This was absolutely thee worst experience I've had while being serviced. As a woman, you EXPECT for mechanics to take advantage of you but it doesn't change the shock factor when someone has the audacity to actually do so. I went in for an oil change on a 2024 / 33k miles. My car is practically still new. I initially received a video of my car suspended in the air, with a technician explaining that everything looks good. Shortly after, I received 4 "critical" recommendations directly to my phone, which included the fuel system, an alignment, brake and transmission fluid.. it gave me the option to add the services onto my appointment or to decline. I did not choose either option as I expected someone to speak with me first. Time passed and my service advisor messaged me asking if I had seen the recommendations... I let him know that I had seen them but I was concerned to see so many issues. At that point he took the time to find me and explain that the recommendations were not actually "critical" but they are simply "recommended" at 30k miles... In my opinion , this should have been communicated before even asking me if I wanted to add these services to my appointment....... It felt like I was being scammed the whole time. My service advisor also told me that my car was sent off for washing and vacuuming.... I am not sure if they vacuumed the OUTSIDE of the car? because the inside was definitely still dusty. (Which is the way I brought it but the point is why would you say my car is being vacuumed and then it was not...?) The service advisor also left a stench behind. I could smell him in my car even after I left When I went to check out, I advised my advisor that I had a coupon.. He then asked to see the coupon so he could take a picture of it with his phone. And he told me next time to present the coupon at the beginning of the service.... WTF does it matter which time I am showing you as long as it's presented BEFORE I PAY? I was informed of the coupon when I booked the appointment, which was available on their website. and THAT representative told me that I did not have to tell the advisor anything because there will be notes of everything discussed... Overall, I felt super violated, misled, and mentally exhausted by the time I left. Also, on the drive home I noticed my car to be a bit wobbly.. I am not pointing any fingers, but the vibe I was given yesterday made me feel like these ppl will tamper with your car! I will be taking my business elsewhere read more

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I have purchased 15 cars in the past 7 years. So, I have a lot of experience with dealers. This was a top notch experience. I was treated great! They valued my time. They gave me a good deal. I could not ask for better. I will definitely look to them when I make my next purchase. read more

Galleria Chevrolet - Car Dealers Near Me - Dallas, Texas

Everything about this dealership is excellent. Sales, service and parts are completely on top of it as I've had to work with them for many years. A+++ read more

Jawad Zoubi is excellent! I have wanted the Corvette forever and he came through big time! I needed a way to get this awesome car in a way that was still affordable! Thank you Jawad = ) Amanda Meyer read more

ABSOLUTELY AMAZING SERVICE!!! Ryan in the service department at Galleria Dallas Chevrolet is incredible. Super nice, genuinely helpful, and never pushy. He made the whole process easy and stress-free. Highly recommend asking for him! Going to come back to him every time! read more

Jay zoubi is awesome went beyond and above to make everything went smoothly for me and my family

My service advisor Brennan was very helpful with all of my needs, questions and concerns. She's always been very helpful in helping me when I come in for oil changes and repairs. I love her pleasant personality. She's just like talking with one of my friends. She always very attentive to things like getting rides for me to and from the dealership. She works well with my schedule. She will always be my service advisor at Galleria Chevrolet. read more

​I had a fantastic experience buying my new truck at Galleria Chevrolet. The entire process was efficient and straightforward, and I felt I got a great deal on exactly what I was looking for. Thanks Jay Zoubi read more

Ryan helped me get my 2021 Colorado serviced and I couldn't be happier with the service I received. I had a bad experience with a different Chevy dealership in Dallas so I decided to try out Galleria Chevrolet for the first time. They got me in and out quickly, provided me with a thorough multipoint inspection and were not at all pushy about me adding other services to my stop. He just laid out a good plan for future maintenance that I will for sure be coming back to have done here. Thank you Ryan! read more

Brennan kept me sane during my recent transmission warranty work at Galleria Chevrolet. What should have been a simple repair on my Silverado turned into an 11-week delay due to a national parts backorder. It was frustrating at times, and I wasn't always the nicest customer, but Brennan stayed patient and on top of everything. She was proactive with updates -- often reaching out before I even needed to call -- and always clear and reassuring about where things stood. She also made sure I had a loaner the entire time, which made the long wait much easier to handle. By the time my truck was ready, I genuinely appreciated how steady, communicative, and professional she had been throughout the whole process. If you need service at Galleria Chevrolet, Brennan Navaro is exactly who you want in your corner. read more

I've gone here twice to buy a new Silverado. Both times, Jay Zoubi took such good care of me. He really listened to what I was asking for and put me in exactly the right truck for me. I've sent my whole family and my boyfriend to him because I trust him that much! read more

We worked with Charlotte and she was great, very kind and professional throughout the process. One disappointment was that the vehicle was delivered with an empty tank of gas. While the cost of a full tank isn't a major issue, it did leave a negative impression at the very end of the purchase. read more

Five Stars for Tony the Service Advisor. Prompt, Communicative, Professional. Vehicle Service is 1 Star. Grossly Overpriced and very ineffective. read more

Jay zoubi is the only person I trust with my car buying will follow him across different brands just to keep working with him!

