This company is dreadful you can't contact them if you have a problem they have no phone number. Even when you fill in the online form they do not get back to you . I have part of my order missing and one of the items is not as expected I will definitely not be ordering from this company again. read more

I ordered and received 3 Sunningdale Silver Pampas Grass - Cortaderia selloana Large Specimen Plant. All 3 rotted in the ground. Every care was taken with them, they just rotted. I suspect they were dead when delivered, not dormant like they were sold as. No refund or replacement offered. 5 year guarantee only applies to a few select (if any) plants and you have to keep the label and return them as they came, who is going to keep the packaging and return a mush of rotted plant, especially after 5 years! What a joke. So you have to determine if your "dormant" plant is still alive within 14 days of delivery else your are out luck returning anything. read more

15 days since I ordered... nothing. no contact number, waiting for ages for a reply from them on their automated system. it seems like a con. read more

DO NOT USE THIS COMPANY - PLANTS PROVIDED WERE IN A TERRIBLE CONDITION. I have just read the reviews on this site and can't believe I have been dubbed into buying such rubbish. Tried to send an email and to telephone but both are not available contact addresses. One plant had been eaten away on the top leaves and the bottom ones were completely gone except for the stalks. The other plant had had its lead shoots removed and would not form the straight upright plant I was expecting. AVOID AT ALL COSTS. A SCAM COMPANY. read more

A total shameless company. No customer support. No telephone number, which is illegal in the UK. My items were delivered 3 weeks later, but with 2 things missing. That was more than a month ago. I am still waiting for the missing items. Asked for a refund. All my messages were ignored. More people to report them, please. read more

Wish I could give zero. Two dead plants, not cheap. Not returning my complaints. Wished I read reviews before ordering. Keep away from this scammer read more

DO NOT USE THIS COMPANY Ordered £40 of plants 7 weeks ago. Still waiting for a delivery of . . .well, anything would be nice! Raised a support ticket to chase order and got an automated reply, not very helpful. No email address available , no contact telephone number. Looked in to cancelling my order as it says on their website, but I'm unable to do that because you are not given the option to cancel even though order has not been picked or packed. They have had my money since 23rd April and I've heard nothing. read more

Dreadful! I ordered 3 plants in April. They arrived in late June -("Express"!!!?). The box was completely smashed up and the plants virtually dead-barely a sign of green. I complained to Gardening Express with clear photos asking for a refund. Months of me re complaining and receiving only automated replies. To date still no response or result. I've been cheated. read more

i wish I had read reviews of gardening express before I spent over £50 on bulbs. Some have been OK but others have just rotted away. I have tried to get the details of this order by logging into my account. GE states one can view their order anytime. I click on view and nothing happens so I am unable to check off bulbs that have grown and those that have rotted away. The messaging service keeps telling me oops something has gone wrong. I do not think that this outfit wishes to be contacted. Terrible customer service. As it is online only service does not mean there can be NO customer service. Are they hiding.? Trading Standards need to take a look at them. read more

do not buy off this site. bought plants back in june, arrived in the heatwave and were not fit to plant. most of them were dead and the rest had branches and stems snapped off. contacted them and sent photos and numerous emails sent but no reply. contacted the ceo. chris bonnet and got a no reply message saying fill the customer contact form in. disgusting that they can get away with this. read more

Avoid at all cost!! It will take months (!!) for your plants to arrive, the customer service is a fucking joke (because there is none!!), plants look terrible and are way overpriced!!! AVOID AVOID AVOID read more

There should be an option of no stars! Damaged goods recieved and impossible to contact. No phone or email and a chat service that doesnt respond. Only option is to make a claim via credit card company read more

I received my parcel yesterday, more than a month after I have ordered. The order was for Astilbe Collection - Pack of THREE Plants three different colours and clematis. Sadly, there were 2 white and one red in a very poor state. Clematis looking like a weed picked from fields rather than quality plant from nursery. The pictures on garden express website does not reflect reality. The company does not have any communication channel. So, avoid it at all costs. read more

The plants were of atrocious quality, battered and bruised on arrival. As a gardener I could see they were never going to flourish. After massive effort, frustration and endless patience I entered into the return policy correctly as specified. 35 days following the return I have received not a word from them, let alone a refund. As I write this review I have once again been waiting an hour and a half for their online chat to start corresponding, but no sign of their first available agent still. So.......buyer beware, not only are the plants awful but so too their customer services which is beyond bad. at all costs avoid Gardening Express and take your business elsewhere. read more

I'm not quite sure how this company is still legally trading. Ordered a tree and after 3 weeks they said it had been lost by the couriers. During this time we sent 3 emails, they in turn made us 3 tickets. I'm not sure why, as nothing was done. If you notice, their is no telephone number for you to make contact. We are now waiting for a refund, but I'm not expecting this to be straight forward as it should be. Disgraceful service and will not buy again. read more

please dont buy from this company, i tried to cancel my order by email, but they just ignored me, plants arrived today, half of them are dead or dying, god only knows where they get them from, they really dont give a damn about customer service as they have none, hard to contact them, they just take your money and run, would never buy again and will make it my mission to advise as many people as possible to never deal with this company read more

