Andrew Neighbors was phenomenal to work with, went well above and beyond what I would have expected. Very rare to have someone work so hard to ensure everything was in place, thought through, and ultimately providing the right experience for me to buy. I 100% bought my truck because of Andrew and will continue to reach out to him in the future. read more

Scheduled an appointment for 1:30 because I work nights and they called multiple times stressing how my appointment is gonna take longer than the tech will be there blah blah. So we changed it to 10 am. I dropped it off at 10 am, and they called me at 10:46 saying it was done. Then proceeded to charge me 240$ when I paid thousands for their maintenance plan and my car ONLY has 20,000 miles on it. This place is a joke. Buy your car and get the work done somewhere else read more

They wanted to sell me a $10,000 transmission without performing any checks. Based on their "experience". Went and had the fluid changed and that's all it was. I feel sorry for anyone trusting their expertise. Don't make any rush decisions with them!! read more

Charlie, Thank you for being the kindest, most joyful, and respectful salesperson we've encountered during our two-week journey of searching for a vehicle after ours was stolen and totaled. You truly went above and beyond for our family, and we are so grateful. Never let anyone dim your light -- your positivity and professionalism made a difficult situation feel manageable. If it were up to us, you'd be Salesperson of the Year! From the very beginning -- inquiring online, our first phone call, your constant communication, helping us find the right vehicle, and financing -- every step was smooth and stress-free. The entire team at Gary Crosley Ford is exceptional, and we couldn't be more thankful. We will absolutely be referring everyone we know to you. With gratitude, The Nu'u Family read more

I hate to be "that guy," but I need to share my experience. I brought in two vehicles for "The Works" service and found greasy handprints on my white car and an oily film on the steering wheel. At McBee's Car Wash, I even noticed a fingerprint on the service sticker. This is the second time I've encountered these issues, and I received no response when I reached out to customer service last time. We've been loyal customers for over 10 years, but the quality of "The Works" has declined while prices have increased. read more

Gary Crossley Ford - Dirty interior after oil change - Auto Repair Near Me - Kansas City, Missouri

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I have never dealt with a dealership that is so honest and helpful! I had an opportunity to purchase a truck here recently, and they were not pushy when it came time to negotiate. They actually made it very fun and I got to know their team. When my sales person couldn't be there Another one jumped in and was very helpful and they just tag-teamed the opportunity and they both helped me so much! At the very end, there was a chance for them to keep some of my rebates, but the finance department found the rebates and threw them into the deal and this is after I had agreed upon a price And honestly, they found an extra $3000 in discounts and incentives that Ford was offering me and they dropped the price that I had already agreed to! I have never felt so confident buying a vehicle from anyone and these guys have my loyalty for the rest of my life! Honestly, I could not even imagine someone being able to do better these guys are amazing! Five star grade a royal treatment is what these guys can give! read more

Gary Crossley Ford - Me and my new Ford F150 Tremor - Auto Repair Near Me - Kansas City, Missouri

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Brought my Ford truck in for oil change and tire rotation. How does my truck come back with dirt all over the inside of the door? Somehow moved the seat and didn't put it back. Changed the screen display. I'll go anywhere else. read more

Very friendly. High value work and guarantee their work. Best place for cash repairs!

Choose them if you're good with not having a car for over 2 month, and love having to call weekly for half baked excuse. The staff are friendly but far from helpful. Picked up the car after they claimed it was done, it had a flat tire, a sticky goo on the dash and a new dent in the hood that they are taking NO responsibility. read more

I bought my car new here and went through the car wash, didn't upgrade the wash, and it left soap all over the top and sides of my car. Car wash use to actually rinse it off. Need to fix your programming so ita actually rinses the soap off. read more

The Quick Lane service department was exceptionally friendly, thorough and efficient when I recently had my car serviced ( oil change, rotate tires, fill fluids, etc). I was a walk in customer and they had me out there in approximately 45 min. I love having all of my service records being in one place and know that I can trust the people working on my vehicle. I highly recommend Gary Crossley Ford for all of your car needs! They are customer centered, providing a clean and safe environment for all customers. Thank you Quick Lane, Sincerely, Fran Foreman / Satisfied Customer read more

