Great selection with compatible prices. Employees very helpful. Go see them. You won't be…read moredisappointed

Nice people. Went to get an opinion on an item. They let me know what I had. No charge.read more

The most helpful staff around !! They helpd me shop on a budget and for a picky person . Thank…read morey'all, you're the best!!

This place seems to have an identity crisis, and I only went here because my preferred jewelry…read morestore sent me there while their jeweler was unexpectedly away. They seem to want to be a luxury store, but at least one of the Louis Vuitton bags they're hawking (yes, they're selling those) looked glaringly fake. Then they have these ridiculous patent shoes on offer. The majority of the actual jewelry displayed is lab created, though they do have some actual "real" stuff I think? Regardless, I was a bit hesitant to get my watch bands changed out here as I heard a lady in the back attacking a watch with what sounded like a hammer--to the point I actually asked her if she was hammering my watch. Nope, just another poor customer's whose watch back they couldn't re-secure. Totally bizarre. Then, they charged me to replace one band (which is odd; this something I have NEVER been charged for, as a free service like this usually leads to repeat shopping) and were rude about the other watch bands. (I mean, if I wanted to go to Walmart I wouldn't be at a jewelry store shopping for bands, would I?) I'm not sure where these other reviewers shopped and were "greeted warmly," but I felt like I was being icily glared at the entire time. Hard pass.

A family member bought on 21 November 2022 a watch as a Christmas gift from Grogan Jeweler by Lon…read morein Florence, Alabama. The watch was not on sale and it was not discounted. It was paid fully at the time of purchase. Because of another family member's untimely death, we decided to return the watch so we could use the money instead to help cover the cost of the funeral expenses. We tried to return the watch on 08 December 2022. Lon, the owner of Grogan Jewelers by Lon, refused to take it back. She said that we were 2 days late in returning the item. She said that they have a 14-day return policy. She added that it was clearly stated on the receipt that we have. We explained to her that we were not told at the time of purchase that there was a 14-day return policy. We also informed her that our purchase receipt does not say anything at all about her store return policy. She then said that it would be up to her salesperson who sold us the watch to make the decision if it could be returned. We called the salesperson while we were in the store. The salesperson refused our return request. We explained that we have been in Florida for the last 3 days arranging shipping of the body of the deceased back to Tennessee and we could show the person's death certificate if needed. The salesperson said she was sorry about the death but she could not take the watch back. She instead told me to sell it. At this point in time, I asked Lon if she would make an owner's decision to make an exception to accept our item back. We also said that we would be even willing to pay a restocking fee and the salesperson's commission as the money from returning the watch would greatly help in the funeral expenses of the deceased. I explained again that we were not told at the time of purchase about their return policy. We also said that their return policy was not stated at all in our receipt. Lon, the owner of Grogan Jeweler by Lon, refused. We left the Florence store with heavy hearts and could not believe what just happened. To the owner Lon, all that I can say is that we shall reap what we sow.

My husband and I went to pick out our wedding bands at Grogan Jewelers. I also was looking to get…read moremy grandmother's ring, which I was given as my engagement ring, resized and cleaned up. I was also told it needed to be fixed, as some of the prongs holding the diamond in were coming loose. I was told it could take anywhere from 1-4 weeks for the bands, and the ring, well, the jeweler will be back on Tuesday to give you a quote on a cost. To his credit, the jeweler was wonderful. I got my quote and was told it would probably be ready by Monday. Monday rolls around and it's not ready but that's okay. I understand delays happen, and it's not like I need the ring right this minute. I say thanks and on goes my day.. The next day I get a similar phonecall, but it's still fine, I get it. The third day past due, my husband gets a call that the rings are ready and they're ready for pick up. He asks if it's all three. "Three? Um, there's only two." No, there are two bands and an engagement ring. "No, I only see two bands here. I don't see any engagement rings here. Let me look for the order I'll call you back." So he looks. And he can't find it. Calls back. Some stern words are had regarding the fact that yes, we dropped of a ring for repairs and it should be there. Keep in mind, this is my grandmother's ring. She is deceased. I have no words for how upset I was during this whole exchange. Eventually they call back. They found it. The order should be complete "tomorrow" No phone call that next day. The following day I called back and was told yes, two rings are here for you. I swear, I think I blacked out for a second. Grogan, get your act together before you give someone a heart attack. To the jeweler's credit, the ring fits great and looks amazing. The rest of you all can go get some training in how to deliver customer service without taking years off people's lives.

I loved this shop, very clean. the man that met me at the front was very friendly and got 4 of my…read morewatch batteries replaced within 7-10 minutes despite their policy. Fitted them nicely to my wrist and informed me of replicas.

The service of "repair" was actually a complete fabrication of the truth. The tech told me that…read moresince the piece of jewelry I need repaired isn't "sterling silver," they were not going to attempt the repair. Unreal!

Great prices and people you can trust! I love their selection of engagement rings! I wouldn't go…read moreanywhere else.

From the owner: We Specialize in Fine Jewelry of all types. We have a Large…read moreselection of Hand Selected Engagement Rings and Bands in White, Rose and Yellow Gold with all different cuts and sizes of Diamonds. We have a state of the Art Repair shop with the most up to date tools including a Microscopic Laser Welder. We also do Personalized Engraving on Jewelry, Glass and Leather with our Computer Engraver.

I can't say enough good things about Brocks. Christina went above and beyond! My ring looks…read moreabsolutely beautiful and I am so excited to wear it again. Their customer service is top notch! Thanks Brock's!

Awesome service. They went above and beyond to fix my favorite ring and they were just as excited…read morefor me as I was. They really care about their customers. It's very evident

Osborne's came through again! Sister Deborah and I planned to honor Momma's death by visiting her…read moregrave and placing a wreath on it on her 1 year anniversary of leaving the Earth. We had a lot of details. Special prayers, a glass of Merlot (her favorite) and a toast to her and pouring some Merlot on her grave in her honor. (We both wore special pieces of jewelry and gave us as 10 year olds and teenagers through later on in life , some of which we made into more modern pieces).Then more prayere then enjoying a meal at one of our favorite restaurants that Momma loved, too, Fulin's, where sweet Miss Vivian works as a manager. Long story short. Getting home from this emotional and beautiful day I noticed the top of Momma's class ring was missing. It wasn't a traditional class ring with a stone it was more of a crest. I had had the ring for decades and only worn it a few times before damaging it. I was so sad. Enter Osborne's. They made her ring better than it was before and just delighted my heart! I can't thank you Osborne's adequately for being kind, professional and really loving their customers as we honor the lives of loved ones who have gone before us. Thank you so very much! Your creativity and skill is beyond compare and is gratefully appreciated. Consistently so! Thank you Osborne's!

Their kindness and service is 2nd no none! With respect, patience, and knowledge they will provide…read morethe perfect experience.

Little's Jewelers provided my engagement ring and our wedding bands…read more We ABSOLUTELY love the Little's team in Tupelo. They are beyond helpful and caring. When walking in, we told them what we envisioned for rings, and they were able to find exactly what we wanted. We HIGHLY recommend!

From the owner: Little's Jewelers specializes in fine bridal, high end watches, jewelry repair and excellent…read morecustomer service.

Just went and had a link removed from my watch . I was recommended to this store from Kay jewelers…read morebecause of my brand of timepiece . The remover my link and sized it correctly on about 10 minutes. I highly recommend this business.

Linus is a great honest guy ! Will talk to you about anything' he is just a comfortable guy to deal…read morewith he has bought countless ounces of my silver ! Love this little place