Bad mechanics. Rude secretary. Poor customer service. Do not guarantee the quality of their work…read morewith customers.
I changed my spark plugs at this garage after one died on me on the road and this was the closest garage I could drive to. One year later, while checking my car elsewhere, the mechanic noticed a gas smell and found that the spark plugs had been poorely tightened. When I returned from my roadtrip and finally had time to call the garage, I was greeted by a secretary interrupting me introducing my problem to say "should I be the one you should be talking to?" When I said I didn't know because she hadn't let me finish she answered "what's your question" in a short tone. The person she ended up transferring me to was no better, pretending he was stating facts, while the timeline, proofs, and documentation I had were irrelevant. Right away, it was evident he was going to blame anything and anyone to ensure he didn't have to own up to a mistake. He said I should have called immediately and he would have towed the car (I was out of the country 800km away). He kept trying to insinuate my story was changing as I was providing him with additional information on the timeline of events, which he would then cut me off from providing. He even had the nerve to tell me that if I had a loose spark plug, I could never have driven around even though I clearly drove to their garage with a dead one. Finally, there was no discount given for the fact their work was shoddy and had to be redone by another mechanic. Needless to say - if your car breaks down around Decarie and Sherbrooke, get it towed to a real garage.