Avoid this place for service. The fuel pump went out on my vehicle (which was still under warranty). Informed them of the issue when I took it in and they came back saying that it was the battery and forced me to buy a new battery before they could check anything else. (battery was tested and working just fine before taking the truck in). After changing the battery, they called back and saying that it was actually in fact the fuel pump that was the issue. When I got the truck back it was obvious that someone had rummaged through the center console and my battery jumper box that had been in my glove box was missing. Only took it here because GM roadside said they would only take it to the closest dealership and that was it. Will never do business with this place again. read more

It is sadly rare today to find a business that has true heart and values the customer experience, but Galleria Chevrolet absolutely excels in that arena with exemplary, worldclass customer service. To say they will go the extra mile to make you happy is an understatement. They will go however many miles it takes so that you drive away with a smile and feeling like you just made a great new friend. Under the leadership of Alan Brown, with assistance from Markkell Hunt, this dealership has become a model of perfection in the industry. Saying they "want you to feel like they are your friend in the automotive industry" is not just lip service - it is a fact they believe in and are willing to work to make it a reality. I would not hesitate to send everyone I know to them for their next Chevrolet. I know where I will spend my future Chevy dollars! read more

I had a very rare and amazing experience at Chevy galleria. The technician mark and manager ( Justin Davidson) went above and beyond expectations . I had a problem with my car that is too long to explain but in the end the manager picked up the bill. Finally resolved an issue with my car that was not fixed at another dealership and a headache for a couple years. I recently came back to Chevy galleria as it's my fourth Tahoe and the new ownership or management is top notch. Nice to see good honest people that want to make things right for their customers . Glad to be back doing business with this location because it's closer to my house. Thank you Chevy Galleria read more

Got a Chevy bolt EV 2021 today! I got the full EV used tax credit for $4000. Matt and Kenny helped me out with the purchase. It was a lot longer than expected, but we got the job done. They worked with me on my financials and hooked me up. Matt made me feel comfortable with the purchase. He was really family oriented. Definitely trustable. Kenny helped me on the financial aspect and also hooked up a nice warranty plan. I was really impressed with him. The place is pretty cool. May need a jacket. They have a super nice coffee machine too. I have to give minus one star because they had a nice black smudge on the rim while "servicing" the car and the car wasn't charged when I got there. read more

Hands down the best service I've ever had at Galleria from Brennan! She kept myself...and my VERY nervous fiancée...up to date every step of the way! Thank you! read more

I had a great experience working with Matt Emami. He was very knowledgeable and answered all my questions. The process to purchase my car was fast and smooth. After working with Matt he turned me over to Lee to handle the financials. He made it quick and easy. I found everyone at the dealership to be so helpful. You should give them a try. You won't be sorry. They are a five-star dealership! read more

Prices shown on Chevy website are far less than at the dealership itself. Seems like they list them that way to get you in the door, then tell you "We aren't able to honor the discount listed online." I'll be checking the website to see if the prices change based on the sales manager telling me it was listed incorrectly and they have already taken steps to correct the issue so we will see. Honesty from the get go would be appreciated, given I drove an hour through traffic to check out a truck. read more

