I paid approximately $4,000 for front-end repairs. On the first interstate drive after pickup, the…read morevehicle made a loud abnormal noise and the front bumper and headlight area began separating at highway speed. I had to pull over multiple times and drive with hazard lights to reach a safe location.
Loose underbody components and inner fender liner pieces were later found detached. These issues were not present at drop-off and occurred immediately following release from the shop.
When I raised concerns, responsibility was denied, I was told no parts had been removed despite the repair invoice documenting extensive front-end disassembly, and I was refused access to speak with the technician. The vehicle was ultimately deemed unsafe to drive.
Based on my experience, I cannot recommend this shop.b
UPDATE
On the day the incident occurred, Graham Auto Service requested that the vehicle be taken to Purcell's, a third party, which directly contradicts the claim that third-party involvement invalidated responsibility.
Graham Auto Service was aware the vehicle was temporarily at Bebo's only to secure the bumper so it could be transported safely. No repairs, removals, or alterations were performed by any third party. The vehicle was towed, not driven for repair.
The vehicle was picked up on December 30, 2025, driven less than one mile, then parked and not driven for several weeks. The first highway drive immediately resulted in abnormal noise and front-end separation.
Loose underbody components were found inside the back seat at pickup. These components were not present prior to drop-off and are inconsistent with an oil change. The repair invoice documents extensive front-end disassembly, making the claim that "nothing was removed" factually inaccurate.
Initial acknowledgment included an offer to pay for correction at another shop. Later denials directly contradict those statements, the invoice, photographs, and documented communications. All evidence has been preserved and submitted to consumer protection agencies.
Update
The business continues to attribute this to an "oil change" and claims no parts were removed. However, when formally asked to explain how extensive front-end work (including headlight assemblies and control modules) was performed without removing underbody, bumper, or inner fender components, no explanation was provided and communication stopped.
Additionally, when the vehicle owner requested to speak directly with the technician who performed the work, that request was refused.
The vehicle had not been driven for weeks after pickup, and the first highway drive resulted in immediate front-end separation. Loose underbody components were later found inside the vehicle. All documentation, invoices, photographs, and communications have been preserved.
