This dealership uses bait and switch.. salesman Evan Scott had a active Facebook posting for a Nissan frontier for $34992.. When I inquired from the ad they sent back $38640 Clearly bait and with tactics at this dealer are approved of by management. Stay away at all costs.. He got hateful when I called him out on it.. clearly this dealer and sales manager doesn't supervise and monitor salespeople posting ads on their behalf.. sales manager refused to rectify this matter read more

Garlyn Shelton Nissan - vehicle posted - Car Dealers Near Me - Temple, Texas

I am a female Senior Citizen , in Mid. April , I purchased a certified 2020 ct5 ,4 door SDN luxury Cadillac from Garlyn Shelton Nissan in Temple Tx. The carfax said it had no structural damage and no accidents. Just a few weeks after I purchased it they had me come in to put the liscense plate bracket and plate on the front of the car. That following Sunday I noticed the driver side on the front seam of the bumper had popped out . I took it back to them and asked about it, they made an appointment for a couple days later to check it out I brought it in and the service man said my warrenty I had purchased would not cover that because someone had hit the car. I seen no evidence of that but as a woman I take the word of the professionals so when he told me to call my insurance I did. My insurance is a very good company when I called they let me choose a body shop in their business loop and I took my car to them to look at. To shorten this a bit they came out and talked to me and told me that car had been in an accident before I bought it and had had an after market bumper on it, which was the problem, He said these issues are sometimes common because it is not the Cadillac bumper part and basically is kinda like a generic part and sometimes has issues. He suggested I call the Dealership that sold me the car, which I did, The man at the dealership basically told me that he had no way of knowing the car was in accident because people lie on those reports and even suggested I try to get my insurance to pay for it , to which I replied that it was not their responsibility since I paid for a Certified vehicle I did expect Quality. He then basically told me I was just stuck with the expensive repair that would have to be done to actually fix the car and they could not help it. I am truly disappointed with this Dealership and feel they did not value me as a customer and it seems useless to pay more for a certified vehicle if the certification is a useless piece of paper. I certainly would not recommend this Dealership to anyone read more

My sales person was Jerrith, Sales Manger was CJ, and Finance manager was Tim. My experience: I came in initially wanting a cash vehicle. I expressed that specifically. I asked for several vehicles to be pulled for me and my husband to look at. Jerrith had all the available vehicles ready for us to look at and we tested them all. We test drove several, but then I saw a vehicle that was on the lot that was outside of my initial price range. He did not even press me into choosing this vehicle he didn't even ask to show me this vehicle, but I wanted to see it personally so we drove it. We fell in love with it. I will tell you that it was outside of our initial price range, but it was my choice, and I fell in love with it. Jerrith showed us the vehicle without any pressure. Jerrith and CJ worked through some hesitations I had about going outside my price range in a very kind and knowledgeable manager. Both explained extended warranties in a non invasive way. So between CJ and Jerrith we talked about the vehicle and potential warranties and came up with a package I was comfortable with. I went and saw Tim per usual, as he should and is expected, Tim shared with me other warranty packages. I chose the one that best suited my driving needs. He was so understanding and gave me no pressure at all to go higher, just gave me the facts and let me make a choice. I have purchased used and new vehicles in my life, and that was by far the best car buying expensive I have ever had. Hands. Down. Ever. As a female buyer fell it's so important to be heard and respected. I'm so happy with my purchase, and my experience. I would literally implore you to visit them. I ended up buying a Nissan. Again, something I saw on the the lot, and I'm exited about my warranty coverage and lovely vehicle. Even if you are looking for a used vehicle outside of Nissan, I imagine they will have the same approach, as they did me my family. Jerrith, CJ, and Tim: Thank you for helping our family and getting us into a vehicle I am proud of and confident of. I hope top top leadership see this review. You deserve the best! Best of wishes to the new "Nissan Family" Also I think the owner was there when I was there and wanted to tell him directly so I SUPER hope you see this. Y'all deserve everything positive that is coming to you! read more

Went to dealership yesterday in anticipation of purchasing /financing a new Rogue. Online did a pre-qualify..payment $551..filled out their credit form online, payment $591...talked to finance ..was told the only only use 1 financial source cause they only charge $149..and other up to $2000..was told he wasn't going to pay for that.. and was told I was not qualified for the rebates..so that boosted price another $1000..so my final payment would be $666 (should have been a sign)..and they would not try to get it lower..I told them I did not want a payment over $600... so I told them no..and the man try to make feel stupid for not taking that offer.. That was the worse experience I have ever had in buying a car..I still have my 2017 Rogue. Should have trusted my gut an gone to Round Rock Nissan where I purchased my other Nissans read more