DO NOT buy a car from Galleria Chevrolet. DO NOT bring your car here for service. This is, without question, the worst customer service experience I've ever had in my life. I don't usually leave reviews--this is actually the first one I've ever written--but the experience was so appalling, I feel obligated to warn others. From start to finish, the entire operation was disorganized, unprofessional, and deeply disrespectful. The staff made it crystal clear that customer service is not their priority. Employees rolled their eyes at me, spoke to me with attitude, and lied to me more times than I can count. The management? Completely useless. They dismissed my concerns and offered no support whatsoever. I brought my car in for service just days after purchase because the air conditioning failed. My service advisor told me she'd update me shortly--just a "couple hours at most." I waited in the service lounge. No updates. No explanation. I didn't get my car back for two full weeks. During that time, I called repeatedly asking for updates. Each time, I was met with empty excuses and dishonesty. In the end, the only reason I even knew my car was ready was because the salesperson contacted my father--not me. When I showed up at the dealership, my service advisor looked at me in shock and asked, "What are you doing here?" I smiled and said, "I'm picking up my car." She had no clue what work had been done. This was my assigned service advisor. I wish that had been the end of it. But no--my permanent license plates never arrived. I signed a contract stating the dealership would provide them. When I showed up on the day my paper tags expired, I was met with more eye-rolls, more lies, and more disrespect. I was essentially told I was on my own. This place is built on lies, excuses, and a toxic attitude. It's a hostile, unwelcoming environment that drags down the Chevrolet brand. I regret ever setting foot here. The irony? Their website boasts: "It is also about our dedicated staff giving a customer service experience that exceeds your highest expectations." That's laughable. They didn't just fall short of expectations--they lowered my expectations for car dealerships altogether. Another gem from their site: "We put you first at the friendliest Chevrolet dealership in Texas." I was never put first. Not second. Not even last. I was told flat-out: "You're on your own." The management didn't care. No one did. So if you're reading this, take my advice: stay away from Galleria Chevrolet. They've damaged my trust in dealerships, and they've embarrassed the Chevrolet name. I hope this review reaches someone in leadership who actually cares, because the current team is doing irreversible damage to your brand. read more

I took my car here for a situation I was having where my radio was malfunctioning on occasion and my backup camera kept saying it needed to be serviced. I asked them to take a look, and was told that before they did anything they'd reach out to me to discuss. Well hours later the service advisor Riston calls me and tells me my car is ready to be picked up. Okay great (or so I thought). When I go to pick up my car, the entire radio isn't working and the backup camera and they have the audacity to tell me that that's just "how it is" sometimes when you mess with the radio. I was livid to say the least! I had quite some words with the manager on duty that day named Ben and if I'm being honest he was Rude AF to me. Basically didn't really care, and kept standing up for the techs mistake saying that it's not their fault......that was, until he knew I wasn't going anywhere until they fixed it, and that was when he tried to negotiate the price of fixing it with me a bit. I left pretty angry, because as I told them, if I knew this was going to happen I would've held off. It wasn't like my radio was actually useless and not working. It's like going into the doctor to get a checkup and coming out having a whole surgery. Like make it make sense! Anyways fast forward.........I reached out to upper management and got in touch with them and explained the situation and they put me in touch with another manager on site (not Ben) who took care of me. They worked with me to resolve the issue and helped me fix the radio and not have to suffer financially, as a result of their mistake. I truly appreciated that, which is the reason for this review. They restored my faith in their dealership service team. Want to give a special shout-out to Riston, as he was the best service advisor, thought the whole ordeal! He was knowledgeable, communicative, and was a problem solver. He wasn't even the one who handled the intake of my car initially or work on it, but he did all he could to make sure I was made aware of the progress and issues both times. read more

If you are looking for a different type of service than what you would normally expect from someone who works at a car dealership then ask for Ryan A. His helpfulness and kindness are truly unique in todays world. read more

I had an awesome experience with Jawad Zoubi very knowledgeable and knows his stuff will visit again thank you for your help

Brennan in the service dept was amazing. She answered all my questions and made me feel comfortable and respected as a customer. Thank you.

Wow! What an amazing experience at this dealership. Good service is hard to find but Brennan made this one top notch. She was professional, efficient, and knowledgeable with all my questions and concerns. I will forever be taking my car to Galleria Chevrolet for my service needs. read more

Purchased a Silverado from Kamari Strong. The process and service was impeccable. Couldn't recommend the dealership more. Grab your next vehicle from Galleria Chevrolet read more

Love working with Jay Z. Wonderful customer service and extremely knowledgeable. Thank you for all you do, Jay!

