I'm surprised at the reviews here. We've worked with them on our project for several years, and have not had a good experience with them. 4 years after we started working with them, we are still missing shelves and doors. There are several finish issues, and while they've endeavored to address this, the doors continue to have a different finish and blemishes. They didn't protect the floor in the last few visits, and their ladders scarred our flooring. They also did not adjust the doors to line up, leaving us with uneven spacing, bulging centers, and misaligned bottoms. The worst problem is the communication. It takes months of attempting to reach them via email, voicemail, and phone calls to get a single response, with several months between visits to get any progress. For example, our last visit was at the beginning of April. It's currently the end of July, and we've been unable to reach them this entire time. Their prices are very expensive, and we expected a higher standard commensurate with the price that we did not receive. We would vastly prefer to work this matter privately and not have to resort to reviews, or if matters persevere, taking more severe actions, but not sure what to do at this juncture. read more

Joanne and her team are excellent at what they do! Whether you have simple sketches or architectural drawings, they take your ideas and execute them consistently on a high-end level! Collaborative, insightful, with beautiful craftsmanship! I've used them many times over the years and I recommend them every time. Thank you! read more

Exceptional service and quality through the entire process from design | fab | install | touch up. Joanne and the rest of the Gao's team were nothing short of awesome. The team provided me with a number of extras that elevated the total experience to 10/10. My project was delayed a few months (delayed windows) and Joanne was able to store the completed cabinets for me at no additional cost. After install the team came out to adjust all of the door gaps for me and refinish a few panels that I noticed had some scratches. I'd highly recommend anyone reading this to call in for a quote. read more

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Gao created the cabinets for our renovated kitchen and two bathrooms project. They helped us select colors and styles and were patient with our questions. They directly worked with our GC to arrange delivery and for install. read more

Gao's Cabinets - Cabinetry Near Me - San Francisco, California

Totally useless company, stay away from them. We need kitchen cabinets and many others cabinets, we got referred to this company by contactor. I looked at profile and pictures on Instagram and seems as they have good quality product. So, I send email to them on Jan 3 and they responded promptly on Jan 6 by Joanne, this was very encouraging. She asked few questions about the project and asked to email her as much info as possible, which I did on Jan 6. Joanne confirmed she received everything. Since then I received email from Joanne informing me that manufacturing would take about 10- to 12 weeks, and we said it is OK, but after that they went MIA, not returning emails or phone calls, basically wasting our time w/o even providing estimate or nothing for month and a half!!. So, why keep and run the company if have 0 customer service and people coming with business to you and they don't even respond. Is this preview of customer service for others? I am surprised how they stay in business at all. read more

Joanne was the sales rep we worked with, she was patient and responsive in the beginning but felt like she began avoiding calls for two months. When the cabinet was supposed to be due, she did not follow up to let us know proactively how long the delay would be. It was after repeated attempts asking for an update and also a negative yelp review (I think) that got her to begin communicating again. All in all, cabinets were originally due last week of January, and delivered on 2/23 (almost a month delay). Two weeks due to builders out with Covid ...but what happened to the other 1-2 wks? We did have a couple interactions with Clara (sales rep) who was great, gave us a great design alternative to hit our goal. We really appreciated this! In any case, a business that has been around for this long really should be to focus on proactive communication with the customer. The delivery guys were exceptional, very careful and attentive, friendly. Cabinets look amazing and can't wait to get it fully installed. read more

Gao's Cabinets - Cabinetry Near Me - San Francisco, California

I wasn't going to post originally since the project was over, but their quality of work is so bad that I decided to follow up In 2020, we ordered a set of custom kitchen cabinets from them and encountered some issues back then: 1. Our order came in very late. They had to delivery some first, and then follow up 1, 2 times to deliver us all the parts, delaying the overall project 2. The cabinets were custom and suppose to be high quality. But It didn't fit at some of the places that well. Our contractors had to adapt instead 3. Some pieces were just bad quality. One of the cabinet had no hole that we had to drill ourselves; some of them had misaligned holes...which was even worse (1/4 -1/2 inches misaligned) 4. The owner had a very bad attitude and treats customer very poorly Now 3 years later: 1. Some of the things are peeling 2. Cabinet had cheap coating that the stains does not come off 3. Some piece just fall off Pretty terrible experience overall :/ do not recommend this place read more