I worked with Scott, he really worked hard on a vehicle for me. He communicated great, and was focused on giving a great customer service experience in an unusual long distance deal read more

Bought a 2023 truck and extended warranty from them. I drove it all weekend and noticed a problem with the suspension so I made an appointment with them to have it looked at. I Received a call 3 days later from them saying they are canceling my appointment and refuse to work on it and to take somewhere else and use my warranty. I was like I just bought it from you and the warranty from your dealership, what do you mean you won't work on it. So I'm under the opinion that they knew it had issue but sold anyway and didn't want to pay to repair it or didn't want to deal with the warranty company that would probably low ball them. Don't buy at Gary Crosley!!! I will be posting on all sites and calling everyone ! read more

My husband took Ford Explorer in to replace motor in seat (over $600). Got it home and the emergency light won't go off and the sync for the phone won't work. Took it back in and explained that the work was done to replace the motor in the seat and now the 2 above problems. They wanted to charge $189 just to check it out. Explained that it was just in and now these problems and didn't feel like he should have to pay the $189. The guy argued with all kind of excuses and then finally told him to wait in the lounge that it could take a few hours. He went and sat in the lounge fuming and then decided that he just did not trust them to even want to remedy what he felt was caused by them when they installed the motor. So, he went and asked for my keys. They guy wanted to know why and he told him he did not trust them. He gave the keys to him and he left. read more

Don't take your vehicle here for any service or warranty work. They are not following safety rules for recalls. The service advisor was not helpful and kept putting everything off on Ford Customer Service. A simple claim and phone call to set up a rental for a recall job on a vehicle that has failed inspection couldn't be completed. Very frustrating and disappointing that they treat anyone this way, especially Ford employees. read more

My F350 was damaged by thieves attempting to steal it by removing the lock cylinder from the steering column. All they did was damage it so bad it had to be towed to the nearest Ford dealership, Crossley Ford near Liberty/Kansas City city limits. The truck was diagnosed needing a column as well as the lock cylinder for a $150 dianostic fee. They said it would take 5 days to get parts. It had taken 3 days to get the estimate. My insurance and I were pressing to get repairs completed. On the day it was to be fixed, when I inquired, I was told subsequent damage had been found. What good was their $150 diagnosis? Another 10 days have passed and still not fixed. Been nearly a month now. Crossley Ford comes up with different excuses for delays. They have me over a barrel and I can do nothing but wait. No customer should be treated this way. I'm usually their best propoganda agent. read more

