Worst customer service!
In late April, 2026, my husband and…read moreI took a 10-day trip to Europe to celebrate our 20th anniversary. While in Galway, we stopped into Claddagh Jewelers. I found a lovely Claddagh ring that was a more delicate style than is traditional, but it was in yellow gold, not white gold, which is what I usually wear. No worries - I was told they could custom make one for me in white gold and mail it. After checking for proper size, I ordered the ring, paid for it, including shipping, and returned home and waited. The ring arrived May 22, and I was so excited, only to open the box and find they sent the same ring - in yellow gold - that I had tried on! The receipt clearly states, "9k white gold Claddagh ring". I emailed the shop right away, get detailed instructions for returning the ring, including how to handle customs paperwork. After 3 trips to 2 different post offices (no one seemed to know how to handle the customs form), and at a cost of over $70, I was finally able to return it. And then I waited. On August 3, I reached out to the shop inquiring as to the status, and they tell me they did not receive the ring. I checked the shipping QR code and it appeared that the ring was being returned to me! Sure enough, I received the same ring back. Apparently, the ring was sitting in Customs in Ireland from June 23 to August 1. Per customs documents, the package cleared customs, so it seems Claddagh Jewellers dropped the ball yet again. I reached out to the shop, and they wanted me to return the ring; stating that they'd provide a pre-paid label (why didn't they do that when I was returning the wrong ring, which was completely their mistake?). So basically, they want me to return the ring, trusting that after they screwed up twice, this time they'll get it right. If I do that, they will have my money and the ring I purchased and I will be left with nothing except a very bad taste in my mouth over the whole ordeal, and no shred of hope that I will get the proper ring that I ordered. There are many purveyors of Claddagh rings in Galway; I wish that I had gone to Thomas Dillon.