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We found our dream house but it didn't come with my dream kitchen. I knew the kitchen would be a complete gut job but I didn't know where to start. I started researching kitchen designs online and got quickly overwhelmed and stressed. Our consultation was with Carla and after asking us a few thoughtful questions to understand our needs and priorities, she designed our dream kitchen for us! She provided helpful suggestions such as "toe kick" drawers, custom built-ins for knives, and hidden storage for larger kitchen appliances to name a few examples. Delivery and installation went smoothly, the crew left the house cleaner than they found it. I really appreciate the attention to detail the crew had with the install. Tony took special care to make sure our cabinet doors were straight - honestly when he pointed the "gap" out to me I couldn't even see it, but it didn't pass his eagle eyes. I am so happy with the way our kitchen turned out. It wasn't a huge space to begin with, but Carla's design gave us so much extra storage space that it feels a lot bigger. I've recommended Gaos to family and friends and everyone I know have had the same positive experience. I've jokingly (half kidding only) told my husband that if we move, we are moving the kitchen cabinets with us! read more

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I was referred to Gao's Cabinets by our contractor. I'm very happy with them and their products. At first, I went to visit them. There is no fancy showroom, just an office inside their factory. But I got to see the real products they were making and that was really good experience and helped me on my decision. I worked with Joanne who is really responsible, knowledgeable, helpful. Best of all, she was very patient with me. I had changing mind multiple times during the process and even at the last minutes. She accommodated all of them. She is also very detail oriented. She spotted a few issues on my architect's drawings. The drawer installer was also very friendly and helpful. He cleaned up after his work. He even did the adjustments on the cabinets installed by my contractor and that wasn't part of his job. I really like their products. The cutouts of the drawers are contoured on the under mount sink, not just straight cut. That gives the most space to use. During pandemic, very thing takes long time. But it's worth the wait. Overall I'm very pleased to work with them. I will use them for my next job. read more

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Absolutely top-notch! They worked well with my contractor to craft a product that met the look and feel of my home (built in 1929) to spec. Very affordable as compared to off the shelf or pre-made cabinetry and provided excellent installation and customization. Highly recommended. read more

We used Gao's cabinets to renovate our kitchen and bathroom. Carla was so kind, professional and responsive. Her experience, ideas, and recommendation's were greatly appreciated, and there were so many options to choose from. She listened to our ideas, took our needs into consideration, and was flexible during the entire process. Extremely quick to respond when we needed something or had questions. The transformation was amazing and I couldn't be happier with the results! read more

Gao's Cabinets - Cabinetry Near Me - San Francisco, California

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We ordered shelving and cabinets for our living room in San Francisco. Gao's Cabinets were the worst company I have ever dealt with. Even though they had drawings to work with, the cabinets they brought were made incorrectly. There were three separate units and they forgot to put a scribe on the end so the cabinets could be installed and fitted to the wall by the installer. I almost sent them back and refused to pay for them because the measurements for the pull-out drawer for the turntable was completely wrong, but we had waited so long for them (they took much longer than they promised) and we had already thrown out our other shelving in anticipation of delivery of the new cabinets. The woman was rude and unpleasant to deal with every time as well. Run from this place and find another company. read more

Professional, responsive, amazing quality and craftsmanship. Had custom kitchen cabinets made by Gaos at the recommendation of our designer and contractor, and they exceeded every expectation. Karen was remarkably easy to work with as we went through several design iterations. Communication was thorough and emails were always returned same-day or within 24 hrs. Turn around time was as scheduled, and even after installation the team returned promptly for quality checks and adjustments. We couldn't be happier and give them our highest recommendation! read more

Gao's Cabinets - Cabinetry Near Me - San Francisco, California

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After my last review, I got a call from the actual owner of the company, Mrs Gaos, who was very kind and understanding. She explained to me the sale guy, Chung, was an employee and made mistakes always that she did not even know what happened. However, she ensured her other staff, Clara and Steven, would assist me to correct the mistakes from Chung. At the end, Clara and Steven helped me to order new doors, fixed the side panels issues, and even more things to fix the mistakes Chung caused for my project. I am so glad they helped me and the kitchen looks so different now that it totally made my day when it was done. I am very happy for their service. Thanks again, Clara and Steven. read more

