This company is a scam. I was just charged $24.99 for a subscription to northjersey.com. I did not subscribe to this. I spoke with customer service who said they don't give refunds. I demanded to speak to a supervisor, and that supervisor, Leo, also said our company does give refunds. So they steal your money from your credit card and then they refuse to give it back. How is this still happening? I have filed a complaint with the Better Business Bureau. I am furious. read more

I do not understand why there has not been any legal action taken against this company. This company is for "paper" newspaper home delivery, which is predominately the elderly and the poor who do not have computers or cannot afford computers or smart phones. My local Newspaper, Knox News have changed ALL subscriptions to "Premium" editions without consent. And, all Premium is, is a 12-20 page color addition in the Sunday paper twice a month. They give you one price over the phone that does not include or discuss said "Premium" addition. After you pay the amount quoted a month later you are charged if you were gullible enough to sign up for EZ Pay, or receive a bill for an additional amount for hundreds of dollars more, for the "separately billed" "Premium" edition. A paper newspaper went from $135 every 6 months to $382 every 6 months. That's $765 for a year. Nearly eight hundred dollars a year for a paper newspaper... If you look at the BBB they have an F and if you look at the complaints the majority is from elderly customers families that realized their family members were being scammed. If you look up Gannett Company they are making BILLIONS EVERY YEAR. Their corporate leaders make Millions each year. What a scam. read more

Gannett Company - Paid for 6 months subscription, as I always do and is clearly shown in my payment history. I received a new bill less than 2 months later. - Rochester, New York

The Starnews, Wilmington,NC, was hitting bottom and since your outfit has taken over things have really hit he bottom. I have been a subscriber since we moved here in 2006 and it used to be an interesting paper. There are so many spelling errors to where it is embarrassing to me that I am a subscriber all this time. Plus as far as I know there is no direct contact to Gannett, I don't know where this will end up. robert e wilson ducpho6t768@atmc.net read more

In spite of massive corporate tax breaks this company has a call center outside the US located in the Philippines. I discovered this when I was speaking to a rep. and was having a hard time understanding her and just happened to ask where she was located. read more