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    Galeria Kaufhof

    2.9 (16 reviews)
    ModerateDepartment Stores
    Closed 9:30 am - 8:00 pm

    Galeria Kaufhof Photos

    Galeria Kaufhof Reviews in Other Languages

    Oberpollinger - Having some water and take a break after shopping at Louis Vuitton

    Oberpollinger

    3.7(88 reviews)
    3.0 kmAltstadt, Altstadt-Lehel
    €€€

    To note, this is a review on the Louis Vuitton store within the Munich mall. Specifically, in…read moreregard to the female manager with short blonde hair. I purchased a Neverfull from this location in July, 2024. By August, 2024 the straps had begun to fray and peel. I took a 3.5 hour train to return the bag in person. Upon arrival the employees who greeted me were helpful and professional. However, the manager herself was incredibly condescending, rude, and unwelcoming. I had noted that bag had recently been purchased providing proof with the receipt and asked to either return the bag, or, for a new one to be provided as it was barely a month old. The manager provided me a lecture on how I should be "more sustainable" and provide the "faulty bag to Louis Vuitton", give them "6-8 weeks to fix it", then they would return it to me. When I was unaccepting of this she smirked, rolled her eyes, and stated that "the world is trying to be more sustainable, you should try too" and "you can carry the bag". I responded by telling her a "€1600 bag should not be faulty and to please provide an example of how to carry the bag without the straps". She began to argue with me that the bag was okay, not faulty instead of proving a solution. Long story short, she continued to disregard and provide negative feedback to my request and trying to argue, making myself and 2 other friends feel horribly unwelcome to the point where my friend chose to not make her intended purchase. After about 15 minutes of back and forth the manager stated "you can learn to have a professional conversation", walked away, then came back with a new bag. I thanked her and stated that I was sorry the conversation had to become so tense, but, I appreciated she replaced the bag. She continued to berate me on how I should have been more understanding of the situation and sustainable. As well as, she was ONLY doing this because someone in Frankfurt told her to. I have been a loyal Louis Vuitton customer for years, after the experience I will not be continuing to purchase as their quality and customer service has horribly decreased. If Louis Vuitton cares so deeply about "sustainability" maybe they should start with their quality; handbags and managerial service.

    I think this store is good. It has different choices and brands but very expensive. Even their sale…read moreitems were still very expensive.

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    Oberpollinger
    Oberpollinger
    Oberpollinger

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    Trachten Rausch - Lederhose, shirt, vest, belt unique bavarian trachten at trachtenrausch munich

    Trachten Rausch

    4.6(18 reviews)
    3.3 kmLudwigsvorstadt-Isarvorstadt
    €€

    I had the best experience here. I knew when I visited Munich that I wanted to buy a quality Dirndl…read moreat a reasonable price. We were staying in Old Town and I got the impression you could really only find very expensive, designer ones or touristy, low quality ones. After a lot of research, I saw Trachten Rausch come up multiple times. I walked to the store and was immediately greeted by a young saleswoman who figured out my size quickly and whisked me away to a small changing room. She brought a few options, helped me in and out of them and we settled on two final options - both reasonably priced (do not expect to spend less than 150 euro on anything quality). I chose the one I wanted and was rung up and out the door. Both sales women I spoke with spoke excellent English and didn't make me feel bad about my very poor German speaking skills. This was an excellent experience - the dirndls are beautiful and I'm excited to wear mine!

    I left this place an honest review on Google and instead of learning from the feedback, they…read moreaccused me of being a competitor. Trust me when I say women get good service here and English speaking men are out of luck. The service is rushed and pressured. The male employee was pushy and didn't even know how to size me. I shopped multiple stores in Munich and found Angermaier near Marienplatz to be amazing. The selection for both men and women was fantastic. The employees are friendly and educated. The prices are not low end but they have mid and upper level stuff. I don't write reviews to punish a business, but I know there are people like me who want the full Oktoberfest experience and buying traditional clothes in a foreign country is confusing. My experience was bad here and world class somewhere else.

    Photos
    Trachten Rausch - Authentic bavarian lederhosen

    Authentic bavarian lederhosen

    Trachten Rausch - Lederhose von Trachtenrausch

    Lederhose von Trachtenrausch

    Trachten Rausch - Trachten Rausch München

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    Trachten Rausch München

    Galeria Kaufhof - deptstores - Updated August 2026

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