Gary Crossley Ford - Auto Repair Near Me - Kansas City, Missouri

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I previously had a good review for Gary Crossley but after my last encounter it had to go. Our Explorer was having wheel bearing issues and I called to make an appointment on a Thursday. The employee asked if I could drop it off on Friday morning and so I did. By Friday late afternoon I had not heard anything so I called. I was told that both rear wheel bearings would need to be replaced and they asked if they could keep the vehicle until Sat. By Saturday mid morning I had not heard anything so called (There was ZERO communication from Ford). They ultimately said that they were not able to get the wheel bearings out of the Knuckle and that I would need to replace both knuckles. (After I called for a third time) The estimate for 2 wheel bearings was $1200.00. (Which is really high but I was willing to pay so I could get on with my life) After they said new knuckles were needed the estimate went up to $3800.00 before taxes...I told them to put it back together and I would be in to pick it up. So after paying $330.00 for Gary Crossley to diagnose and not be able to fix my vehicle I went home and ordered two wheel bearings from RockAuto.com. ($85.00 a piece). I went to loosen my lug nuts to prep the vehicle for when the parts arrived. To my surprise.... ALL TEN LUGNUTS WERE LOOSE. I was able to remove them with almost no effort. It was clear the techs were careless when it came time to put the vehicle back together. I was surprised although I guess I shouldn't have been. Once I took the brake system off both sides something else became clear. Ford only tried to remove the wheel bearing from one side. It was clear that the 4 bolts holding the hub in place were untouched on one side. Ford was right on one thing, the wheel bearings were seized into the knuckle. (Poor design, the wheel bearings and knuckle are different metals and prone to corrosion) We removed both knuckles and took them along with the stuck wheel bearings to an automotive machine shop in Liberty. The machinist was able to remove the wheel bearings using 10 tons of pressure from his press. The Knuckles were NOT DAMAGED. We put the new wheel bearings into the knuckle (With anti-seize for next time....) and put the entire thing back together. All together I spent about $800.00 (330.00 of that was to FORD so they could not fix my car). Instead of pressing out the bearings Ford thought it would be better to replace the whole knuckle (WHICH WAS EASIER FOR THEM AND PROVIDED WAY MORE PROFIT) instead of fixing what was wrong. There is no doubt in my mind that a big shop like Ford HAS a press available to them at any time....Obviously they don't care about the customer which is evident by this unnecessary repair recommendation. I was warned about this specific location when it came to service and I ignored it and for that I will never forgive myself. Don't let this be you!!!!! Oh and also...the first day when I dropped the car off the entire front desk of several people were eating Chik-Fil-A breakfast. I should have ran then as that is a pretty poor image for a "Reputable" shop to be eating in front of customers. read more

Gary Crossley Ford - undamaged knuckle with new wheel bearing - Auto Repair Near Me - Kansas City, Missouri

I purchased a used Ford Expedition Max almost 12 months ago from Gary Crossley. I bought it remotely due to the vehicle shortage and needing a larger vehicle for my growing family. I asked the salesman multiple times to confirm it had not been smoked in (I have 3 very young children). He confirmed multiple times the vehicle did not smell like smoke. This was a complete lie. The vehicle still smells heavily of smoke and I've done everything to try to fix it (detailing, ozone, coffee grounds, baking soda, leaving windows open for days at a time). The dealership was extremely unprofessional and was not willing to fix the issue. They agreed to reimburse me for a couple hundred dollars of cleaning supplies but I've spent so many hours and over $1,000 trying to get it fixed. Stay far away from this dealership! read more

I had a good experience buying a used car, until after I signed the papers. We noticed a crack in the windshield when we were ready to leave. The salesman said they would fix it or replace the windshield. I forgot my sunglasses in my trade-in and contacted our salesman 10 minutes after we left the dealership, he said he would grab them. I called back about 1 1/2 weeks after the purchase to check on the title, an appointment to fix the windshield and my sunglasses. The title wasn't ready, which was fine, but my salesman informed me that they wouldn't fix the windshield and he never grabbed my sunglasses, so he couldn't help me out. I left a bad review on the survey I received. It was for the service department and not sales, so I left it anyways. The SERVICE DRIVE MANAGER contacted me because this affected his department and said he would do whatever it took to make me happy. His only request was that I give them all 5's on the follow-up survey. He said that he would help me out on fixing the windshield and he would also cover replacing my sunglasses. I thought that was great, so I filled out the follow-up survey. Obviously, I should have waited to fill out the follow-up survey, since the SERVICE DRIVE MANAGER will now not return my calls. Lesson learned, always get things in writing, since you can't trust anything you were verbally told!!! read more

Very disappointed. I received a l teeter in the mail regarding an extended warranty and recall for my car. Scheduled an appointment online and when I Input information it populated the recall information. Show up to my appointment this morning and was first told they weren't doing any of those repairs. Upon questioning she asked for a manager who then told me that they couldn't do the repair because my engine light wasn't on, even though the letter stated "exhibiting symptoms" which my car was. The service manager was rude and not helpful. I left without service. read more