I love Goas - let me tell you why. About seven years ago I was remodeling my kitchen. After much prowling around and speaking to a number of local cabinet makers, I decided to go with Goas as they were the most competitive and I liked the small, friendly family/owner vibe of the shop and staff. The cabinets they installed were beautiful and the workmanship was top notch. Now roll forward seven years and I dropped by to see if they could give me some stain to touch some up small nicks on the lower cabinets that you get in a busy kitchen. Well they couldn't have been nicer and even remembered me after all this time. Carla, her sister Joanne and Tony set me up with all I needed to keep these cabinets in beautiful condition. Now how many businesses would do that? I'll tell you - not many! And that is what's special about Goas - lovely, knowledgeable people running a first rate cabinet shop. Good job Gaos! read more

We are beyond satisfied with GAO's Cabinets. They are very professional, detail oriented, very responsive, great customer service, reasonable prices and a high quality custom cabinetry. We ordered our kitchen cabinets with GAO's with their designer, Joanne, about 2.5 years ago. Joanne gave a lot of excellent design and functionality advises, and she was also very patient with our constant order changes. Our project was delayed 2.5 years due to the permit/contractor/covid combo, and again Joanne and Carla were very patient with us and worked with us to ensure their Cabinets are available at the time of my contractor installation. Since the order was placed 2.5 years ago, they were generous enough to lock in the price for us as most materials price had gone up. I am a happy client and have been showing off the cabinets to a lot of my friends. I highly recommend GAO's to anyone who is looking for high quality custom cabinetry. read more

We were able to get our cabinets on time and under budget in the end. The delivery guys were really nice and explained since COVID that a lot of their established builders had retired and they were struggling a little to keep up with demand from all the projects going on. The team has been very responsive to set up times for delivery and follow ups which I really appreciate. read more

We have used Gao's now for two of our home cabinet projects, and I cannot say enough great things about the people who work there and the quality of the workmanship. We used Gao's several years ago to build custom cabinets for a downstairs media room, and more recently we completely gut-renovated our kitchen and used Gao's for all of the custom cabinetry. They go through extra efforts to make sure the deliverable is high quality, including the paint, the hinges and the top-notch wood. Gao's is a small, family owned business, so while it may take long for them to complete the work because they are so busy, I can tell you that it's worth the wait. They will also follow-up to make sure everything is performing as expected, and will send someone to your property if there is an issue. You must work with a good contractor as well to ensure your project goes as planned. I highly recommend Gao's without hesitation! read more

Tony, Kenny, and Charles came and installed our cabinets for us and they were so professional! They made sure everything was perfect and asked about every minor detail to be sure it met my needs. They were super clean and left our house much nicer than when it started! read more

Did a full kitchen remodel with Gao's and they were fantastic!!!!! They fully designed my kitchen and added so much extra space with their design that we went from packed full shelves to some completely empty ones. I can't begin to say how happy I was with their service. A wonderful company!!!! read more

Gao's Cabinets - Kitchen 1 - Cabinetry Near Me - San Francisco, California

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A little over 5 years and my cabinets are peeling/flaking. Very disappointing. Is this the standard? These were very expensive and were expected to last considering the price point. read more

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My kitchen was in need of a major remodel. Gaos Group was highly recommended to me by friends and family that had worked with them before. I couldn't have been any happier with the entire process from beginning to completion: from first consulting with Carla to design the remodel, to Tony and the crew putting the masterpiece together. It was seamless and stress free! read more

This was the first time we've ever had to research contractors for our kitchen remodel. And let me tell you, it's scary! Firstly, you're putting in a lot of money. Secondly, you're putting trust in someone with whom you don't have a history with. When Gaos came out for an initial consultation, they were professional, knowledgeable, and patient with our tons of questions. We've gone over numerous layout drafts, materials, and measurements until we settled on our ideal. On installation day, Gaos was timely and efficient. They even special-made pieces at the very last minute to make sure we got what we wanted. I really appreciate their attention to detail. I would highly recommend them. read more

After some years the lacquered finish is degrading and rubbing off the cabinets. Shoddy tinted lacquered techniques.

