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    Gentle Journey Pet Cremation

    5.0 (78 reviews)
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    Updated 3 months ago

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    Services - Gentle Journey Pet Cremation

    Pet cremation services

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    Recommended Reviews - Gentle Journey Pet Cremation

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    Marie R.

    We went here last month when our dog Yogi passed away. We went online and just searched for "pet cremation" in our area and Gentle Journey came up. I read the reviews, just as you are doing now, and everything seemed ok. We looked at two other companies before we made our choice. We based our decision mainly on affordability and the components of the cremation package, but we also wanted to be able to have more time to say our last goodbyes and drop off our baby ourselves. Gentle Journey gave us everything we needed from them. They were also kind, warm, patient, and respectful.

    Danielle O.

    It was incredibly difficult for us to accept the loss of our childhood dog, Chloe, but finding Gentle Journey helped ease some of that pain. I'm so grateful we found such a compassionate business. They were able to take Chloe the same day we contacted them, while also giving us the time we needed to grieve and move forward at our own pace. I would absolutely recommend them to anyone who wants their furry friend to be in caring hands. Because of them, we were able to reunite Chloe with her sister, who missed her just as much as we did. It means so much to have her back home where she belongs. Thank you, Gentle Journey, for making this possible.

    Memorial box (ashes in a bag inside), ink print, bamboo pawprint engraving, claw imprint, fur vial.
    Jennifer L.

    Our furbaby, Cheeseball, became a furangel on Nov 20, 2025. It's difficult to put into words how devastated we were and still are, but if you're on this page reading this review, you very likely understand. On top of the immense grief, we were anxious about the memorial and cremation services (made the mistake of reading through horror stories from other services but Gentle Journey had great reviews). We actually contacted another service first, but they were already booked fully for the day. Gentle Journey came through - it was a very rainy evening, but they were able to arrange a same day pick-up & bring back our baby not too long after despite the holidays. They were very understanding that we wanted a little extra time with our baby, and arranged for a later pick-up. We were pretty nervous about the whole process, but prior to proceeding with the service and cremation, they sent over an invoice for us to double-check first & because of that, we were able to add on some extra fur vials and also get a clay imprint of her paws. I think this was the most important to me - their site details a bit about their process which seems to limit issues with order mix-ups. The extra fur vials have been comforting. I carry one around with me on walks or trips sometimes and have peace of mind that there are some back home. We put the extras on different floors of our home. Tldr - The pick-up, drop-off, and the contact persons were all very patient, understanding and offered their condolences. We got everything we requested, and it was reasonably priced (prices are straightforward on their page). Thank you Gentle Journey. Miss you & love you Cheeseball.

    5/5 Experience! Our baby boy finally passed after 18 years and having your pet for so long you become cautious on who to trust especially hearing horror stories about pet cremation places. Our experience was nothing but wonderful and respectful! From the call to the body pick up to the daily updates to the handoff return. The staff is Wonderful caring people who understand that losing your pet is losing a piece of your family. 100% recommend, they'll take care of your baby.

    A cherished member of our family Malon-one who always brought us comfort and filled our hearts with warmth and tenderness--reached the end of her life at 17 years and two months. I wept until my tears ran dry, and even now I find myself burying my face in the blanket that once wrapped around her soft, warm little body, longing to feel her presence just one more time. Early the morning after my beloved dog passed away, I received a message from Mrs. Zaira. When she slipped away peacefully, as if she had simply fallen asleep, I was left completely at a loss as to what to do. Trembling, I searched for a pet funeral service online and made a call, but because it was the middle of the night, I hung up without leaving a message. After a sleepless night, the message I received first thing in the morning brought me a sense of comfort and relief. From that moment on, everything was handled with such care. They came to our home to pick up our baby and returned her to us before the first seven days had passed. We received a beautiful plaque with her paw prints, a small vial containing a lock of her fur, and her ashes--pure white and beautiful--resting in a delicate drawstring pouch. You have truly crossed the Rainbow Bridge and are now running free, haven't you? Welcome home. Thank you, Gentle Journey Pet Cremation, for giving tangible form to our precious memories. Your kindness and deeply compassionate, flexible service--far beyond rigid procedures--have reassured me that the number I dialed through my tears was indeed the right one

    Nathalie R.

    Friendly and compassionate staff. Fast and respectful service. We were given extra time to say goodbye and the process of setting up the pickup for the remains was easy. Cremated remains were returned in timely manner and the urn was beautiful. I have recommended them to friends and have heard nothing but good things.

    Thank you Gentle Journey Pet Cremation!  Love the urn presentation
    Yanni L.

    Thank you Gentle Journey Pet Cremation! You made the process easy. Allowed us to grieve our big baby without having to worry about the next steps. I highly recommend their service. Fast response, professional arrived within 2 hrs of making the call. We received his cremains less than 1 week after. He passed on a Monday he was back home Saturday afternoon. Love the urn presentation and love that he was delivered to me personally. Will contact them again for my other fur babies

    Max Baltazar.
    Johnny U.