For me to say a car salesman was honest is a big deal. These guys worked so hard to get me in a truck with a payment that worked for me! Thank you so much for making it happen! read more

I'm hoping to get a response that has ownership of this dealership's error and in that case I will update this review. However, I purchased a truck in 1/2021 and was sold a warranty that would cover my truck until 6/2025 (or 100k miles), however, I caught that the vin number was wrong. They updated and said that everything else was the same. No change to purchase price of warranty and everything would be good. However, now I have found out that my warranty did in fact change and ended 6/2023. I have reached out and they acknowledge that this was their error but that basically they can't do anything else to make it right. Hoping to hear back from the general managers etc but until then, make sure to purchase your vehicles at a different dealership! read more

They don't want to work on anything too complicated or challenging. How do those Yankees do it? I never had trouble getting my exhaust worked on back in New Hampshire. Apparently the shop manager decided that there was some sort of potential liability working on my Nissan pickup exhaust because nuts, bolts and flanges were rusted together. He therefore decided they could not do the work. Fine. Taylor Muffler in Taylor Texas can take my money instead. This isn't the first time either. First time I took my truck to them, they decided they couldn't work on it because somebody else installed the fog lights and they I thought there was some liability with working on the electrical system. In short, they don't want to work on anything that actually needs to be worked on because of the potential liability. They never could explain exactly what that liability is, but since they're not in the business of doing business somebody else fixed it. read more

We recently bought a 2019 Nissan NV 3500 because we just had twins and made us a family of 10. I looked all over Texas even Oklahoma. Garlyn Shelton offered us the most for our trade in as well crunched numbers to get us in the payment we were comfortable with. We had a little debacle regarding our Gap Policy with our lender vs dealership. However General Manager Brian Duble made a way to take care of the situation and us. We are satisfied and thankful for everyones continued professionalism. We love our Nissan NV we bought from Garlyn Shelton Nissan! read more

Garlyn Shelton Nissan - 2019 Nissan NV 3500 - Car Dealers Near Me - Temple, Texas

Just had my Nissan serviced and was able to quickly get an appointment. I arrived early and they started right away ( had recalls to fix). Chairs in waiting room were comfortable and they had snacks and water if you wanted them. They even washed and vacuumed my car! Everyone was polite and professional! I will return and tell anyone who will listen what my experience was. Thanks for a great experience! read more

This place used to be awesome and I would have always given it 5 stars. Today I arrived and was checked in by a female advisor and Brian who is my normal advisor. It was a cordial exchange and they confirmed that I was looking for a conventional oil change. Brian told the female advisor that conventional would be just fine. Unbeknownst to myself when I reschedulded my appointment they assigned me to an older gentleman who ended up being very pushy. While waiting in the lobby this gentleman approached me with a clipboard in hand. He gave me an estimate of recommended services that totaled $694 which included tire rotation, fuel injection service, brake flush, coolant flush, filter changes, etc. I was only there for a conventional oil change and state safety inspection. I advised him that I'm on a budget and stressed repeatedly that I work from home and due to the coronavirus I drive even less now. This guy even went as far as to request that I apply for credit to get the services that he recommended and even went as far as to try to sell me some tires. I did not need most of those additional services that he recommended. In fact, in the past they were never this pushy and backed off if they recommended services that I couldn't afford in that moment. This guy continued to assert that I needed the services. I had brought in a printed coupon that they had emailed me that I gave to the lady upon arrival and she assured me they would apply it to my bill. The pushy gentleman did not apply the coupon to my billl until I pressed the issue. The lady showed him the coupon and he finally obliged. He also strangely told me that my vehicle cannot use conventional oil when I questioned why the oil change was so much money. Then the female advisor chimed in and said that the conventional oil price is about as much as the synthetic. She also mentioned that Brian told me that conventional was just fine. So I'm not sure if they used conventional or synthetic and what exactly I was charged for. Add insult to injury the gentleman did not apply my rewards points from Nissan. Annoyed with the pushy sales tactics and the conflicting information from different advisors that cannot get it together. How can I trust Nissan trained professionals if I'm given conflicting information during the same visit? And if I tell you I don't need services you should not continue to push like you're a salesman. Not my fault if you did not meet your monthly quota. It felt as if they were trying to recover from loss of revenue due to the covid-19. But that's the wrong way to go about it you are just going to lose a long time customer such as myself. . a very sad day that Garlyn Shelton has succumbed to the negative dealership reputation of being untrustworthy. Not a good way to keep business. read more