I'm not the sort that writes reviews, but Gao's is something very special. This fall we did a full kitchen remodel using Gao's cabinets. I'd used IKEA/HD cabs in my past remodels, but I'll never go back to box stores cabinets!!!! Gao's was only a bit more expensive, and in return you get EXACTLY what you want! Having the freedom to make adjustments to fit our needs (add an inch here, put in a ledge there) was fantastic. We got several builtins, and they were quite reasonable. The quality is great, too, my very experienced contractor was very impressed with Gao's attention to details that other mnfgrs overlook. Some Great things about Gao's: *It's a real Family business! Everyone I meet was related, incredibly motivated and conscientious. They really stand behind their products, coming out to my house multiple times for free at the end of the job to get things exactly the way i wanted. *Karla: Karla is the salesperson/project manager I had, and she is just absolutely fantastic! Her ability to keep me on track, anticipate issues, and remember myriad details off the top of her head was simply amazing. I imagine the other PMs are just as good, but if you can get Karla you are in good hands. In summary, If you are looking for kitchen cabinets and live in the SF Bay area, look no further! read more

Carla, Karen and White Kate (whose Mandarin is 10x better than mine) were awesome and PATIENT. Unlike other a-hole customers, I know I can be a bit demanding and high maintenance when I want something done a certain way....and these ladies took care of me. What impresses me the most is that they will still service your issues months after installation. Case in point, one of our drawers was rubbing against the waterfall and would not close all the way. It happened from day one, but it took me 3 months to do something about it because we just lived with it. Our daughter recently learned how to pull herself up to a stand and loves to get into everything. Well of course she spots this drawer open slightly and stuck her salvia ridden paws in the opening. We saw the potential danger there so I called Carla. THAT SAME DAY she sent someone out to take a look. Guess what, the company that installed our quartz waterfall (NOT Gaos) did not install it 100% straight, thus the rubbing. It was NOT Gao's fault, yet they pulled the drawer, took it back to the shop and corrected it. All in one day at no charge and the drawer works perfectly!!! When we were shopping around, we learned a thing or two about infrastructure of the cabinet. They use plywood for the guts, which is what you want. It is more durable and lasts longer. You want to avoid wood composites because that won't last. Sure, you will save a buck, but it will kick you in your No No spot later. We did look at Ikea's top end cabinets but Gaos was just a few hundred more than that, plus it was custom!!! The factory is located in the hood, so rent is probably cheap(er) thus keeping overall pricing down. We ended up having them make our built in wall/doors. Love them!!! read more

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Renovating your entire house is stressful; but the easiest and most pleasant part of our project was working with the Gaos team! Thank goodness for Karen, who is not only kind, professional, and wicked smart, but also knows how to ever-so-gently steer us towards the right selection of woods, materials, and colors to suit our needs. Our kitchen, bathroom and living room cabinets speak for themselves; we have received countless compliments from truly experienced professionals, including designers and contractors on the quality and beauty of their custom products. They made extra trips to measure everything before production, and stood behind their work 100%. Each time our contractor made errors during the install (their fault, not Gaos'), Karen and her team responded quickly and sent out extra materials as needed. Everyone we interacted with were warm, friendly, professional, and clearly obsessed with perfection. I'm convinced that they care as much about our cabinets as I do. I can't recommend them highly enough. Thank you Karen and team! read more

Gao's Cabinets - Cabinetry Near Me - San Francisco, California

This is a long overdue review. They are just amazing! Such a wonderful find when we were needing cabinets about a year ago. We needed to have the cabinets ready in 3 weeks, we've checked several places around, but no one can do it that fast because they are not made in SF. But at Gao's group, they CUSTOM MAKE ALL CABINETS RIGHT THERE... in their SF location. SO AMAZING! And Ping came out to double check on the measurement the same afternoon. Their customer service is also superb. We ended up doing both our upstairs and downstairs cabinets with this company. I wouldn't work with any other company but them for the cabinets. They can pretty much CUSTOMIZE everything for you. EXCELLENT COMPANY, QUALITY AND SERVICE. Highly recommend. read more