WARNING: To any potential customers to this company, AVOID AT ALL COSTS. The plants we ordered were sent on 48 hour delivery, arrived 7 days later almost dead. Raised a complaint ticket online and was immediately closed, sent an e-mail 13 days ago including photos and NO RESPONSE AT ALL. Customer service does NOT EXIST and will never buy from this company again. DO NOT BELIEVE WHAT THEY SAY OR PROMISE on their website read more

A very poor experience, made worse by appalling customer service. Over £180 spent on plants after carefully comparing websites and plant descriptions. Hebes advertised in 1 litre pot were sent as tiny plants in 500ml pots. A palm advertised as 1-1.5m arrived in poor condition with many dead leaves, viable plant around 70cm tall. Several grasses delivered in correct pot sizes were nothing more than the odd shoot of grass when compared to others delivered that were healthy. These show no signs of improvement despite the promises offered. I requested outstanding items were cancelled and refunded but these were delivered anyway and left outside insecure by Hermes. One of the four phatsias has shrivelled up and died. Numerous emails to customer service have been met with stock and often repetitive replies that show no sign of addressing the matter, they are simply cutting and pasting replies from a template which is how the repetition occurs. There is no telephone number, neither does escalating the latter make any difference. The same stock answer is returned by email. I have ended up with no option but to dispute the purchase with my credit card company and come to the internet to leave an honest review of my purchase. Avoid this company and shop elsewhere, just look at the Trustpilot stats. Nearly 50% give one star, don't be fooled by the recent good reviews. read more

I totally agree with previous reviews, stay away from this company. Is the worst on-line shopping experience ever! I will never use them again. They use beautiful pictures on their website then they send you second hand plants that other nurseries might throw away. When I complained they send a well rehearsed pre-registered message that was not personalised at all and was not addressing my problem. They said delivery 3-5 days and then delivered after 3 weeks dead looking plants!! This is a rip-off, lying, cheating company after your money. They don't have a phone number, an email or any way of contacting them directly, apart from a form on their website. You can't even leave a feedback, but they wouldn't want you to because they know themselves how bad they are. I will never, never, ever use them again!!!!!! Or even buy plants on line again!! I wish I saw these reviews before!! read more

Plants never arrived - no contact number or email address to try & get my money back. The plants have been stuck with the courier for more than a week - courier says contact Gardening Express - how do you do this if there is no email address or telephone number? This is just a scam company. read more

Oh my goodness me! The worst company that I think I've ever come across. Wrong plants and disgusting customer service. Police need to be involved with this bunch for fraud what they are getting away with!!!! Cant wait to take a visit with my hat on and return my wrong plants!!!! read more

Appalling customer service as they don't get back to you, they take your money and then send goods 300 miles from where you live.. been chasing them for just over a week with no outcome, I recievced an email to say yodel have the items so I contacted them and they haven't received anything yet.... never use them, I know I won't make that mistake again as I can't even get my money back from them either read more

Never received my order. There is no way of contacting this company and they have an automated response to emails/enquiries. This order is now 4 weeks over due. This is a difficult time BUT they shouldnt take orders they can't fullfill. Its a scam do not order from this company. read more

01245 442511 Gardening express support@gardeningexpress.freshdesk.com Awful experience either yellow, dead, dying or infected plants. Complained via Trustpilot and my review was removed! I managed to get a small refund but then they totally ignored me leaving me with dead plants and very out of pocket. This is the head office number for gardening express. I spoke to a customer service manager on the number below & this is their email address for complaints. 01245 442511 support@gardeningexpress.freshdesk.com read more

This company is a joke, I really don't know where to start. I am normally quite a savvy shopper and can't believe I fell for this scam. The owner Chris Bonnett should be ashamed of this outfit, I would gladly spend double for a quality product delivered with great customer service which is the exact opposite to what I received. Buyers beware! read more

This company is impossible to contact. We luckily couldn't get past the MasterCard pay security but the chat button isn5 there and looking at other reviews we got lucky! read more

Do not order from this online shop- There is no telephone number anywhere on their website. You can not contact them in any way if you have a problem. Its highly frustrating! Really really bad! You just get ignored by the rubbish system they use to contact them. AVOID LIKE THE PLAUGE read more

Buyers beware. I purchased thru Groupon my trusted friend what I considered an absolute bargain. Back at the end of March 10 climbing and shrub roses. Couldn't wait, well they arrive on 4th April, nicely packaged, we opened them straight away, so they could breathe etc. Sadly one of them arrive dead I have tried numerous occasions at differing time to contact gardening express via telephone as they do not give an email address. Each time the phone message just appeared to be on a constant loop ie press 1 to speak to customer services, I did they you would hear the message all over again so I tried different phone options yep you guessed same thing. Feed up with getting no where I posted back to them the dead rose shrub asking kindly for a replacement as all the others were fine and are growing well in my garden. Do you think they have responded nope, I have not seen a replacement. I have even set up an account per their website which as you can image has floors also, it says press here to raise a ticket then you get an error message there seems to be a technical fault, maybe they re inundated with issues from other customers........ So to all you potential buyers please not if you are not locate and can go to the nursery should you have an issue then beware you may never as I have get a response or replacement. Either way an acknowledgement and replacement would have been nice.....not too much to ask?????? read more

Terrible quality plants, they do not refund. Can't believe they are still trading. Avoid.

Dreadful waste of time and effort. After weeks of complaining about order issues I'm still missing items, I've received broken plants mouldy bulbs and been sent wrong items. And conveniently now they can't find a record of my orders read more