Wouldn't buy a tricycle from these guys or any dealership with Garlyn Shelton on the sign. Online salesperson told my daughter one price and the salesperson at the dealership charges a different amount. This was my daughters first time to buy a car on her own and the whole experience left her distraught. They wouldn't even talk about making it right. When I asked to talk to the owner you would have thought I asked for an audience with the king. They refused to allow me a talk with Shelton. Never trust a place of business that the owner won't talk to customers. read more

I can't say enough of how disgusted I am by this dealership! From the financing department-Carrie who financed my car with chase bank? and didn't even attempt to finance it through BMW at a better interest rate, then sold me 6k worth of unnecessary warranties! I've been trying to get the cancelled policies returned to the finances since cancelling them in June. Only one cancellation has been returned. I'm having to constantly chase them down and am given every excuse in the book being told it's been sent when my finance company hasn't received it and are shocked themselves as to what's going on! Additionally I put 18k down on the car but they put 15k on the contract which I didn't catch. This was caught months later and 3k returned, however that was 3k that should have reduced the loan and interest and all I got was a "sorry" The manager for the finance - Carrie made continuous excuses and took no responsibility. So where exactly has that 3k been since June!? and why aren't they trying to compensate me for a completely disorganized and inept management of my financing? My advice is do NOT use this dealership! They have shady practices and don't give a dam once they've sold you a vehicle! I'm now going to write to Garlyn Shelton and let him know what his "staff" have done to me! read more

My wife and I went to 6 dealerships and this was the only place where they showed us vehicles in our price range. The other 5 dealerships all tried to sell us vehicles out of our price range along with monthly payments that would bury us ALIVE. Gary Shelton really respected us and will have repeat business from my wife and myself. read more

Had a very pleasant experience here working with our salesman EJ and his management. I called and spoke with the manager prior to coming in. My mom had her heart set on a maxima. They did not have the color she wanted, but we quickly agreed on price and they had her new car at their dealership within 4 hours. The finance manager was great. No pressure. If you are looking for a new Nissan. Go see EJ read more

Garlyn Shelton Nissan - EJ and my mom - Car Dealers Near Me - Temple, Texas

Garlyn Shelton has a forever customer with my family and I. I worked with Frank the salesman and I use the term loosely. He's not a salesman. He's an educator. He's a hard worker and such a polite man. He took all the time showing me vehicles and helping me figure out which vehicle was best for me and kept me in the loop every step of the way with the purchase I made. Frank was great with my kids who were super excited to be there and causing a bit of disruption but he kept them busy once they got restless. Jimmy the finance guy was beyond sweet. He was kind. He explained every single thing in my paperwork and showed me how to make my payments. He showed me everything I was paying for and how the price added up in the total. Very great group of people and I will be referring any and everyone looking for a vehicle to come here. You won't be disappointed. The entire staff is absolutely amazing and so kind. I was greeted by everyone that walked past me and they made sure we were comfortable our entire time in the dealership. read more

Bought a 2012 Versa and the process was pleasant enough but service was a bit lacking. One oil change and later a transmission service went OK but slow. Seems their service facility is a bit small for the customer base, must wait several days to get in. Problem came with airbag related recall. Got letter in May called and said parts need to be ordered, no call received. Called in July and again in September same story and no call from them either time. A 2nd letter arrived in December saying I need to contact dealer, and once again I called to be told they would have to order parts and will contact me. At that point I call Nissan to report lack of action, they said I could take to any dealer so called Bates Nissan in Killeen who got the parts and called be back the next day to schedule. Car is now fixed. read more

Shawn was a gem! The process was easy and quick. Ask for him, he will help you every step of the way!