Scheduled my car for oil change, tire rotation, tire balance, vehicle inspection and diagnostic for power steering noise on a Friday at 10:00 AM. Jordan (service intake desk) asked how long I was able to wait or leave my car. I told him I could leave it all day Friday and Saturday and would pick it up Sunday. Jordan said he would contact me once he knew what the power steering problem was and we would go from there if any further services were required other that what was originally scheduled. After five hours we decided to call since we had not heard anything from Jordan. Jordan said he was "still chasing down the power steering issue". Saturday at 2:30 PM MY husband called STILL HAVING NOT HEAR WORD from the service department. To our utter shock not only was my car not finished but NONE OF THE WORK had been accomplished in the two days they had my car. The technician that was (according to the person we talked to on Saturday) was not even in the shop until Monday.. wonder if management will be discussed with with their staff enough to call us. read more

I brought my car in for two different recalls. Just like anywhere else it is hard to trust any shops. Once I received my car of course there were four new issues that needed "immediate attention" When I asked for further information they stated you would need to bring your car in to be worked on to gather further information. A recall that was free of course needed to turn into a $1,500 bill for further work needed. read more

Quick service oil change and tire rotation. Checked in at 630am checked out 720am. I have a check engine light on but was told that they could not even tell me what the light was on for, told to go to the other side to have It looked at. But because it was a Saturday I can not event get it checked. Would have been nice to have been able to make an appointment right then and there. Very clean, well stocked with water and snacks. Staff greet everyone who came in the door quickly. read more

I bought my third vehicle from Lisa Garcia, the best person I have bought a car from. There was no hassle she took her time and listened to what I wanted then found me the perfect car. The rest of the staff didn't try to pressure me to buy stuff I didn't want. I would give them five stars but the service department is the worst I have ever been too. I won't ever take my vehicle back to them. read more

I was never greeted or smiled at when I went into this location, just starred at crazy as if I had crap on my face & LITERALLY like what is this black man doing here like it was 1921 instead of 2021 !!!!! I test drove a fusion then I decided I didn't want it and they called me approximately 30 times for a month begging me to purchase it after I specifically said I had already purchased a vehicle & I wasn't looking anymore. I take my vehicle to receive service my interior was VERY CLEAN you could eat off the floor, I just had it detailed a day prior and someone at the dealership with very dirty shoes had mud and dirt EVERYWHERE in multiple places on the the plastic pillars and carpet floor mats on passenger and driver side I was confused as if they didn't see this when they constantly entered/exited why not clean it before I pick my vehicle up, my A/C was blowing cold when I dropped it off and on HOT STEAMING HELL when I picked it up. not to mention as I backed out parking space to leave lot (no vehicles are coming) an employee in a f150 comes FLYING around the corner & gets an unnecessary attitude & throw his hands in the air & honks his horn at me as if I cut him off. Besides the rude ignorant disrespectful attitudes one woman there was very helpful kind and pleasant I can't remember her name. I like Rob Sight ford in Martin City off state line better. I doubt I return to this dealership for anything. read more

Fast service done at a reasonable price by friendly people. Top notch service by knowledgeable people.

This was a very easy transaction with some good folks that understandably are in a business but still did what they could to ensure I got a great vehicle at a great price. They went above and beyond in not only getting a vehicle, but getting some extra winter tires and added equipment for my next move. All done extremely quickly and courteously! Clark, Sam, Dashay and Nick, all tremendous folks! Thanks a ton folks! read more

Gary Crossley Ford sold me a used truck $70k, without disclosing that fact that the previous owner was a smoker. They covered it up (temporarily) during detailing using a bath bomb only to have the smoke smell be revealed after 1 week. My only request was for the dealer to send me a new air filter, they refused and offered no solution simply replying "we sell cars as is". I would not recommend buying a car with this dealer, all I asked for was honestly during the buying process. Ultimately they wouldn't even cough up the few dollars for an air filter. read more

Jason Buchanan was great! I had limited time with my schedule but he got it done. What a great surprise for my sixteen year old. The big red bow he found to put on her escape will probably be one of my favorite parenting memories. Thank you!! read more

