This will be long but a worthwhile read if you are contemplating using this company for something…read moreso precious as end of life Hospice care for your family member. The company does NOT care about you as a patient or a family member of a patient, you are just a number that they have to meet monthly and government $ to them. The ONLY ones who care are the hard working nurses and nurse assistants. In our case, Melissa and Tameka should be commended for the work they did. This has nothing to do with them but everything to do with the rest of the company from the director, to the marketer, and everyone in between that I dealt with. Everything else was a flat out lie and pure disrespect from the company. I was originally approached by a marketing woman at Southerncare, who after spending an hour on the phone talking and over 50 texts, had promised me that we would receive 24/7 sitters at home free of charge due to their various free programs they can use. We decided to bring my father home from his 1 month stay in the hospital as he would need that care. The sitters never arrived. When I asked where they were, there was no response. The social worker later admitted that the marketer had said those things but didn't know what she was talking about. She told us where we could go to get these sitters, at a cost of approx $20,000 a month. I then asked to speak to the director 3 separate occasions on this manner, and she would never answer or return my call. I believe her name is Annette. They ducked every time I would attempt to bring this up as to why I was signing a contract under false pretenses just hoping it would go away. So we sucked it up and stayed up all night with my Dad most nights until he finally passed. The nurse came in, did her job after that and that was ALL. It's now been 12 days since his passing and not ONCE has the company reached out for any bereavement counseling, pastoral outreach, or any "after the event" care.......which was also part of the contract that I signed. Let me also add that it took TEN days for the doctor (who we never saw anyways) to take 5 seconds to sign their name to a death certificate so we could get our financial/legal life in order. I had the funeral home call Southerncare 3 separate times to get this done and they just stalled and stalled. In closing, I would highly recommend NOT using this company. They will bait you into signing a contract with them by promising the world and delivering NONE of what they promise. HONESTLY they should be ashamed to offer bereavement counseling and having a pastor help, and then not deliver on it. We've been left high and dry for 12 days now and I've waited for a while to write this review with a clear mind and not anger. I fully expect them to come on here to rebuke this, and say everything I'm saying is wrong, but I have all the proof on my phone. If you look at their only other review on google at the time of my review, it just happens to be from the marketer who signed me up. Just think about that for a minute...