Came in and was pleasantly surprised to find how close the station was to the Park. Had our baggage shipped from the station directly to our hotel and that service was much appreciated.
However, when our return journey (via Eurostar) was delayed 3 hours, due to an issued cause the previous night (re: the station was clearly aware of the situation) there were no updates by the station. Updates were found on Eurostar's Twitter page. The restless, desperate crowd of exhausted, Disney-filled toddlers and their poor parents were frozen from sitting on the cement floors in freezing temperatures. The food stands were empty of food, and the station had the nerve to continue to charge patrons for use of the toilets. This station is poorly run, customer service and communication is non-existent and the station a disgrace compared to the stations and services provided at the other end of the Eurostar line. Eurostar should demand this station meet their standards for their patrons. I won't be back.
I must add to this, what should have been done by the station staff, in the very least, was to set up queuing lines and some sense of order. What we endured was a three hour wait in a line, on both sides of a cement corridor, and when travelers with destinations South arrived, they created two lines in between the travelers North (UK), in a corridor about 8 ft across. As panicked travelers going South rudely, forcefully and unapologetically made their way past the UK travelers the end result was mayhem, raised tempers, and disputes of international levels. This could have been avoided by one staff person, with some roping and stands, creating lines and pathways. This is not for the travelers to do. The staff at this station is useless and dangerously apathetic. read more