Had an amazing experience here with Jon Marcum as a sales person. Went in with a true car statement and they honored the price there in addition to exceeding the offer on the trade at another dealership. Definitely couldn't recommend this place more. read more

Had a check engine light for thousands of miles but last one was flashing for seriousness. Mike Delaney replaced one cylinder ignition coil but after an important test drive two more also died. My 253k ram truck has been perfect for last month and I appreciate Genthe and Mike like never before Previous dealer serviced truck many times before with mixed results. Thanks Mike read more

I bought a car from Ann Arbor Lafontaine in 2022. It was a 2010 Lexus ES350. I took it here to sell it. The used car guy says he did not want to buy it because of a dent in the roof. I was like, that is the way LaFontaine sold it to me. You live and learn. I heard the rumors. I won't be shopping at any LaFontaines in the future or recommending them. read more

Genthe Chrysler Dodge Jeep Ram Saline - Waiting area - Car Dealers Near Me - Saline, Michigan

Dropped our jeep off because it was doing some shaking on and off past a certain speed limit. Not every time we drove it at any speed limit. Was contacted twice asking for more information and if they could keep it over the weekend because they couldn't find the issue with the car. Called Tuesday for an updated and they stated they found this issue and wanted to charge 1,300 to fix but another company offered to fix the same issue for way less and it's a legitimate service. We went to pick the care up and it was in way worse shape than it was when we dropped it off. It's shaking at any speed limit and the shake is way different from what it was before. Called to see why and was told that the car was only looked at and not "physically touched" which is a lie because the car is shaking way worse and you can barely drive it when it was very drivable before dropping it off ... if you couldn't find the issue, don't make one!! Just send the car back read more

What an excellent buying experience. We were first contacted by Madison while we were shopping online for a Jeep. She was attentive, very responsive and just overall very easy to talk to. She put us in touch with Our salesman Will who promptly responded (on a Saturday), listened to what we wanted, answered all of our questions and within 2 hours we put down a deposit on a Jeep. We went back on Monday and Will had everything ready for us. Olivia worked with us to review warranty information, provided us with reasonable options to fit our needs and she was equally as impressive. The overall feeling in the showroom was friendly, clean and everyone was engaging. We loved the Jeep talk and the energy. Alicia was also very easy to talk to, answered questions and shared her love of Jeeps (and the snazzleberry) with us. I would highly recommend this dealership and do plan to go back. 10 Stars!!!! read more

Genthe Chrysler Dodge Jeep Ram Saline - Car Dealers Near Me - Saline, Michigan

Rick and the Team are awesome! They helped my daughter get her first Car (on her own) and helps me reel in a truck that rivals most of the luxury cars I have driven!!! Check them out!!! read more

Ridiculously bad customer service. The left hand doesn't know what the right is doing. I got a postcard saying I urgently needed to have work done for a safety recall on my minivan (driver airbag problem). I called and was given an appointment for the next day. The service department knew what vehicle I had, as I bought it at LaFontaine. I rearranged my schedule so that I could come to the appointment. When I got there, I was told they didn't have the part. The customer service person asked me whether I had called ahead to see if they had the parts. No apology. In what world is it MY responsibility to find out whether they have the parts for an appointment THEY made and solicited? I won't be back. read more

terrible company used to be good when it was lafontaine since bought over by tenths very poor customer service will not be returning

Save yourself the time and don't come here for maintenance. I purchased an oil change package when I got my Jeep (at another dealership) which allowed $50 per oil change, ie synthetic. It's even stated on said contract that synthetic oil should be used. Twice they've given me conventional, probably pocketing the $30 left over from the $50 allotment per oil change. I even spoke to the service manager who stated that they don't even have synthetic oil at their garage - umm excuse me, what? Then don't accept my vehicle if you don't have the correct oil. So anyway, I've made several calls to Jeep corporate concerning the matter & have finally come to a resolution. Avoid this dealership for service - they aren't honest. read more