Jay Zoubi provided the best customer service, I will be telling all my friends and family in need of a car to go see him!! 10/10 service

Jay Zoubi was really helpful and made the experience easy and fast! Thank you for all your help

DO NOT BUY FROM THIS DEALERSHIP! They are all liars and will tell you whatever you want so you can get a deal done. The GM Eric Timani is a snake in the grass who won't honor promises and will forge signatures to make sure they get a deal done. read more

I had an great experience working with Jay Zoubi at Galleria Chevrolet. His customer service is exceptional, he truly puts his customers priorities and needs first. Jay is incredibly knowledgeable about the dealership's products and services, and he took the time to make sure every question I had was answered clearly. I never felt rushed or pressured, just genuinely supported throughout the entire process. I will definitely be returning to work with Jay again! Highly recommend! read more

I went to this Chevrolet dealer for an oil change. This was my first time at this dealership, as I was not happy with the dealership where I purchased my car from back in the end of 2023. Everybody was nice and pleasant. I was very impressed with my experience there. read more

This was the worst service experience I've ever had at a dealership. I had an appointment at 7:30 am on Saturday morning and dropped my vehicle off on time. My service manager let me know that, although I made an appointment for a specific repair on my vehicle ahead of time, there was no one there that day that could do that repair. That would have been nice to know ahead of time (certainly prior to dropping my vehicle off). Nevertheless, he told me he would be in communication with me that day with an update on what they found (even if the work itself couldn't be done). I heard nothing on Saturday. On Monday midday I still had heard nothing. I called and texted my service manager multiple times. I left a couple of voicemails throughout the day. Nothing. Around late afternoon, I called the main service line and asked for help, and I was told there was "nothing she could do, because she works in a different building." I asked for a manager -- they put me through but it went to voicemail. I left a voicemail but never heard back from the manager. I kept calling the service area, and around 7 pm I got through to my service manager (totally by chance it seems since I was the one that called). Only to be told that he "really had no update for me." Never in my life have I brought my car into a dealership for service and nearly 60 hours later I don't even have an update on the potential issues. My service manager told me he would call me first thing in the morning with an update. Around noon, I had heard nothing. I called and texted my service manager. Left a voicemail. Nothing. Called the main service line and left a voicemail with a "manager." I heard nothing (this being the second time I had left a voicemail with this person - and I never received a response). Around 3:30 pm I tried calling again and couldn't get through to anyone. Around Tuesday at 6 pm, I finally got through to my service manager. He told me that it was "just a bad battery." So they kept my car for 4 days (while I paid for a rental car) with virtually no communication, only to be told the battery was to be replaced. A simple fix. They were also supposed to perform a 30,000 mile service. When I picked my car up on Wednesday morning, it was clear that they had inexplicably not done the 30,000 mile service, that they had only changed the oil (on the on screen prompts I can see that the air filter was not changed, etc.). Additionally, upon getting in my car, I had a low tire indicator light on. How is this possible leaving the dealership when they were supposed to perform routine service? The light was on when they handed me the keys. At this point, I was done with Galleria Chevrolet and decided to drive to a Discount Tire for service. When I had brought my Tahoe to the Galleria dealership, all tires were fully inflated and working fine. When I got to discount tire, they found a nail in one of the tires. My experience with Galleria Chevrolet was truly awful. This is not the place to bring your vehicle to get serviced. read more

Literally the best place to service your Chevy! And the most adorable! The staff always take amazing care of me and give out great discounts! Highly recommend them! read more

I would never purchase from this dealership again. I bought a new Tahoe and the communication from this dealership is like nothing I've ever experienced. They would not sell the vehicle at the agreed upon price without using their financing. It took five months of me chasing them down with numerous emails and phone calls to have a ten minute paint touch up completed. I sent an online contact request, email, and called 6 times to have finance initiate cancelling my gap insurance after refinancing. They never called me back. I ended up filing directly through the gap carrier for the cancellation after explaining the issue to them. Their GM is very kind and tries to resolve issues, but the rest of the dealership lacks in any type of reasonable communication practices. read more

Unlike five star Chevrolet they were able to get my dad's Chevy Silverado diagnosed and corrected all the issues in half the time that Five star Chevrolet quoted for some warranty work to be done. The maintenance staff were professional and kept me updated throughout the entire process. I believe that next time my dad needs to purchase a fleet vehicle he will use Galleria Chevrolet read more

Dont waste your time. Drove from San Antonio to Dallas to come look at a vehicle, they knew I was coming and we had a confirmed appointment, were communicating all morning with ETA....they texted me 30 mins before we got there to tell me it had sold. read more

I purchased my car here, and I highly do not reccomend using them. If I had not been in a situation where I was desperate for a car, I would have walked out and gone somewhere else. When it came to financing, they came back and gave me an interest rate that was double the interest rate my bank quoted me at. Not only were they slimy with financing, but the communication was awful. I left my car with them so they could replace the battery, and the next day they contacted me letting me know my car was ready. After sitting for another 30 minutes, they came back and let me know it was still not ready. This was one of the most frustrating, and exhausting car buying experiences and Galleria Chevrolet made it worse. read more