    Never thought the day would come so fast that our Max was going to leave, but when he did, I'm glad and thankful that I reached out to Gentle Journey. Not only were they very understanding, but also very professional with the whole process. Thank you guys from the bottom of our hearts. P.S. If you go with this company, please, please be patient. Their process does take some time.

    J C.

    My boyfriend and I lost our sweet Molly this past month. And unfortunately, so did many other pet parents which led us into a frenzy of finding a cremation service at such short notice. Zaira was extremely empathetic, informative, and so accommodating. Everything was done timely and when it came time to receive Molly's ashes, I unfortunately fell ill and couldn't be at the original destination for the drop off of her ashes. Zaira made no hesitation and redirected delivery to my home. I can't thank her enough for making this part of our grieving journey one that was filled with so much care.

    Jamie R.

    The staff at Gentle Journey was nothing but great. They were so thoughtful, communicative, and patient during our tough time losing our beloved dog, Bruno. I really appreciated their gentle approach with no upselling or pressure and making the process as easy as possible. Compared to other places we looked at, their pricing was more than fair, especially since this was an unexpected cost. That was a big relief and I appreciate them for that so much. Gentle Journey was able to pick up our boy that same day and get him back home within 8 days. Thank you again, Gentle Journey. Also, the beautiful display and urn you gave us really wowed us. It definitely reflected how much we loved him. You will be definitely be the first ones we call when we come to that road again.

    This past December, our border collie, Keera, crossed the rainbow bridge at home. Not unexpected as she'd had some health issues but still we were devastated. I called Gentle Journey and they were so caring and helpful! The person who came to pick her up acted like it was his own pet. The memorial we received was delivered and is such a wonderful reminder of our dear Keera! Thank you Gentle Journey!!!

    If I can add 1000 stars I would. Words cannot explain how truly grateful and satisfied I am with the services that were provided. Every phone call, message, and any form of communication was definitely made with such genuine love. When my baby passed, I had no idea how to even go about something like this. I was searching online and calling many different places. To every place I called, it seemed like just another paycheck. I will tell you that the second Gentle Journey Pet Cremation picked up the phone, I felt the love. I knew that my baby was going to be cared for and he was. I cannot explain how happy I am with this decision. I pray that I never have to go through this pain and process again, but if you are looking for a place to honor your baby and receive their ashes, PLEASE PLEASE choose Gentle Journey Pet Cremation. Once again, thank you for being such kind individuals and taking care of my baby. Your kindness and support during this difficult time will never be forgotten. I will treasure everything you guys did for me and my baby in my heart forever. Thank you a million times

    Penni

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    25 days ago

    They are very polite , patient and showed empathy to the family that lost a family pet.

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    Danielle, thank you so much for your kind words.

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    Jamie, Thank you so much for your kind review

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    Page 1 of 2

    Gentle Journey Pet Cremation Reviews in Other Languages

    Ask the Community - Gentle Journey Pet Cremation

    Review Highlights - Gentle Journey Pet Cremation

    I cannot thank Zaira & Sonia enough for the compassion and care they showed during such a heartbreaking time.

    Mentioned in 22 reviews

    Read more highlights

    Washington Boulevard Animal Hospital - Timmy. I just can't believe they kept my 16 year old dog under Anesthesia for 4 hours as they worked on other dogs.

    Washington Boulevard Animal Hospital

    (713 reviews)

    I had to unfortunately euthanize my dog that I've had for 8 years due to him biting someone in our…read morefamily. It was a very difficult situation as we've viewed Spike as family, but sometimes the behavior becomes unpredictable with age. We really wanted to do this humanely and it was a very uncomfortable situation for us as owners but this hospital made the experience as comfortable and supportive as they could for us and Spike. They have a separate room that was very clean and felt safe, they let us spend as much time as we needed which ended up being a few hours and they were completely okay with letting us say our goodbyes. The procedure was difficult but he went as painless as possible and with me there till his last breath. They even gave me 2 keepsakes of his fur because we couldn't afford the ashes. I must thank you to the team here for the love,care and support we received yesterday. It meant a lot to us. We will forever be grateful We love and miss you Spike

    I love the doctors here they are compassionate and caring- I have never had a bad experience with…read moreany of the doctors or techs - 5 star for them however the staff is rude and disengaged as if they have a stick up their a$$. Both in person and on the phone- I called to verify if I received the correct medicine the the person seemed annoyed that I called- I was late for my appointment and was trying to explain and the receptionist had no response - I have been coming here since before the remodel and always received good service from everyone - however the support staff is rude and angry so if you can get beyond them everything else will be okay... I'm sure my next visit will be a problem after writing this ... since I will have to deal with them for an appointment - not sure if they have an online way - if so I will do that- AI would be good in this situation .

    Small Paws Cremations - Our Custom Service 4 includes everything we offer.

    Small Paws Cremations

    (219 reviews)

    Van Nuys

    We lost our family dog Teddy after 15 wonderful years. Teddy was so much more than a pet and was by…read moreour family's side through so many difficult moments in life. Small Paws Cremation Service and Romo showed us incredible kindness and compassion. Romo reassured us that Teddy was in good hands, personally picked him up to be cremated and hand delivered his ashes back home to us with such care and respect. Romo gave us a lot of reassurance and we received great communication through out this process. It's rare to encounter such genuine compassion during a time filled with so much sadness. We are deeply grateful for the comfort and dignity Romo gave Teddy and our family during one of the most painful moments of our lives. Thank you, Romo and Small Paws Cremation Service, for treating our beloved Teddy with so much love and care. Thank you for bringing him back home to us!

