Sugar Cove Metal Works received payment in full for installation of two metal security gates on my…read moreproperty - but instead ABANDONED the job, leaving me a disaster and two inoperable (unsecured) security gates. The owner ignored my repeated pleas for him to finish the job and accused me of "harasssing" him! I have been forced to pay $800 to another welder to correct the sloppy work and damage Sugar Cove Metal Works has done; I paid Sugar Cove $1,750 for gates that are crooked and will not close, and I regret ever having accepted a call from this unethical, dishonest, and criminal business.

From the owner: Custom metal staircases, hand rails, fences and also repairs. I also specialize in repair of…read moreornamental items that are copper, bronze, aluminum and steel. I am available 24/7 for emergency repairs for businesses and home owners. Mobile repairs are available for trailers and other items.

My order did not ship when promised. When it arrived, it did not fit as it was supposed to. Matthew…read moreWalton's response was "We've never had any previous fitment problems", (like that really helped me with my issue). All he could offer for suggestions were "Send it back for a refund" or "Grind it yourself to make it fit". After paying someone local to weld it properly and grind on it substantially, it still didn't fit. I had to grind considerably more off myself to even get it to "sort of" fit. All of my emails and phone calls went unreturned / unanswered. Owner was completely unresponsive. I would discourage anyone from doing business with him.

I placed an order on Oct. 8, 2022, and am still waiting to receive it. I received an email stating…read moreit had been shipped, but Fed Ex shows they never picked up the package. It only shows as a label created. I have been emailing and calling them for the past three weeks and am still waiting to hear back. I call, and it goes to voicemail. Not sure what is going on, but this is not good customer service and is frustrating. Is anyone else having issues getting ahold of someone or receiving their orders? But please be aware. This has not been a good experience for me. If the company is no longer processing orders or if there is a delay, they should post it on their website or something. Three weeks without a reply is upsetting! I was looking forward to my order.