LADIES DO NOT BUY FROM LAFONTAINE CHRYSLER DODGE JEEP RAM THEY WILL ATTEMPT TO TAKE ADVANTAGE OF YOU . I spoke with them yesterday when I seen they had the vehicle advertised on numerous sites including their own for $59,566. After speaking with them I then found out the vehicle was priced as if I were a dodge employee‍. Seemed a little dirty but got over it. We had a friend with a pin for the family and friends discount. So we gave them the code and was assured it was good and after negotiating a little more on the price we settled and agreed on $61,500. My appt. was set for today and I live 2.5 hours away. When I get there after denying all their crummy add on stuff they prepare my invoice and just before I sign I notice the price is $1700 more!!!! I confront them about it. Their response was... oh we forgot to tell you the friends and family didn't end up working on this model. Again had I just signed they would of got me. At this point I'm beyond disbelief. I've been there since 10:50 its now 1 and I go to lunch why they " Crunch numbers". When I get back they still hadn't got the payment to where it should of been. They attempted to cut the interest rate they had padded to make up the $1700 difference. While I'm sitting there the sales manager has a lady come by and grab the keys. A couple minutes later he says...well I'm sure you seen someone come take the keys. Someone else is interested in the car. I sat there another half hour while he crunched numbers and the car never moved‍. They came back and said the price is firm and they can't get me there thinking I would say ok and sign. This was a 9.5 hour day. It's not I couldn't afford the $1700 additional. It's the principal they deliberately tried to take ADVATAGE of me because I'm a WOMAN with sleazy tricks. Well this woman is a business owner here in Ohio You are total SCUM!! I will tell the world on every platform until they call and fix this. BEWARE LADIES!!! read more

LaFontaine of Saline was the worst experience ever. I was lied to, still don't have a plate or temporary one, i was berated over the phone telling the GM Kristopher Mackinnon, that I didn't get full disclosure and felt scammed and wanted a full return. What a disgrace to put someone of age through hours of waiting to mentally wear you out and then to be pressured, deceived and rushed out before you can realize you got taken to the cleaners! Make it right. @LaFontaineauto I WOULD NOT RECOMMEND THIS COMPANY. read more

I don't do reviews often, but since they sent me an email to review them here goes (I just go over my account with them); 2019 Jeep Wrangler Unlimited Sahara Problems ; electrical, still under warranty (Radio wouldn't work, DRL never turn off, Jeep never would go to sleep) Scheduling appt: Called when they first opened. Person was short with me on the phone to schedule as "they had customers to wait on" Drop off: Straight forward. Listened to concerns and problems. Informed them, "I don't want it back till it's fixed." After more then 24 hrs I reached out to them to get an update. Was told that the person handling my vehicle would have to call me back. Upon returning my call a couple hours later I was informed of the two main issues that needed addressed. One being I needed a new radio. However, they needed a specific number from the radio to order one and they couldn't do that without it being able to be turned on. However, it had to do with the XM radio ID number. Which I had in my account and had a picture of the screen from setting it up myself. Therefore, I forwarded this information to them. This concerned me, as why wouldn't they have reached out to me in the first place instead of the manufacturer? They had spent a day to find this number out, when I was able to give it to them in five minutes. They stated they would keep me informed about timing for the radio. They didn't. I reached out after 24hrs to get an update. Parts: It took six days for one part to come in and five days for the radio once ordered. Once they received the first part and installed, they called to ask if I wanted to come get the vehicle and then bring it back the next day to install the radio. As I thought this was a huge inconvenience for myself I declined. Also, I had previously stated, "I don't want it back till it's fixed." Day 7 of having the vehicle they installed the radio. Called and informed me it was done 45 minutes before they closed and I could come get it. I was unable to do so with such limited time. Told them I'd pick it up the next day. Day 8 Went and picked up. They did not review everything in great detail that was done. Just very brief and that it was good to go. Upon leaving I looked over the vehicle completely and it was in good condition. Tried the electrical items that were causing problems. They seemed to work. Radio turned on. While pulling out, the XM radio said "No signal, contact dealer". I assumed I needed to transfer my service. While driving I turned the GPS Nav on... "No signal" Upon getting home with the vehicle, I transferred service. Still no signal. Now, I'm mechanically inclined and know how to take the radio out. Did so. As soon as I pulled the radio, there was a plug in the back they had not connected to the radio. Plugged it in. Put everything back and turned on the vehicle. Everything worked. There is NO excuse for them to not install the radio right. To leave a plug undone is so disappointing on so many levels. If it would of been anyone but me, they would of had to take this vehicle back in. What an inconvenience. Finally, I had noticed a noise before taking the vehicle in that was in the front left suspension. I hadn't taken the time to check it out. However, I took a good look at my vehicle after the radio and found a nut had come off my sway bar connect and it was disconnected and you could clearly see an issue. It was very obvious when you just looked over the vehicle. I thought the dealers do this multi point inspection when the vehicle is there. As I was informed it's a visual inspection, you think the shop would of caught this and let me know. Another disappointment. (I repaired this on my own.) In summary, they fixed my issues I took it in for, even though I had to finish their work. The vehicle was not dirty (other than sitting outside a lot) or any damage. The dash was not damaged from them installing parts, etc. There is no paperwork proving that they actually did a visual inspection on the vehicle (like a check sheet). You draw your conclusions. read more