    If I could give Small Paws Cremations 10 stars, I would…read more Today I had to say goodbye to my boy, my cat Ñoño, after 17 years, and Romo treated both me and my pet with genuine kindness, patience, care, and respect from beginning to end. On one of the hardest days of my life, he helped make a heartbreaking situation feel a little more manageable. He explained everything clearly, treated Ñoño with dignity, followed up professionally, and most importantly, showed real compassion. He also worked with me on the price when I was in a very difficult spot, and that generosity meant more than I can put into words. What stood out to me most was that he did not make me feel rushed or like just another transaction. He understood that this was family, not "just a pet," and he treated the moment with the seriousness and care it deserved. Losing a pet is brutal, and when you are trusting someone with someone you love, kindness matters. In my experience, Romo gave exactly that. I'm deeply grateful to him and to Small Paws Cremations for helping me through one of the hardest days I've had in a long time. I highly recommend them.

    Furrever Friends

    Furrever Friends

    (143 reviews)

    I wish Furrever Friends existed when my other dogs passed…read more Our dog, Franklin, died on Sunday. For over 11 years, he was a very important part of my family and friends. We are devastated. Not many crematoriums are open on Sundays. I called a number in Van Nuys that I found on Yelp, but the man referred me to Furrever Friends. I'm so glad he did. Heather at Furrever Friends was so kind on the phone and in person. She made the entire process very smooth and easy. She discussed everything with me - their strict cremation process, what to expect with the final package, etc. Honestly, I didn't ask; she just told me. I wasn't functioning very well that day. I picked up Franklin today after only a 4-day wait. At the shop, Heather surprised me with Frank's paw and nose prints on wood and paper! What a thoughtful idea! (I'm sure she told me about it on Sunday, but I really wasn't present.) I almost broke down in front of her when I saw his nose. We used to "boop" that thing! Frank himself is resting in a beautiful wooden box. He's coming home now. Heather, thank you so much for the amazing love and care you showed us! I won't forget you.

    Back in April, my bsf lost her dog and used Furrever Friends to help her with her services. She put…read moreher dog down at a vet's clinic and FF offered a service to come pick up her dog directly from the clinic and handled everything that she wanted/needed perfectly. Last week on the 23rd right before christmas, my dog of 14 years passed away at home. I remembered my bsf used FF and I reached out to get their info. I contacted them immediately and was assisted by Heather. She was very kind and helpful over the phone, gave me all the info about the various packages they offer. They offer 3 different cremations packages (private, witness, and communal). I chose to go with private bc witness was more than double the price of private. However, don't be nervous about going with private bc they have numerous ways to ensure that you will be obtaining your pet's remains back even if you aren't able to witness the full process. The private package included a simple urn (a box), paw/nose impression, and fur clipping. In their viewing room, they have numerous urns to choose from and upgrade from the package. Although it was so close to the holidays, I was able to pick up my baby girl the day after christmas. They were kind enough to gift us with a bamboo impression of her nose and paw as an ornament as well. The whole service and communication was truly great. I had no doubt in trusting Heather and her family with taking care of my pet. You can feel how much they care about animals and their passion in helping families get closure and having a beautiful send off for their pets. I will definitely recommend Furrever Friends to all pet owners when it's time to say goodbyes to our fur babies.

    Dr Marchi - Pet Euthanasia at Home - Dr Marchi was a huge comfort when we lost our pup Steve.

    Dr Marchi - Pet Euthanasia at Home

    (409 reviews)

    Thank you, Dr. Hall, for your compassion and for explaining the process to us before we laid our…read morebaby Naya to rest. Also, a big thank you to Imani for being so communicative with me during this time. I truly appreciate it from the bottom of my heart. Once again, thank you for everything. I hope I won't need to call for your services again, but if I do, I know that with Dr. Hall and Imani, I am in good hands.

    Dr. Marchi was recommended to me by my vet at Primary Care Bixby Knolls when I was preparing for…read morethe possible passing of my 16 year old dog, TamTam. I ended up communicating with Amber through email and text, and she was honestly so kind and supportive the entire time. They respected my request to avoid phone calls, which I really appreciated because I just was not in the headspace for that. Amber was also incredibly responsive to every update I sent, whether it was texts, photos, or even videos of TamTam. I even shared photos of him when he was younger and of the rest of our pack, and she was so warm and engaging about all of it. It never felt transactional at all, which meant a lot during such a heavy time. We didn't end up needing their services since TamTam passed peacefully at home with us by his side, but talking to Amber genuinely helped me through the process. They also offer ScratchPay, which is helpful for those concerned about cost. I will always appreciate the empathy Amber showed us during such a difficult moment.

    Gentle Journey Pet Cremation - petcremation - Updated July 2026

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