Terrible customer service. Tried to get an item sent to the leesburg store. I was told the item was sent. Item never arrived at the leesburg Branch. When I called the front royal store back, the clerk laughed about it and hung up the phone. read more

The manager there is a complete idiot who has no idea how his registers work. Their terminal went down after charging me. He claimed that it froze and no transaction went through and VERY RUDELY refused to give me the product I just had purchased. He said they had to swipe my card again on a different machine. I pulled up my banking AP to show him that the transaction did go through and he claimed he would reverse it. They didn't. They indeed charged my card TWICE!!! I had to spend 2 hours at my bank trying to explain what happened because even though it's the same dollar amount, it's two different transaction IDs because we used a different register. Avoid this place like the plague. The manager is completely rude all the time, I don't know why I thought I would have a pleasant experience. Is it any wonder why GameStop is closing doors on so many locations? Absolutely poor customer service. read more

I wanted to make a purchase with my GameStop credit card for my son's birthday but I didn't have the physical card, I called the GameStop credit card 1800 number and they told me no problem ,just have the store call us from their phone and we would be happy to help you. The cashier Natsha Potoreiko said that she called her manager Neil Pendergast and he said they aren't allowed to help me ,that I need the physical card. The customer service agent I had on the phone for game stop credit card said that is not true, they are in fact allowed to to call and get my credit card number for me to make the purchase. I put the agent on the phone with Natatsha then she continued to argue with him about store policy. The agent said he does not understand why they would not help me but that is not store policy , they are lying or severely misinformed. read more

I went to GameStop in Front Royal because my PlayStation 4 stoped working. Before I bought the system I bought warranty with it for now on I'm going to buy warranty with everything I got because I had no issue they give me a new system I couldn't pay warranty on this one but he said if I come back before two weeks he can add warranty on it for me I thought I was going to have some kind of issue with it but I didn't I'm really surprised thank you GameStop read more

I want to say thanks to the young man( I didn't catch his name) who was able to help me out with a ps3 for my son for christmas. I couldn't find the system anywhere at a price I could afford and I was in desperate need of this system for my son who did excellent in school and I promised him he would get it for Christmas. Thanks for making me the best parent and making a 10 year old very happy:)Blessed read more