We have used Classic Aire for almost nine years and have had service calls and twice-yearly checks…read moreover the years. A new HVAC system was installed in our home in late March this year and everything was done professionally and neatly with no messes left for us to clean up. The system worked great until the incredibly damp and cool spring when the AC was having real trouble dealing with the humidity in the house. But Faszold--and its mother ship, Classic Aire Care--kept sending out a couple of stellar technicians to check and adjust the system until they got it right. And this was warranty work--we did not pay for anything as they tweaked settings and made the system work in our home. Anthony and Steve are true problem solvers as they continued to address individual parts like the thermostat and fans and they finally got it all worked out so that the system is able to keep our house below 50% humidity. It was a frustrating time but the company has been responsive and supportive. Mike Faszold was also amazing and continually answered my calls and texts during both pre-sale and after install time. This company stands behind its installs and comes through on its promise of good customer service. Check around but believe what they tell you.

Called this morning and they were able to fit me in today for a service call. Their technician…read morediagnosed the problem as being a bad circuit breaker and not a furnace issue at all. I appreciated the honesty! He had to leave to get a new circuit breaker and came right back to replace it. I'm happy with the service - prompt and courteous - but I am not thrilled with the high cost. The service call was $89 and a new circuit breaker should cost only $20-$30. I was charged $331.50 total, which I've been told by neighbors is very, very high for such a simple fix...Oh well. At least my furnace turns on now.

We started smelling something funny and got a hold of someone on the phone at night. Gordon called…read moreback and verified that it was probably the furnace. Instructed us to turn off the motor and gas to both furnaces. Dave came out the next day, inspected and verified that the motor, capacitor and one other thing was shot. He went over all of our options with us. He also turned the gas back on the furnace that was NOT bad and lit the pilot for us so we could have heat downstairs. Mike and Joe came out the following day to install a new furnace. These guys are the best! We have had their maintenance service for years. They replaced our AC earlier this year. Wouldn't go anywhere else. Thanks guys!

When it comes to purchasing large appliances, it is critical to do your homework. Trust is number…read moreone! Recently, our air conditioner started struggling and we called another business to take a look. Big mistake! We spent a considerable amount of time listening to a sales pitch. Once we got the quote, we were shocked. Shady! I immediately called Automatic Climate Control. Gordon came to our house the next day, we openly discussed pricing and rebates, and within a couple of weeks our new air conditioner and furnace were both installed. (our system was still working... just 28 yrs old) Gosh, what a difference! We purchased our first furnace from Automatic Climate Comtrol years ago and were 100% satisfied. We have known the Baniaks for over 20 years and they are the most competent, genuine, honest people you could meet. I strongly recommend Automatic Climate Control!

During the hottest temps so far this year (multiple days of heat index of 100 degrees), I noticed…read moremy AC was running but my indoor temperature was not dropping. Called Energy Stars to come take a look at it (we had purchased the unit from them 5 years earlier), and they said 'because of the high temperatures and multiple people calling in with problems, it would take a couple of days before a technician could show up. Two days later, Eric from Energy Stars arrived to check out my outside AC condenser. As soon as he started to diagnose the problem outside, a rainstorm moved in and it rained the entire time he was outside working on my problem. He explained the issue was a faulty 'high pressure switch' in the condenser. Since he didn't have one in the truck, he 'temporarily fixed' the issue until they could order the switch and get someone back out to swap it out. Long story short, the temp in my house has gone from high 80's back down to mid 70's. Energy Stars called back later that afternoon to confirm they had ordered the switch and set up an appointment to return to install it. The part was covered under warranty (a 10-year warranty), though we will have to pay labor charges. Thanks to Eric who was knowledgeable, polite, and quick to fix the issue.

This company is outstanding from Jason manager to technician Jason, Brett and the many members of…read morethe team. The young lady who sets the schedule for clients is a professional and kind. This aspect of professionalism and kindness transcends throughout this company. This company installed my air conditioning system and made sure my heat was working. This company values their clients by providing follow up service on your heating and cooling equipment. Brett thanks for the helpful tips. I would put this company next to any heating and cooling company and Energy Stars will be at the very top, professionally and quality wise. I value what these outstanding individuals bring to me their customer. This company shows integrity, respect and honesty. This is how much they value by solid decisions and making you important. Thank you so much. I am very grateful to all of you and your kindness.

The owner only cares about new installs and google reviews. I had a new unit installed a few years…read moreback and have had continuous issues with it since. Denson did some warranty work which did not fix the problem. Owner stated multiple times over the course of the last 2 years that the unit would be replaced only to find out that that was being said to sweep the problem under the rug. I had to call a reliable Trane company in another town to get decent service. 100% would not recommend this company to someone looking for a trustworthy business to service their purchase.

Our old Heat Pump and Furnace was 21 years old when it needed to be replaced. Thank you to the…read moreentire Den Son crew for installing our new TRANE Heat Pump and Furnace. Rick Boren (owner of Den Son) was great at choosing the correct system that fit our needs. The installation team of four installers was led by Keith and was extremely experienced and worked well together. We had a new Thermostat installed by Logan and the entire system was again carefully tested. The new TRANE system is extremely quiet. Rick and the entire Den Son Team treated us well, Thanks again. Richard Osborn East Alton, Illinois

If I could give 10 stars I would. They are professional, quick and efficient! I needed the pull…read morevent cleaned. I called the sticker on the vent from 1985 and this company was still in business! I knew then, this would be a seamless experience. The guys came in cleaned the pull vent and even gave me some items that fell through the vents in case I needed them. It was worth it! I can breathe better with the pull vent cleaned!

the repair i had done went back to being a problem again about a week after the way-too-short 30…read moredays warranty time period had passed. when i called, i was told that they can't help me. they should be ashamed of themselves to tell someone that, after only a week of being out of the warranty. couldn't they at least have offered me some type of discount? yes, they easily could have, but didn't. greedy, inconsiderate, and unprofessional is how i would describe this company. do not do business with them!! if you do, you just might regret it, like i do.

