Service department is terrible they all work so hard to sell you the machine but then they don't…read morestand by it. And they don't know how to do anything without messing it up worse

Warning Just purchased hammerhead go cart from…read moreMotohouse Picayune. Did not get to ride for 10 minutes when throttle locked up in full speed without foot on gas. Thank God didn't have grand baby riding with me. Within a day called Motohouse an they want to service brand new unit for almost $3000 ??? Not feeling safe an do not think this should be handled this way. Had to load up the unit and bring back and now they gonna fix and can't say how long or when we will get it back. Asked about our options and there are none so out all money with a broken unit after 10 minutes. Customer Service is a thing of the past an I would not recommend you go spend any money at Motohouse. I feel robbed of my $3000 for something we didn't get to enjoy, instead scared to ride. They will not give us the time of day within 24 hours. Would love to know what everyone thinks of this??

The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

1 Star - $85K Mistake…read more Bought a brand-new Yamaha boat from GSPS Marine -- it's been a nightmare. Before we even used it, the $1,000 Yamaha cover (sold by them) pulled a layer off one of the back seat cushions. Reported it immediately -- no response. Over a year later, still no resolution. First 3 trips: Engine overheated every time. Stranded twice. Towed twice. Each time, GSPS blamed us instead of diagnosing the issue -- until the third visit, when they finally found a kinked water line. So much for "user error." Throttles pull back on their own, making the boat hard to drive. Reported multiple times -- still not fixed. Service communication is awful. Boat was in their shop more than ours the first summer. We've owned it for 18 months and have less than 20 hours on the engines. Still waiting to hear back on multiple warranty claims. . . which we will be waiting forever because they didn't submit any to Yamaha (we called Yamaha and they confirmed zero claims have been submitted on our behalf). GSPS's service department is incompetent and has the worst customer service we have ever experienced. We would NEVER buy a boat from them again sadly.

Their shop doesn't have anyone capable of installing tires on motorcycle rims. Counter person…read moredidn't say whether they are even attempting to find someone to do this work. What kind of major brand dealership runs a shop like this?

Lauren Lauren Lauren! She was AMAZING. The bike I was looking for was nowhere to be found. She…read moreworked with me for weeks, if not months to get this bike to me. She was absolutely amazing. She didn't cold call me, or at any point make it seem like "sales person" harassment that I've experience at other dealers. I finally got my bike and it is great. Go to Lauren for all of your Motorsport needs!

I have bought two gravely zero turns from them over the past 6 years. They have both been great…read more I've had a few minor problems. I live over an hour away from them. I have called them and they have told me to bring it and they would repair it while I wait if it ended up not being too serious.. They great part is both times I've literally drove up there with the mower and it was repaired in less than 30 minutes... excellent service after the sale...

I called at least five separate times about boats they advertised for sale. Every time, the boat…read morewas "no longer available,". It feels like a classic bait-and-switch. If you're looking for an honest, straightforward buying experience, I'd recommend shopping elsewhere.