Gary Crossley Ford - Auto Repair Near Me - Kansas City, Missouri

Gary Crossley Ford are always willing to help you and very prompt when I take my car in to Quick Lane. Always seem to be sure that we are taken car of as soon as possible. Very polite and friendly. read more

Avoid this place at all cost! We took our 2013 Ford Focus there when it would not shift into any gear. By the way do not even think about buying a 2012-2016 Ford Focus, they are complete junk and Ford will not stand behind their product. After we dropped the car off we got a call from Service Writer/Scammer Mark. He said the car would need a new battery before they could diagnose the problem and they would gladly put one in for $173. Seeing no other option we agreed to have the battery out in. Service Writer/Scammer Mark called back later and said the car needed new clutches, a transmission control module and the transmission was missing a gear and would need to be replaced. He said he looked up the date of manufacture for the car and said since they were notorious for these issues Ford was going to cover the cost of the entire repair. A month later we hear back from Scammer Mark, he said the clutches and transmission control module were replaced and the car needed a transmission but Ford would not cover the cost of the transmission. He said the transmission could be replaced for $5,800 which is about what the car is worth. Scammer Mark being the nice guy that he is put us in touch with a Gary Crossley Salesperson who gave us a generous offer of $200 for a trade in. Despite the sweet offer we declined and Scammer Mark was sure to remind us that we still owed $173 for the new battery in a now useless car. Also since the transmissions in the Focus are such junk nobody but Ford will dare work on them. Obviously this problem isn't entirely the fault of Gary Crossley but being told the cost of the transmission would be covered by Ford then a month later telling us we would have to pay $5,800 is very shady. read more

My experience was with the service department and it was completely unacceptable. I made an appointment online to get an oil change and to get a recall repair done. I said I would be waiting. The appointment was accepted and I received a reminder for it. When I got there, I had to figure out where to go, without adequate signage. I pulled into the service area - nobody came out to welcome or even acknowledge me. When I got to the service counter, I waited a good long time while BOTH attendants talked only to the one person ahead of me. When they finally both paid attention to me, they both told me that the wait for my recall repair would be at least a day and a half. Really? They didn't call me or even put a note on their reminder of my appointment to tell me to bring a sleeping bag if I wanted to wait? To make matters worse, they couldn't do my oil change until an hour and 45 minutes after my appointment. They hadn't called to communicate this, either. Instead, they encouraged me to go to another building without adequate signage to get my oil change. They, too, told me it would be an hour and a half. I left, found a Jiffy Lube and got in and out promptly, without having made an appointment. Amusingly, they had a text service contact my cell phone to see if I had any questions. I asked about their service issues, and they never responded. Epic failure of customer service! read more

Went to the dealership after seeing a truck listed on their website that they supposedly had on the lot. When I got their no one wanted to help me. Receptionist ignored me always looking the other way or being on the phone. I had to ask a salesman walking by me if he worked their he replied yes but still seemed that I was a bother. I asked him about the vehicle on their website and he replied no they do not have it on site and said I don't know why they do list it on their site because they won't have it for 2 to 4 weeks and even if they do get some that they have a waiting list. Waste of my time. I will not be back. I will buy at a dealership that wants to service their customers read more