Terrible customer service. No callbacks or updates when we were buying a car. Communication is a real issue for this company. We went elsewhere. read more

I am located out of state and contacted them to purchase a vehicle. A man named Will was great. All went bad when there business manager/finance guy name Badron( not sure how to spell it) got involved. Will sent me over the work sheet and I right away noticed I was being charged sales tax. I should not of been charged sales tax as my trade in was worth more than the vehicle I was purchasing. In the state of Indiana I would receive a tax credit. They use a place called dealer doc to do there out of state paper work. Will had sent me the work sheets and I noticed that they did not have my trade value in the trade column and this was the issue. Badron told me that since I had negative equity in my trade I did not get a tax credit, which is wrong also. He got a bad attitude with me and told me he has done thousands of deals Bro. He didn't even want to sell me the vehicle because I was out of state, and he had someone else to buy it.then hung up on me. To collect sells tax again is illegal, he wasn't fully honoring my friends and family as he was charging more than the discount should of been. All around a shady experience and illegal one also. Discrimination against me for being out of state , tired to collect illegal sales tax that they would of kept. Avoid at all cost read more

Genthe Chrysler Dodge Jeep Ram Saline - Showing that they didn't put trade value in so they could charge me sales tax and pocket it. - Car Dealers Near Me - Saline, Michigan

I want to thank Finance Manager C.J. on a fabulous job helping me fix an issue I had with my recent vehicle transaction. I met with him spontaneously while bringing my vehicle in for service. I explained to him my situation with the credit company and made a phone call moments later and he then discussed with them the situation. This occurred on a Saturday and the department at the creditor he needed to speak to was closed that day and that he could call Monday. Monday morning within a couple of hours he reached out to me and explained to me what happened and immediately fixed the problem in less than one working day. I wanted to give a big shout out to Finance Manager C.J. for a terrific customer service experience. I'm not certain if a situation like this is even something that he deals with, but nonetheless C.J. was stellar. I also received my paperwork within 24 hours of his connecting with me that Monday. C.J. should be recognized and commended on a fabulous job. Thanks again C.J and to the LaFontaine Automotive Group in Saline Michigan. Will be a long time customer with the treatment like this. read more

I saw an ad for a loaded ram, that didn't quite fit what I was looking for. I requested more information out of curiosity and was contacted by a salesman. Very polite young man. When I talked to him about wanting to look at a 2015+ F150 I was told that they had a few to choose from. Well after making an appointment and driving 35 miles to get to the dealership, I walked inside and met with my salesman. He asked me to fill out a credit application before even showing me any vehicles they had to offer.. and guess what? THEY DIDNT HAVE A SINGLE TRUCK ON THEIR LOT TO LOOK AT OR TEST DRIVE!! Wow.. I will never be back and never recommend them to anyone. What a waste of time. Varsity Ford will have my business! read more

This is an awful place to get your vehicle serviced. They tried to charge me nearly 1000 dollars to get 4 hoses changed. My husband said the hoses didn't need to be changed and the service person agreed, but said they needed new hoses then they could figure out the issue. That was crazy to me because I they supposedly checked and should know for sure the issue. They said the pulled the bumper off and if the bumper was pulled off then you should know for sure. They told me to come back to look at the truck after I paid the service fee and it was fixed somewhere else. They said they may give me my 139 dollars back for the diagnostics. I said forget them. If you are going to give me my money back, then give me my money back. I should not have to bring my truck back for you to look at what someone else did. Do not patronize this place. They will rip you off!! read more

