Extremely poor. I submitted my macbook pro for repair. It would not power on. The issue was not…read moreresolved. I was given a full refund an effectively ushered out of the shop "because its too much work to fix" apparently. However when I investigated further it became apparent that an attempt to solder the motherboard had failed and destroyed the connection to the screen- It would no longer power on- it had no battery and the screen was permanently broken. Disk depot returned my macbook in far worse condition than it was originally submitted. I implore people to avoid the services of this company.

Used Disk Depot in Union Street, Dundee for an iPhone screen replacement during the festive period…read more Service: Called up Disc Depot (and others like it locally) on the morning of the replacement for opening times, part availability and turnover time for the work to be done. Disc Depot were open despite others being closed, they had the part, and could carry out the work same day. I also received a quote of £35 over the phone. I arrived some 20mins later and agreed the work. No other faults were discovered or required and I expected to cost to be £35 as a result. Received a call around 2 hrs later saying the work had been carried out. Staff confirmed no additional work was required or carried out. I was charged £40. When I queried this I was informed the earlier quote was wrong (sorry!) as the prices change all the time, and £40 was the latest price. No wishing to quibble over a fiver I accepted the amount which, despite the increase, was still competitive with other quotes I had. Product: The replacement is in good order thus far - a few days since the replacement. There is a 3-month warranty with the new screen. I was informed the replacement was the real thing. Considering the price Apple charge for the same work I'd argue that it's not, but it's doing the job for now so I'll wait and see. Price: Competitive. Mis-led initially but not dramatic enough to quibble but should be bourne in mind hence the 4/5 rating. Otherwise it would be a full marks. Also worth noting that they insist on taking your pin code while carrying out the repair so they could do diagnostics afterwards. I was obviously wary of this as why would they need a pin for a screen replacement, but I felt a bit pressured and off guard so gave them it giving their insistence. They logged it on their computer. I did ask for this to be removed from the system afterwards - which they said they have, but maybe something to be aware of. All in all I would use again.

Outstanding customer service, zero bulls**t, and a very low price for my repair. Why isn't this…read moreplace better known?? Had assumed that any place so close to the town centre would rip me off, and tried a few before this one that were almost certainly 'upselling' the amount of repair work I needed to get done. For context - my phone screen had become slightly dislodged (not broken in any way). Apple would only offer £90 for a screen replacement. Other shops would only offer £40-70 for replacement too. Cables and chips told me that this was a possibility, but they would look at the level of internal damage and see if this was necessary, talking me through the whole thing. So I let them take a look. They concluded (as I had suspected myself) that nothing was broken and the screen just needed to be glued back into place - it seems that when the gadget was refurbished it got too little glue. They did this very quickly, and charged me £5 for it!! Not only this, they also carefully packed my phone, looked after it for me, and put it on charge while the new glued dried. I left with a robust, fully charged phone, and my wallet not much lighter. It's a few weeks later now and my phone is still working like new, so I'm certain I made the right choice - the other shops really were just scaremongering to get more money out of me. That, or they didn't have the confidence or expertise to do anything other than a standard screen replacement, never mind what was best for the customer. I've been recommending this place to people all over and frankly wouldn't take my phone anywhere else now. I also bought a screen protector there as a bit of a thank you, and the lady behind the counter cleaned my phone and applied it for me there and then, all the while giving me tips about how to do it myself in case I needed to apply one in future. All in all a really excellent experience, especially compared to the rest of the pack. Feels like getting the mates' rates even if you've never met them before. Absolutely recommend.

PC World is great for all your entertainment needs, they have all the up to date, technology and…read moreequipment for enthusiasts, they also have good quality white goods at a reasonable price, ranging from basic to the more advanced machines, this store is an excellent place to go for all your Christmas gifts, you could probably get most of your Christmas presents in the one store. Apart from the merchandise, the staff are always smiling when you enter the store, which puts me at ease straight away, there is a very nice atmoshere when you walk into the store, the staff are always willing to help with enquires or just if you need advise about a product, their customer service is 100% out-standing, I would recommend this shop to any one nothing is too much trouble for them.

A++ Service and Cheapest in Town.read more

Escape did a brilliant job on builiding a pc tailored to my needs. Many thanks to you at Escape and…read moreI will recommend you to my friends.

I've made a few purchases from PC World, and have always been impressed with the service. Staff…read morehave never been intrusive when we've been browsing, and there are always staff available for when you need assistance. We've never felt pressure to buy and have never been subject to any hard sales pitches, something which I was previously wary of when browsing for bigger purchases. PC World have a great no-interest simply ten plan, in which you can buy electrical items and pay the cost over ten months. (Quick warning: It's only interest free if you pay the ten instalments over ten months! It comes out your account automatically.) It's definitely something worth considering if you're lusting over a new gadget but can't quite afford to pay the full cost up front. Obviously, the other plans available (which you pay up over a longer period of time) come with a great deal more interest to be paid back, so I would advise only considering this plan as it's most cost efficient in the end. Of course, this is all subject to you passing a credit check. But if you do, you're good to go! I've always found staff to be really friendly and helpful too. - If I'm considering a new electrical appliance, PC World is always my go-to!

Read this before you buy from this store…read more I bought a £999 HP DV9000 series laptop from PC world on the 4th January 2007. The laptop functioned perfectly until November 2007 when the graphic card failed and it had to be repaired. First Techguys fitted a motherboard but did not connect the fans and cooked the laptop components. The second repair came back with the casing sticking open at one end and the fans fitted (no new M/board) Laptop returned for proper fitting. Sent back a third time as casing still did not fit and the laptop was behaving erratically with system and program crashes, random reboots and numerous errors including ram errors. (none of these ever happened before the repairs) At this point I was out around £40 in phone calls (this was to increase to over £70) I discovered that HP should have done the repairs not Techguys. (confirmed by HP) and that HP automatically replace or refund an item that has been returned three times. Techguys would not do this. AMD then confirmed the overheating can cause significant damage to the components. Techguys deny this. I asked for a refund and I was told I would get one, all I had to do was send it back to Techguys. This was a lie, they kept it till 4th January 2008 (end of warranty) and claimed it needed all software reinstalled with the recovery disk. I asked what and how the tests were carried out as they had just sent a badly ticked checklist as proof of this and they refused any information on their tests. Then I was lied to by the Techguys call centre staff who passed me from one person to the other at my expense, never calling me back and telling me to call people on different shifts that did not exist for my promised refund. I had their staff telling me no one of that name works here. I was told a supervisor would call me on several occasions but they never did. I asked for Basil Keelan, Operations Manager,The Tech Guys to reply to my emails at least a dozen times but he never replied. not once! This is just the tip of the iceberg. I have the emails, telephone voice recordings and witnesses that can prove every word of this. Contact: Id-dis@id-dis.com I have been left with a £999 faulty laptop because of the incompetence of Techguys and PC Worlds refusal to refund me. Do you really want to buy here? THIS COULD BE YOU TOO!

Hawkins Bazaar has recently opened in the Kingsgate centre and have to say already its one of my…read morefavourite shops it has a collection of odd and unique collection of toys gadgets and gifts. The go out of their way to source out of the ordinary products which appeal to all different age groups. The have products like space hoppers, flippin pets, wind up toys as well loads books, puzzles, science experiments, party bag loot games and a whole lot more think gadget shop but a whole lot better.