We stopped here looking forward to trying the gelato after seeing how busy it was, but…read moreunfortunately the customer service completely overshadowed the experience.
I ordered amarena, but was served limone instead. When I returned to the counter with the untouched gelato to explain that I had received the wrong flavor, the woman helping us became loud and argumentative. Rather than simply correcting what appeared to be an obvious mistake, she insisted that I would have to pay again if I wanted the flavor I originally ordered.
Mistakes happen, and I would have completely understood if it had been handled politely. Instead, I was made to feel like I had done something wrong, even though I returned the entire untouched gelato.
With so many outstanding gelaterias in the area that value their customers, I can't recommend this one based on our experience. We won't be returning.