TERRIBLE customer service!! If you buy anything from them and are not satisfied then too bad for you. We had a very sweet older couple (in their 80s) to the store for a new bed and were taken advantage of by the sales people. They barely had time to try any mattresses out and were led along and purchased a bed totaling over $5,000. Then after the bed was ordered and came in over 3 weeks later, it was delivered. Then 2 days later, my friend went back to the store and spoke with the manager, Tara and let her know that the mattresses were hurting their backs and asked if they could exchange them. Tara was very rude and dismissive and told her that there were ABSOLUTELY NO EXCHANGES ALLOWED! Wow! Incredible that a customer service oriented business would not exchange 2 twin mattresses to help an elderly couple and expected them to just take it. Every other store I have ever purchased a mattress from allows at least a 30 day trial for a mattress. Horrible customer service. I have tried for 2 weeks to contact Tara, Caleb (store manager) and the owner (Kirk Barton) have left emails and multiple phone messages and have not ever received a call back. If you want good customer service DO NOT go to Generations Furniture, go anywhere else in Poplar Bluff that offers better exchange and customer service. Shame on them!!! read more
