How is this still legal? It's also owned by Gatehouse media, and their customer service will bounce you between the national call centers, never actually retaining your information, so you have to repeat it over and over. read more

I am embarrassed to say, I subscribe to this paper!!! What a ripoff! They keep charging more and printing less. Don't get me started on the typos. The editors should be embarrassed too. College football isn't the only sport people are interested in. Keep getting smaller and charging more. I'm OUT. read more

I have not received a paper for 4 days now even though my subscription is paid through the next month. Each day, I've called their delivery service and subscription number several times but can not get the issue resolved. One of the customer service representatives, "Shay", told me "you are not our only customer". I've left a message for the Home Delivery Manager, Ben Howell and hope to hear from him soon. Otherwise, I will cancel the subscription and demand a refund. read more

4 weeks have gone by. They have NOT yet delivered one paper. Took my money back mid January. Have called and complained more than once. Have gone thru their ridiculous automated system several times. They finally agreed to refund. read more

We have been trying for 4 months to cancel our delivery subscription with the Gainesville Sun. Despite multiple calls after which they promised to cancel the subscription, they HAVE NOT CANCELED it. And they keep charging us. I just called again. If it doesn't work this time we will report our credit card as lost, get a new card with new number, and we will NEVER subscribe for anything from these incompetent people. If only they had cooperated with ANY of our previous requests, we would have moved over to a digital subscription so we could continue to support local journalism. That is now very unlikely. BEWARE - it is a lot of work to cancel. read more

The paper took the money for a year's subscription! However, we have never received a paper. We subscribed three weeks ago. When my husband called to inquire with the the bank information he was told that was not sufficient information to recognize the subscription. The newspaper has some $350+ of our money for absolutely no reason! Be careful! read more

Home delivery has always been a little hit and miss with the Gainesville Sun. It's useful for local information, but on the days they don't deliver you miss out. Sunday's paper today was not delivered to anybody on our street. And when you call, don't choose the option "press 1 to register your complaint and have your paper delivered as soon as possible." That's a joke - if it's already 3 hours late, it's not coming. *Maybe* you get it a day late. Too bad they have no second paper to compete with. read more

This sad newspaper has now been reduced to a tabloid sized paper. While they do a decent job covering the Gators you can find a glaring editorial error in the paper almost everyday. read more

I just read a very thought-provoking and deeply sensitive article abotu high school students whose poor choices with video-ing and posting comments caused a major uproar. The author's careful reporting and sensitivity to the issues was very impressive. read more