We drove out to LaFontaine in Saline after their main office called my husband explaining they had, in stock, three vehicles he was interested in. After driving an hour, we were informed that this location had zero of the vehicles he wanted, but their other locations did. We had a wonderful salesman who tried to do everything he could that day to help us out. He even offered to get a car driven from one of their other locations to here so we could check it. Great customer service at this location, far better than the one we visited in Fenton. read more

Excellent service. Took my truck in for a diagnose and they very clearly explained to me what the problem was, what caused it, and what options I had to repair. Also experienced a minor issue when picking up the vehicle, and they kindly made up for it and ensured I left a happy customer. Will return if I need and would definitely recommend! read more

The whole team especially Jason were amazing. They made our experience so easy and memorable. Will definitely come back and refer friends and family. Thank you, Rajashri read more

Really got a bit of a bait and switch on a number of details with our used minivan. Not only did the warranty NOT extend as long as the salesman told us (even though I specifically asked more than once). The much vaunted used vehicle inspection to give us a Chrysler Certified Pre-Owned vehicle didn't appear to amount to much; within four months, we were replacing the brake rotors. Clearly the salesmen at Lafontaine slapped some new pads on old and worn rotors, instead of properly vetting the rotors like they should have. Not likely to return read more

Best car buying experience ever. No pressure. Great saleman (Matt Bailey). Will definitely return for my next car!

I Just purchased a 2018 Jeep Compass and couldn't be happier! From my sales person (Miranda) to the finance and Management staff the experience was completely flawless. It was an overall great ecperience and have raved about it to friends and family!They took the time to go over all the features and aspect of the vehicle and even delivered it to me at work! Incredible service! read more

I'm only reviewing the service department so this doesn't apply to the other aspects of the dealership. I called to make an appointment for an oil change and the woman on the phone saw the recall for my 2010 Chevy Malibu on the computer and asked if I wanted to schedule the recall fix along with my oil change. I said yes. When I arrived, I was told they do not fix Chevy recalls at this location. I agreed to the oil change and told them I would not be staying to wait for it. They told me it would be about an hour. Two and a half hours went by and I never received a phone call that my car was ready. I returned to the dealership and my car had been ready. When I left the location, I realized that my oil life sensor had not been reset, my tire pressure had not been adjusted, and I did not receive the 27 point inspection that checks my fluids. read more

This past Friday I went into the dealership around noon. Looked at every truck on the outside and was never approached be a sales person. Went inside and looked at a demo truck. Salesman was sitting right next to it. Never said hi nor did he ever look up! I opened all four doors and shut the last one loudly. Nothing. I went over to him and introduced my self and asked him the price on two of the trucks. He seemed less than interested. Terrible customer service. I left and now I know why there are so many trucks on the lot. No family deal at this dealership unless you want to feel like a distant cousin! read more

I've leased three cars from here. I've always liked the 9.99 oil change and I'm sure other customers did too. They changed the price to 29.99 with tire rotation and break check which was a high jump but the tire rotation included was a little more palatable. Then now they removed the tire rotation and break check. Oil change is now 29.99. They grew from one location to 14 location and the LaFontaine family feels they can dismiss customers. Poor family must be financially hurting. NOT!!!!! The 4 reviews on here with 5 stars look really questionable. Did someone pass out a template? read more

Over the years I have leased 2 vehicle's and purchased a third form Lafontaine. I must say my experience with them has been nothing but enjoyable. Rick Naylor is a consummate professional, who has been a tremendous help to me even years after the purchase. If I still lived in state this is where I would buy a car, and Rick is who I would buy from. Rick knew he wasn't going to get a sale from me this time as I was looking used but he still answered all my questions and concerns about previous model's. For that I say thank you Rick! read more

