Mr. Caviness provides person to person, traditional customer service. I've trusted him since 1985.read more

I have carried this insurance on my house for 20 years, only filed 1 claim for a break-in, which…read morethey paid very little for, now after 26 years, my roof was damaged and they only want to pay less than the deductible, thus they will not pay anything to help repair it. Dropping this insurance as soon as possible, State Farm is a joke, only in it to get your money every year.

I have been with StateFarm for 54 years and never had a problem with the service. I have been with…read moreDavid Jennings for at least 20 years or longer and never had any problems. David and his staff has always been professional with the service that I needed.

Thank God I have State Farm. We had to file a claim recently and David took care of everything…read more Just pay the deductible. My step son filed a claim with All State OMG I'm drinking at this moment. Thank you State Farm

Alan Cox is the best agent we have had. He and his staff are always ready to answer any questions I…read morehave. When I got into a wreck, they made the process very easy and helped me through all the way. Can't beat the rates combined with the friendly customer service. If you hate long waits on the phone to talk to your insurance then you should definitely make the switch. Being able to have an agent that's kind and knowledgeable makes a world of difference.

Nope. This group is just not on top of it. They let my insurance cancel and go a month without…read moretelling me. What if we were in a wreck??? Unbelievable that they were as incompetent as they were. I love state farm but this group really needs to find other jobs. I'm going back to Carrie Welch state farm in west Austin.

Really good place if u need some good service and insurance..i never had any problems with this…read moreinsurance company and they are really nice and helpful when it comes to any assistance..

I called today early this afternoon on my lunch break and a nice young lady answered the phone. She…read morestated her name , Valery Villanueva and specifically addressed her store location which I found very pleasant , because most times you call businesses and inquire bout something and it isn't the right location that your liking for. The Remco I was looking for was that exact location , which Valery Villanueva stated 1310 south 31st , in Temple Tx. I mentioned to her what Insurance I was quoting about and the specific needs I wanted. She not only quickly, but accurately and with a purpose , gave me the honest and best price for what I was looking for. Most insurance places just sale u what they assume u want and need and then give u a quote and at the end , u end of paying more for a crappy insurance package. I must say , today's experience , was accurate , quick in need of service and she was more than pleasant , she made my day . Thank you Valery Villanueva for answering all the questions and concerns that I had and the patients u gave me, keep that positive attitude and keep up the great GUEST SERVICE , u made me feel like a GUEST , not a customer.. Go see her , at 1310 South 31st st in Temple ,TX 76504 ..

Been a customer for years and the office staff has always been friendly. Richard is always willing…read moreto answer questions and is always very helpful.

Nice office, triple my Geico rate for auto. Representative was very unsure about disqualifiers for…read morehospital income insurance. Explained to leave a voice mail saying either yes or no for eligibility, finally received a call 24 hours later. Overall I feel that if one extra question related to a medical condition a lot of Americans have was asked about my wife before going in a lot of time would have been saved. I saw a sign that they provide gifts for yelp reviews but I'm not sure how I can even get that given I'm not a customer nor will I ever be.

Very friendly, welcoming, and professional customer service. Helpful. Treated with kindness. I made…read moremy biggest mistake to choose an agent who does it for the money, micheal pressley is rude, racist, and does not care for customers. I requested to have christina Pellegrino for my agent. I would of loved for this farmers office to be my main go to and agent! Your Christina and jenny is very helpful. Wish you ladies the best and I would recommend y'all if anyone was to ask for a new farmers policy.

This young agency was a tremendous help to my husband and I when we were shopping for new…read moreinsurance. Ms Pelligrino is knowledgeable and friendly. The office staff is friendly and helpful. I highly recommend this agency.

The folks at ExtraCo are both friendly and professional. The additional services that they offer…read morehave also allowed me to provide more payment options for my customers. Stephen

I will never bank with extraco again! They are only about the money and not about the customers at…read moreall! They Screwed up and didn't even own the mistake and now i'm out of money due to Extraco taking out fees. I have banked with Extraco for years. I had all of my direct deposits from my job going to them. I had lost my job and at the beginning of the year and had to change my acct to an acct that would charge me maintenance fees. With that there were only a set amount of transactions I could do before I would be charged fees. Well once I started working again I went into the Harker Heights Extraco branch to get forms to set up my direct deposit with my new job and to change my acct back to bonus banking. The woman that assisted me stated that she will take care of everything I needed done. I stood there as she typed and then she gave me my voided check and told me I was all taken care of.I walked out under the false pretenses that my acct was changed. I set my direct deposit and started trying to pay my bills. One of my family members was set to have surgery today and I'm in charge of paying the co-pay. I went to check my acct and saw that fee were taken out 4 times. When I called to talk to a banker about this she said that she would have to email the manager to look into it. I stressed to her my situation and the urgency of me needing my money back. Long story short I spoke to the Harker Heights manager and she displayed no compassion or understanding whats so ever. I was basically told sorry for you luck and I didn't receive my money back for the fees all because the banker that had helped me failed to have me sign a paper. My family member who is very bad shape is paying the price of all of this!! I never would've thought a bank could be so evil and heartless!! If I were anyone I wouldn't bank with them at all! It will be only a matter of time before this happens to you!

This State Farm office really lives up to its excellent reputation. John Farwell runs a team of…read morededicated professionals who do their absolute best to deliver exceptional customer service, no matter what. They've helped me with a few claims and went out of their way to be responsive and pulled out all the stops to get my car repaired right away. They are real, down to earth people who are easy and fun to talk to. No corporate robots here, just nice people looking out for me and your family. I'm grateful for all they've done to help whenever we've needed it. A truly great firm.

This business is my favorite insurance office ever. Having worked briefly in this industry, I know…read moreit can be stressful at times. The folks here always know the right things to say at the right times. If I ever move out of Texas, they would be one of the things I would miss. What an excellent bunch of talented insurance professionals.