This company is highly unreliable when it comes to timeline. They had given us an estimate of early November for our cabinets, with an ultimate deadline of Nov 10. It now looks like they will not deliver them before Nov 16, which is delaying our whole construction process. Throughout the process, they have been unable to give us any visibility as to when the cabinets would be ready, informing us of delays at the very last minute. I cannot even comment on the quality of their product, but if I would NOT go with them again or recommend them given how unreliable/unprofessional they have been. read more

GAO'S IS MY GO TO FOR CABINETS AND I AM A REPEAT CUSTOMER I first used Gao's when I remodeled my SF kitchen in 2012. They were extremely knowledgeable, patient and quick. I worked closely with Carla to design my cabinets and she was always available to answer questions, make changes to the design and provide overall support. They really provide white glove service! I also appreciate the fact that it's a family-owned business so they really take care of their customers needs. The cabinets turned out gorgeous and I have received so many compliments from people who've seen them. Last year I remodeled my laundry room and used Gao's once again for the built-in cabinets. Beautiful! I was working with a tight deadline and Carla was able to work her magic and complete my order as quickly as possible. One of the door fronts was rendered in the wrong style and I let Carla know right away and she had a replacement made within the week. I had to ask them a few times for the paint samples for my contractor to use and they were more than obliging. I am using them for the 3rd time to work on my walk-in pantry and have complete confidence that the cabinets will look amazing. Regarding some of the other Yelpers who complained about paint chipping: I would say this falls under "normal wear and tear"...especially if the cabinets in question are near a sink or other water source. Consistent contact to water, even if it's small amounts, will affect the paint over time. I don't think it's fair to lay blame on Gao's for this. Overall I am extremely happy with Gao's Cabinets. They are my go-to for any remodel projects I have and I've recommended them to loads of family and friends without any reservations. No, their cabinets aren't cheap, they are high-quality and made on-site. This is not IKEA - they're custom made from 100% wood. read more

My GC recommenced us with Gao's group fully customized cabinets for our kitchen. Their representative Zhong is so friendly and professional. They did the measurement and provided the fully customized designs. Few interactions to cope with our needs. They also recommended the best color scheme and the styles. So I can make my choice very easy. The real delivered products look very well made and neat, exactly like the design. 5 stars for their products and services. read more

Gao's was recommended to us by a contractor, and we really enjoyed both working with them (specifically Karen) and with the final product. For a bathroom remodel, Gao's did a great vanity and custom mirror/medicine cabinet assembly for us - to pretty specific standards too, I have to admit. Karen also came with her own knowledge and suggestions of how to achieve what we were looking for, and the finished product is outstanding. read more

Gaos is AMAZING! A friend recommended we use Gaos for custom cabinets when we remodeled our entire condo and their work as perfect! Carla is so easy to work with and really responsive to changes and questions. Ken and Kevin who installed our cabintes were extrememly proffesional and answered my endless stream of querstions patiently and helpfully! read more

Nothing but a positive experience using these guys for the cabinetry in my recent kitchen remodel. If you're looking for a nice big shiny show room - this is definitely not the place for you, but if you're willing to work with some of the diamond in the rough quirkiness of their shop, I think you'll be happy with them. I have never done a project like this and Carla literally held my hand through the design process. My cabinets were delivered within a week of the due date and they, Karen and their installer Kevin in particular, have been so incredibly helpful with small tweaks and follows ups. Sure, some things were done slightly wrong, but they gladly fixed them and did so in a very timely manner. Really happy with the product and the whole experience in working with them. read more

After a horrible experience with Gilman's kitchen for a high end kitchen, decided to go with Gaos based on contractor recommendation. Doubtful at first but once I saw their shop, I knew they are truly a custom shop and not one that claims to be but uses pre-made cabinets from China and let you select from a few options of door styles. So they made vanities for 4 bathrooms and a couple sets of hall closets for my mother in laws new home. Minor issues came up but the beauty of using a local shop is that they came right out to fix any issues! Touring folks thru one of they biggest compliments we get is the stretch of hall closets they built! This was about a year ago. So happy I am having them do my basement/man cave bathroom, kitchenette and entertainment cabinets! 4.7.2014 update. Man Cave has turned out great with custom cabinets and a 12 foot wide storage bench with full extension drawers. Wife saw a custom color and I was doubtful they would be able to reproduce. brought in a sample and they matched it perfectly! It is a gray/blue semi transparent stain. I had many minor last minute changes that Carla was more than happy to help me with. They are busy, but since it was my changes I was patient. Will have to post pictures as soon as my counters are installed. read more