We've given them YEARS of business. We've bought 2 Escapes, 1 Taurus and a Focus here, ALL were brand new. In fact, our first purchase with them, we drove up here from Texas to buy it. My family works for Ford Motor Company. We've always been a Ford family, and Gary Crossley has historically been our dealership. We've been faithful customers. That relationship ended today, September 14th 2017. There is a well known issue with the 2012-2016 Ford Focus transmissions. The service department knows it, the sales department knows it (admitted) too. After having the Focus in the service department for 5 days, it was released back to us with nothing fixed. We were told the transmission was working as intended. This occurred on 9-13-17. I left quite upset. I was put in touch with a guy named "Alex" who told me he'd like me to come back up to the dealership the next morning. We discussed our options and considered trading the Focus for another Escape. He assured me I'd be taken care of. We sat there, in the show room for a collective 6 hours, while our "salesman" "Jason" sold another vehicle to another couple (completed the entire process)! IT WAS CLEAR WE WERE NOT A PRIORITY AT ALL. When we asked for the keys to the Focus so we could just leave, we were told that "they're bringing the numbers out to you now." 10 minutes later, the "salesman" returns with paperwork (the numbers) that had been "worked up" for us.. FOR THE WRONG VEHICLE! For years, we've been warned about this dealership. We've been told to go to Dick Smith, Chuck Anderson, or Thoroughbred. We stayed loyal to Crossley anyway. Today, that ended. I will never go back to this dealership again. Go to another Ford dealership (ANY OTHER) for your FORD needs. Don't be foolish like we were. Don't continue to give them your loyalty, because I ASSURE you, it isn't reciprocal. They've lost not only my business but everyone in our family. Next Stop: Better Business Bureau read more

When you schedule and appointment for your vehicle to be looked at you expect it to be looked at at least that day. Two days later when it still has not been looked it is crap. This is the worst service I have ever received at a ford dealership. Service technician can't tell you anything about the vehicle. 2 weeks prior I had my oil changed in the vehicle and they got oil on the inside of the vehicle. How about the vehicle getting stolen off the lot because they can't get to it so it sits there over the holiday weekend. They don't have a care in the world. Never going back to here. read more

Showed up for my 9am appointment to get an oil change. Left at 10:30am without any service done because they told me there was 2-3 cars still in-front of me. Why is it called quick lane and why set an appointment if its 2 hrs later? read more

If I could give them zero stars without it looking like I forgot to rate them I would do so. This is the worst dealer in greater Kansas City. Avoid them at all costs. They are rude, pushy and will make your car purchase experience a nightmare. I made both the general manager and the owner aware of the poor customer service at Gary Crossley Ford. They both ignored me. The sales management at the dealership does not know what they are doing, and they do not communicate with each other. They end up punishing the customer because they are not intelligent enough to act as a team and deliver a customer experience that makes someone want to return. I have heard they have "gotten fat" at Crossley with the volume of Ford employee purchases from the Claycomo Plant. That should NOT translate into "crap on everybody else" who walks in the door. This Ford dealership is an extreme example of the "you walked into our doors so you are obligated to negotiate with us." They are pushy and the salespeople are required to have a sales manager come over and pressure you until you feel their slime on your clothes. WORST of all is the paperwork and finance discussion. Car dealers make money in a bazillion ways. One of those ways is on extended warranties (with huge margins for the dealers). I spent over two hours completing paperwork and then had endure Jeff Suderman. Jeff is the rudest manager I have ever encountered in any industry. EVER. He told me he had enough of me and wanted me to leave. I just bought my car a son and helped my cousin buy a car. This was all just weeks after buying from Crossley. If they had been kind they would have had three car sales. They ended up selling me a car (granted it is a quality used car at a great price), but it was the WORST car buying experience I have ever had and I encourage anyone to buy from any other Ford dealer other than Gary Crossley in Liberty. read more

Second time buying a vehicle from here and it was just as great as the first time.

I had a great experience at Gary Crossley Ford! I looked at a couple of cars a couple of months ago and decided I wasn't ready to buy yet and dropped off of the map. I saw a newly listed vehicle that I just loved so I inquired about it and Danny and Sam got back to me right away! No one was upset that I had decided not to move forward last time, and I had a wonderful experience moving forward and purchasing the perfect vehicle. Danny and Sam were invaluable resources, and always patient and kind, even though they had to work so hard for the sale. When I moved over to the financial guy (forgive me I don't remember your name-nearest office to the doors) he was wonderful and worked with me for a long time to find the perfect warranty for my car and even had my car certified-pre owned while I sat there to lower my rates. Thank you guys! I will be recommending you! As a young woman buying a car alone I never felt pressured and I was always respected. The standard that car buying should be! read more

Regular oil change, was happy with all the Precautions in place to keep customers safe. Service was quick and easy.