Tyler did a fall furnace checkup. Two weeks later the humidifier fell off the furnace and broke…read more He tried to deny that he hadn't properly refstened it, but after my in-person visit to the company they agreed to install a new humidifier at no cost. For that reason, I had them do a spring checkup, Emma claimed the heat exchanger was cracked, the fly wheel needed cleaning, and the a/c compressor was "over amping." I had a different, highly reputable company check the furnace and a/c, and they found that none of this was true - neither the furnace nor the a/c had any problems. Also, Emma did not provide a written a written description of her service and recommendations, and they have not provided the promised receipt for the payment of the second inspection. They are either incompetent or dishonest, very possibly both.

I have a 2 yr old HVAC system purchased from Swiss Air. Recently my furnace was not heating…read moreproperly and a severe winter storm was days away. Tyler came out and found no issue with furnace. 2 days later Bill came out and after 3 hours found that the thermostat wasn't communicating fully with furnace. Still no repairs made. Bill returned a day later and moved thermostat to lower level next to furnace in so it worked thru winter storm and gave me a bid of $400 to move thermostat back to original location in family room. After reviewing the path of the wires through the garage, up into a closet, and finally in through the wall, I decided their were too many possible points of failure and decided to leave thermostat in lower level but needed it moved over a foot so as not to impede doors covering HVAC area. Bill said the cost will be the same per company regs and wouldn't re-bid the job even though it was significantly less time and labor than the previous bid. He also needed to reconnect the A/C so I guess I'll find out this summer if that was done properly. I cancelled on the spot and will hire another HVAC company in the future to move the thermostat 12 inches to the left so I can close the closet door and test the A/C. I'm extremely unhappy.

Woke up this morning to a sheen of water across my basement floor. Sump pump failure!…read more Ran a list of local plumbers and found highly rated Embrich. Can't say enough about what a great experience I had with them. Professional, courteous, knowledgeable, empathetic and follow thru- they checked all the boxes and I am so appreciative that I found them. Woman I spoke to on the phone initially thought she could have someone out first thing tomorrow morning, but she must have sensed my panic haha and told me "they got me" and promised to find a way to get a truck out today. They followed thru-Cody and Jack arrived a couple hours later, diagnosed issue, presented three different solves at various price points and offered guidance on plus/ minus of each. We selected an option, and they installed by mid-afternoon, and taking the time to walk me thru the fix, how the new equipment works and what to watch for if future issues occur. Well done Embrich!

Embrich did everything right, except unfortunately one very big thing that knocked them down 2…read morestars. They were on time, professional, courteous, and produced high quality work. The thing they did not do well for us is called price gouging. We absolutely could not believe the price tag for what was done! We had 2 kitchen faucets replaced that WE supplied. The job took less than 2 hours, and we were charged $946. In other words, $500 per hour for labor. Seriously? Does Embrich charge everyone $500/hr.? Extremely disappointed in this and made me question their claim to "integrity". If you are considering using them, beware of outrageous price tags!

(I'd give them 100 stars if I could!)…read more We met Jason earlier this year while purchasing a home that needed a total rehab. We were ready for him to replace the entire HVAC system right away, but because of his experience with rehab homes, he advise us to wait until all the dust settled first -- a very smart suggestion. Here's where you really see how much he cares about his customers: Jason told us about upcoming changes in the HVAC industry that would make new units more expensive. He suggested we buy the unit early to lock in the lower price, and he even offered to store it for us until we were ready for installation. Six months later, when we were finally ready, we coordinated everything with Laura, and the timing couldn't have been better. Jason and Cory also handled our whole-house vent cleaning -- and thank goodness we took his advice to do that before installing the new system. His team showed up right on schedule, worked efficiently, and did everything as professionally as possible. The entire experience was smooth from start to finish. Highly recommend -- truly a 100-star service!

Bill Campbell- My Honest Accounting of My Experience My…read moreexperience with this company has become a credibility issue more than anything else. I was told I would receive a text when the technician was on the way -- that never happened. For them, that seems to be "no problem," but for me it meant I had no chance to be present, observe the work, or verify anything firsthand. From there, the story kept changing. I was first told the technician ran the furnace for 10 minutes, then later that he ran it for almost an hour, and now I'm being told it was 48 minutes but they round up. These explanations cannot all be true, and the constant shifting makes it hard to trust what actually happened. When I arrived shortly after the technician left, the furnace was running with no heat, the same intermittent failure pattern I've been dealing with all week. Nothing was diagnosed, nothing was resolved, and the system was left in worse condition than before. When I spoke with the supervisor, I was offered a return visit -- but only if I paid another service fee and hourly rate. The suggestion was that "we can watch the furnace all day," but at my expense. Meanwhile, I was already charged for a full hour even though the technician was reportedly there for 48 minutes. If they're rounding up, it raises the question of whether I'm entitled to the remaining time I paid for. At this point, the pattern feels less like a repair‑focused service and more like a replace‑the-unit operation. When a company can't keep its story straight, doesn't follow through on basic communication, leaves the equipment still failing, and immediately pivots to more charges or the implication that replacement might be the next step, it's hard not to feel like the goal is selling a new furnace rather than fixing the one I have. This is simply my honest experience and how it comes across from my side.