When LaFontaine says they offer a family deal, they're not kidding. From the first phone call to Nick Zaborski to the actual purchase of my new Jeep Liberty, we were treated like family. Nick was extremely helpful and never pushy. Knowing it was hard for me to let go of my much-loved 12 year old car, Nick made sure to find a replacement that made me extremely happy, one that I'm sure I'll love for the next 12 years. I'm very grateful and would recommend Nick and LaFontaine Chrysler Dodge Jeep to anyone. read more

I bought car in September it has stopped on me 4 times. I have it serviced again, and again they are trying to screw me about repairs to vehicle. LaFontaine Dealerships are cons. They take advantage of people. The customer service has been very disrespectful, belittling and inconsiderate. They are by far the worst individuals have ever dealt with in business. They are two-bit hustlers. I have seen and heard of customers recieve excellent service but unfortunately they don't look like or share my African American Heritage. Do not buy a car from Lafontaine! I know many of my friends and fam have told me they will avoid buying from them but I want to reaffirm. Do not buy a vehicle from Lafontaine they are con men! read more

Recently purchased my 2012 Dodge Challenger from Nick Zaborski, he did a great job and really seemed to care that I got a car that I was happy with. He and Kevin the finance manager made the entire experience enjoyable and I would reccomend them to anyone looking to buy a new or used car. read more

I recently worked with Josh Cooley at LaFontaine in Saline to buy my first Jeep. It was a little hard for me to let go of my car of 10 years, but he was patient with me while I made the decision. He accommodated me when I came back a few times to look at it and take it for a test drive. During my decision making process, he was very responsive to any questions I had. In one week I met, fell in love with and bought my 2010 Jeep Liberty Limited and I couldn't be happier! Also, my husband used LaFontaine for an oil change and was pleased with the service. I would recommend working with Josh at LaFontaine in Saline to anyone looking for a certified pre-owned vehicle. read more

NOT AGAIN, I went in because I purchased my car from them. The check engine light was on, there was an oil leak on my engine and one of my tires was low. I asked the service man to give me a quote to fix a door ding. 1) check engine was a service notification 2) the oil leak the service man said they must have took a break during the installation of my engine and forgot to tighten the bolts? (why would you say this to a customer?) 3) my low tire- he checked the tires before he took the car and said they are all good. then he called me and said there was a nail near the side wall and I had to change ALL 4 TIRES?? I said "you mean to tell me Dodge design a car that when you get a nail in a tire you need to change all four tires?" Only the one needed to be changed. glad I wore me boots it was getting deep. because they needed my car for a few days I needed a rental, which was covered under my insurance by Dodge. They gave me a Ford! was this a sign? when checking out they were too busy to give me a receipt, they had to mail it to me. oh the quote to fix my door, he said the repair guy wasn't there (for 3-days) so he took a picture and would get right back to me..... to this day I never recieved a quote. read more

Sent an internet request for a vehicle availability, with no response for 4 days! Robo response finally came from the "Sales Manager", Jason, citing my conversations with "Lindsay", which I never had. I sent another inquiry directly to Jason asking for a response on the vehicle I had selected from their inventory, with no response. TERRIBLE first impressions and customer service. Too bad they don't apparently read or care about their online reviews. I will buy my Jeep elsewhere. read more

If you got all day and want to waste your entire day then take your vehicle here to get it fixed or just for a simple oil change. Made an appointment for an oil change took almost 2 hours. Will pay the $9.00 dollars more and go to the shop down the road. I tried to take it back to the place where I bought it, but that was a mistake. Last time buying a vehicle from this place! read more

After 15 years of buying and leasing cars with LaFontaine, we had the worst experience of our lives at LaFontaine Saline. I wouldn't walk away from this place, I'd run. Not only did these people not want to sell us a car, they treated us rudely, didn't return phone calls, weren't respectful of our time. Buyer beware, as other reviewers have stated. read more