Gao's was very friendly and fast - cabinets were completed earlier than promised and they did a great job at 1/2 the cost of many of the kitchen cabinet places I talked to. A year later when a few of the fancy soft close hinges were having problems and a door was a little warped that came to my house within an hour of calling, fixed all the hinges and took the door back to the shop to repair. I give 5 stars because this place gives the best possible value for your money. They are not at all fancy, you need to know basically what you want to do, they do not really have a showroom (in fact finding the front door is a challenge) and they have infinite choices that you need to figure out yourself. To some people this kind of place is not "5 starish" but to me it was perfect. read more

I went to Gaos Group after my contractor recommended them for custom kitchen cabinetry for quality craftsmanship and decent pricing. They have no showroom except a small office with some samples and booklets/photo albums so you it's best if you know exactly what you're looking for. Their products are of quality but the overall ordering/pricing process was a headache. I recommend Carla as she is super knowledgeable and pleasant to deal with unlike Michelle (not sure if she is still there). Michelle was the initial person to take my order and I had made some changes so she was to send me a revised layout of what I wanted. I had to call/email several times before she would send it. I ended up asking for Carla to help finish my order. Carla was super helpful as she gave me recommendations on items that I was indecisive of. The negative experience of this is the pricing. They had given me a breakdown of the pricing for each item/additions I wanted. You would think that if you remove a certain item you would merely deduct that price from the total but no their manager would make up some random price to give you even though I clearly had the invoice (i.e. total is $10k minus $3k would be $7k right? Nope, your quote is now $8k wth?). I guess they get nervous when you end up ordering less items from them so they intentionally inflat the cost and she would not even give me a reason to why that is. I guess they get so much business that they don't care if you end up not purchasing from them. So do you homework and compare prices from other sources on add-on items such as shelving. I wanted glass shelving in the cabinets where the doors were see through and they charged me 2-3 times more for a piece of glass shelf where I could get it at a glass cutting company for much less. Multiple that by 6 and you save yourself a few hundred bucks. I also bought and installed my own pull out drawer instead of purchasing from them. The craftsmanship was good but I'm unsure about the quality. I had water leak onto the bottom cabinets from a window above overnight and even though the water rolled off it still ruined and warped the cabinet door. The wood they use is not solid wood but is hollow inside so I guess the water found it's way through. All in all, if you're on a budget but still need/want custom cabinetry this place is definitely worth a visit but beware of their pricing if you change your mind or have items to add/subtract. Oh and always ask for Carla! read more

Carla and Karen in the front office and the guys in the back office were all wonderful to work with when they did all the cabinetry for my major house remodel. They did the kitchen, master bath, kids bath, powder room floating vanity, 3 built-in window seats and bookshelves, TV cabinet over a fireplace, gorgeous room divider and wall of bookshelves. The quality is great and they are so easy to work with despite my many, many changes. Prices were fair and always had a great attitude. They offered design suggestions and were very receptive to my ideas. Probably the nicest people to deal with during this remodel! read more

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My wife and I are extremely pleased with the cabinets for our Kitchen and two bath remodel project. The quality is excellent, and working with Carla, Michelle and the rest of the staff added to a great experience. Ping did an outstanding job of measuring - all of the cabinets fit perfectly. Carla was able to make several suggestions to improve our design, and was very patient with us as we made changes along the way. Great product and service at a fair price. We would highly recommend them. read more

They are OK for not too detailed jobs. We used them for a bookshelf and a wall cabinet. Carla is really good and understand things right away. Try to deal with her when it comes to measurements and how to fit and create something that goes beyond the standard stuff. I dealt with better and more detailed cabinet makers but for something normal I would definitely use them. read more