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    Gem Screens

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    6 years ago

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    Porch Life 365 Custom Enclosures

    Porch Life 365 Custom Enclosures

    (5 reviews)

    Don't bother with these people...they have had my 20 grand for 6 months and I have nothingread more

    Everything is great until it isn't. Unwise decision to engage this company. It should have been a…read morered flag when a prerequisite of ordering was a deposit of 50%. New to the area and after having perused other reviews, we complied. As they had determined the configuration, one window became problematic as opening/closing was nearly impossible. In resolving the situation, their response was disingenuous, initially claiming that we were out of warranty - less than one year following installation. After being reminded of the truth, they addressed the situation; however, not all options were presented, especially that would have possibly been more costly to them; they refused to correct. I have made multiple attempts through phone calls and emails to contact them to which there is no response. Offered as part of their service, easily accessed in their advertising, is a twice annually cleaning service, as these windows require special attention. In trying several times to schedule this service, they will not comply, either by ignoring my messages or claiming they have no availability. Instead, I was sent "do it yourself" information, literally impossible for us, as we are senior citizens and unable to carry out this tricky task. (The panels of the windows must be carefully removed, washed gently and replaced.) I have a number of unanswered emails and records of phone calls. The product they offer necessitates special attention. Their follow-up has been unacceptable with regard to satisfaction and maintenance. Presently, a very minor issue needs to be addressed as well as the cleaning of the windows (at a fair cost, of course). My last request for service was made on March 15, 2025, nearly two weeks ago. I have received no response. With all the dissatisfaction we have endured, admittedly, the men who installed were exemplary, professional, competent, exacting, and accommodating.

    Gem Screens - contractors - Updated September 2026

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