I was dealing with a sales lady from one of there other locations a truck we were interested in had sold she sent me some ads of other ones. There was a blue one that caught my eye and I thought it might work for the family member I was helping locate this truck for. So I contacted her after talking to him made an appointment for the next day if the truck was still available to come see it. That morning I talked with her assistant cause she couldn't be in that day said yes Jim I'm going to go get the truck and have it all cleaned ready for you here for 2/230 when you get here ok great. So we get down there not sure who, who is had to go through a couple people to figure out what we were there for but it was no worries a young man came asked me if I'm Jim and Don now both of us are Disabled with cane hard time walking much standing I have no use of left side he tells us that this dealership would not realease the truck to them to bring it up to show it to us it's a new used truck to there lot whatever so he's going to take us there to show us it so now we have to get in another truck drive at least another 20 minutes to this location to see the truck we get there see the truck sitting there all dirty we were asked by the young man that took us there if we wanted to come inside for coffee or water we said no we just wanted to move along see the truck to much walking I will go get the keys. He comes back with no key said the manager is getting the key we waited and waited he finally said I'm going back in to see where he's at I was like yeah is he making the keys. A few more minutes go by I see him coming out the doors on his phone walking very slow he comes over to me and say they just told me they just sold the truck. I said what ? You're kidding me right. We started walking towards the truck we came in nobody ever came out to talk to us nothing!! I said I would like to talk with that manager he took me in there he went in his office he was sitting behind his desk talking with someone at the time my guy came out said he'll be with you in a minute I waited and waited and waited I finally said to myself I had enough I just walked in there and said I waited for you long enough today he said are you going to condemn me for selling at truck I said you guys couldn't call the other place and tell them not to send us you were suppose to be here at 230 I didn't know I had to get in another truck and drive another 20 minutes to another dealership I was suppose to see the truck up there, oh well He said to me. I told him I was going to rip this place he stood up, I asked his name he said here let me give you my card I reached out to take it and he pulled it away and laughed I'm not giving you my card. Well Matt Jury I didn't need your card you sir are are loser and your General Manager is Nothing but a lier I wish I would have thought about it when he was standing there lying to my face I should have showed him the ad on my phone of the truck. Yes I should have been the bigger person and walked away never let you get to me the you did but if this goes to show the quality of people this dealership puts in place I sure hope people read this before they ever step foot in that place I know you stalled us long enough to see if that kids credit check came back good cause you had someone else on the line to buy the truck but it was another dealership that was going to get the credit pretty poor people. Pretty poor wasting our time for your gain and games. read more

Well organized dealer ship. Got along with salesman comfortably - good guy! Tried out parts Dept. for my old car. Had the parts sitting on counter ready to go when I walked up. Friendly. Can't get better than that! read more

They did not honor the agreement they made with me on a new vehicle lease. They raised the payments by over 40% stating it was due to me living out of state. I had been very upfront about where I lived throughout the buying process. They refunded the deposit, but they should have honored the agreement that they made. read more

Awful customer service! We got an appointment with sales manager Jay M and you end up meeting someone and Jay doesn't have courtesy to stop by. We got appointment to meet Jay M for lease renewal...they called and said they vans in their inventory would give us good customer experience. They started with quote and price went up. They had no vans in their stock and not sure why they invited us. Shear waste of time. read more

The worst experience I have had buying a car...and I have bought many. First off, they offered me the car (used car) at a particular price with a warranty, I agreed. Then they came back and said that the warranty wasn't available. But they would not budge on the price. I said I was going to think about it overnight. I called the next day and they asked me to come in after I told them I wanted the car. There were some things on the car that needed to be fixed and they assured me that they were completely fixed. When I arrived, they increased the price. I was floored and angry. They said, in a matter of words, "that the previous price was the price yesterday not today". I took a few minutes to think about this as I wasn't sure if I could swing the difference and I was upset, and the salesman yelled at me, saying "make up your mind!", then walked off. I believe his name was Bob. I was in a tough place, I had returned the rental car I was using and got a taxi that was NOT cheap as I lived a town over, and I had no way home and the rental car place was now closed for the rest of the weekend. I had a choice to make, buy the car for an extra 5% ($200.00) they increased the price to or spend another $200.00 on taxis and rental cars for the next week to try and find something else. I did buy the car, but to make it worse, when I inspected the car, the work was NOT done, but they assured me they would fix it. They did fix it several days later. But I will NEVER use these guys again. NEVER. They lied to me about everything. NOT A FAMILY DEAL. It is sure not how I treat my family or any human being for that matter. read more