I took my car for service at Garlyn Shelton last week and am SO disappointed I'm having to write this review. I was hoping Gary the service manager would make time to call me back, but after 3 requests and 5 days, he has yet to acknowledge my concern- reaffirming the lack of priority for taking care of his customers in the service dept. I dropped of my 2021 Yukon Denali for an oil changed last week- prescheduled- and was told they were backed up, it would be several hours, and could I leave it and they would call when ready? Sure: no problem. I try to be flexible. So I leave my vehicle and get a ride home. The driver who took me home was SO nice, as have been the service reps who have helped me in the past. Fast forward a few hours- a torrential downpour rolls in that brings hail with it. I didn't worry bc my car is in a shop being worked on-- otherwise it would be in my garage. I get a call around 1:20pm (storm rolled in at 12:30) letting me know my car is ready. When I asked (jokingly bc I though NO WAY was the answer) "as long as you don't put my gorgeous spot free car out in that hail we are good and I'll head out that way as soon as it stops and I can get a ride." I'm then told it's out in the hail already!!! No apology. Just "we don't keep much room in the bay or garage so it was the only option." WHAT!? You are calling me NOW- in the middle of a hail storm- to say it's ready and it's already been put in the hail outdoors? I truly thought he was joking. Newsflash: he was not. My car was left in a hail storm while being dropped off for an oil change. When I arrived, I was clearly upset. The bay had 2 cars (can fit 8) and both were Cadillacs. So they were worthy of protecting from hail, but not my 2021 Denali. Interesting. Isn't every customer's car important? Then my service advisor, Charlie, slides me an invoice. "It's $90." No "I'm so sorry about the mishap with your car" or "here's a run down of what we did today" or "thank you for your Business." That was it. Smug. Rude. Unreal. I am so disappointed as I love funneling business through this locally owned dealership. Gary- the manager- wouldn't take my mtg on site at that moment, and has not called me back despite leaving multiple messages for him. Gary...I sure hope you and your team review your standard operating price idea for how to handle someone's vehicle when they trust you enough to leave it for a few hours to help your staff with their bottle neck. I am BEYOND disappointed in this experience. read more

Bought a new 2008 Nissan at Garylyn Shelton. I turned in a 2004 Dodge Ram Pickup, the Texas Edition with the hemi. Beautiful truck. It had 16,000 miles on it. The company got a GREAT DEAL. The people were nice but my only complaint was when the young salesman asked me how I did it. I said how did I do what? He said how did you turn the milage back? I told him I didn't turn the milage back. He then went to the manager, who then asked me the same question. I then told them I will go somewhere else to buy a vehicle. I Told them did any of you ever think I might have another vehicle? At that point it must of kicked in. Needless to say I bought an Altima. Liked the car for fuel milage. In reality, I should of most probably should of gone to another dealer. read more

Brought a certified used car have had it 2 months . Break have gone off , windows leak when it rains. Asked if anything is covered under the 100000 mile warranty was told no. Yet on my paper work said brakes were in good condition. Never will i buy one from them again they will lie to sale a car. Last one back windows only worked for two weeks before they went out. Should not have given them a second chance. read more

It was all good buying the car but getting it delivered to my home in Liberty, MO seemed to be a problem. They assured me it wouldn't be a problem getting it delivered by December 19th. I purchased the vehicle on December 7th. I knew my work would be finished and I would be home on the 19th. Here it is December 22nd and still no car. Trying to get tracking info was harder than pulling teeth. I didn't seem to be that important to them after the sale. read more

My second Nissan. Will ALWAYS shop this dealer! In and out in record time, no nonsense, knowledgeable yet friendly staff. Do NOT buy your Nissan anywhere else!! read more

My whole family buys from Kerry and Garlyn Shelton Nissan. We are always treated like family from service to sales.

I just would like everyone to know the people who work at the used Garlyn Shelton are the mot disrespectful people I've ever met. We've bought 5 cars YES FIVE CARS from them in the past years and this year they sold us a truck that has had problem after problem! And they won't help us!!!!! They also didn't pay off our other car that we had before so they took BOTH car payments out. Now we took the truck to a mechanic and the damn truck needs a new engine. I will NEVER send ANYONE here ever again. Horrible service. They lost their shit when Robby left! This place sucks!! ALSO it took like 3 weeks for them to do all the paperwork and everything DONT BUY FROM HERE!!!!!!!!!!!! read more

These folks make car buying a joy! Never thought I could say that about a car dealership or salesperson. I've bought two cars from them and sent several people their way, who have all come back praising the way they were treated. No pushy sales person, just people who care. Robbie Shadburn, the general sales manager, sets the tone for the sales staff. Also their service department is great. (What little I've had to use them!) Basically I'm only in there for oil changes but the few times I have had to have a repair, they are courteous, and knowledgeable. read more

So I never write reviews for anyone, just not the type, but let me tell you about Garland Shelton Nissan, this dealership is top notch, the service department is absolutely great. I been having a few issues with my vehicle and Brian from the service department has taken care of me 100%, he informs me of everything that's going on, takes time to make sure I understand and I am taken care of. He gets it, it's all about customer satisfaction, if I were to buy a new car again I would buy from this dealership again based solely on my interaction with Brian. Garland Shelton Nissan is lucky to have an employee like him, he represents the franchise and the Nissan company with impeccable service and dedication to customer satisfaction. I cannot say enough about him. He has earned my business as long as I'm able to drive, and will be purchasing my daughter's first car from Garland Shelton Nissan. A personal thank you to you Brian. read more