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    Gator Powersports & Marine

    3.2 (9 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Gator Powersports & Marine

    Boat dealers

    Boat repair

    Motorsport vehicle dealers

    Gator Powersports & Marine Photos

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    7 years ago

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    7 years ago

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    7 years ago

    This is a very unprofessional business. I would never refer them to anyone. Pour service and a huge waste of time.

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    Gulf Shores Power Sports & Marine - Boat after 5 1/2 weeks at GSPS service department

    Gulf Shores Power Sports & Marine

    (46 reviews)

    Our experience with Gulf Shores Power Sports has involved an ongoing pattern of poor communication,…read moreexcessive delays and inconsistent information across several warranty matters. There has been significant employee turnover, making it difficult to know who is responsible for an issue or whether prior commitments will be honored. Phone calls and emails frequently go unanswered, promised follow-up does not occur, and the information we receive often changes depending on which employee we reach. On more than one warranty repair, we were told that our boat was "next in line," only to later learn that it was not or that another customer had been placed ahead of us. We have also experienced excessive waits for warranty work without dependable updates or clear explanations. The most recent issue involves the warranty replacement of a rusted and unstable trailer. In February, we were told we were next in line. In June, we were again told we were next in line. As of August, we still have no reliable information about when the replacement trailer will be delivered. Because the existing trailer is rusted and unstable, we have been unable to safely use our boat. Instead, we have continued to receive unclear and changing information about the replacement process, payment arrangements and whether our boat and new trailer will be released promptly after the transfer. The greatest problem has not been one isolated mistake. It has been the repeated lack of follow-through, accountability and reliable communication. Based on our experience, customers should document every conversation, obtain all warranty promises and timelines in writing, confirm that extended warranties have actually been registered, and carefully review all terms before leaving a boat or other property with this dealership.

    The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

    Gator Powersports & Marine - boatdealers - Updated September 2026

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