Nick and Kyle and their crew are phenomenal! They showed up within a very short time frame ready to…read morework. There were some unexpected snags regarding the condition of my line and location, but they were committed to getting the job done and stayed until it was complete, working late into the night. Their prices are also GREAT compared to other companies. Will definitely recommend!!!!!

Nick and his crew are beyond phenomenal at what they do! They FAR exceed a 5 star review. As a…read morehomeowner it was a nightmare to wake up to sewer water flooding our basement. In a panic I called Sterling Excavation & Sewer Services trying to find a company to come figure out what the problem was. Nick was prompt in coming to our home to inspect our line with a camera, finding the issue and providing a temporary fix until we could move forward with fixing it. The day they were to begin work they found a second issue that was not readily apparent beforehand. The job went from replacing a section of our sewer line to having to trench an entire new line. It created several challenges throughout the day but Nick and his crew met each one head on and worked through them without a blink of an eye. Even though I felt stressed and anxious by each challenge they encountered Nick kept me informed and reassured throughout the process. They worked efficiently and in a professional manner and took care to respect our property. They had to be in and out of our house, down in our basement and the process involved cutting concrete out of the basement floor, digging up a portion of our yard and part of the street. They took care to tape off the room they were cutting the concrete in and covered all of our belongings, vented the room and shop vac'd at the same time to reduce the fine dust that the cutting produced because we have small children at home. They also took great care to put everything back the best they possibly could when they were finished and worked to minimize the damage in every way possible. They were in and out all day, up and down the stairs and never once complained about opening and shutting the baby gate a million and one times or asked us to make accommodations and once we offered they respectfully declined so our toddler and baby could freely play upstairs. At one point they ran into an unforeseen complication with our water line which resulted in having to run an entire new line. This job basically followed Murphy's Law. If it could go wrong, it was like it was bound to go wrong but they took it in stride and worked well past dark to get us up and running again with water and sewer. This job wasn't covered by insurance and we were paying for it out of pocket. Our initial bid was for a section of the line to be replaced; a job that should have taken a couple of hours - definitely not 12+, and that was already discounted to begin with. I was nervous to find out what the financial damage would be at the end of the day but I was totally taken aback when Nick said a bid is a bid and the quote stood. I really have no words for how amazing this company is and has been to work with and I would HIGHLY recommend them to anyone and everyone. If you need the services they provide I would suggest they be your first and only call!

30 minutes before hosting our friends' gender reveal party, on a Sunday, our sewer started backing…read moreup! We called 5 different places. Three called back. The first was Roto-Rooter. The gentleman that came snaked our main line. He was clean cut, efficient, and personable. We were very impressed with him.

I recently went to the website for Casper's Roto-Rooter and filled out their online form for free…read moreestimates. The response was perfect, and they were very polite and professional on the phone. They scheduled me for the morning, and asked if I wanted to be called prior to them coming out. I said yes. The events that followed were both good and bad. They apparently came out but did not call me. A minor was at home at the time, and they proceeded to do work without my approval. I found out when I called them after not receiving a call from them. Later that day when I was able to get home, I found out they had told my 14 year old to sign the invoice. In addition to not calling me, and making a 14 year old sign. The distance was 90'-130' on the invoice, my lot is only 100' total. Meaning the affected clog was the city's responsibility not mine, which is why I needed a free estimate, my clog usually took a while to manifest with 1-2 washing loads of water.(i had annotated this on the online form as well) The service itself was good, the management of the process was poor. The person I talked to on the line about the invoice was reluctant to admit the fault.

We bought a house in Wyoming. There was an enclosed porch on the back of the house. The handy man…read morethat did the work of enclosing the porch had no idea what he was doing. After spending $2300 to have the electric corrected and put to code, we became suspect of the construction of the room itself. So, we had an Engineer come out and assess the porch. We were told not to use the room, because it was unsafe. We put stabilizer jacks under the porch to hold it up. I called AllTerra Constuction. They were one of two companies with a five star rating. Steve came out and looked it over. They put a new wall under the porch with a 4 foot foundation. A permit was pulled so we can make the porch into living space. AllTerra was very professional; excellent work, good price, courteous, complete clean-up, timely completion of the job. I highly recommend them. Definitely a company I would gladly call back for another job!!

we needed our Leach field replaced and after getting a lot of conflicting information from other…read morecontractors Steve explained everything very professionally and how a leach field should be installed in order to work properly for years to come . him and his crew did an excellent job .