I was the listing agent representing the seller in a transaction involving this lender. When the offer was accepted, we were told the buyer was qualified and ready to move forward. Unfortunately, once escrow opened, the process became extremely difficult and continued to go down one issue after another.
The transaction was delayed approximately one month past the original closing date. Communication from the lending side was handled through a representative named Linett, but updates were inconsistent, delayed, and often unclear throughout the process. Escrow, agents, and the seller's side repeatedly had to ask for updates, and many times we were left without a clear answer as to what was still needed or when the file would actually close.
Even near the end of the transaction, after multiple extensions had already been granted, we were still dealing with last-minute requests and uncertainty. At one point, we were told an extension needed to be signed within an hour or the file would not fund. That kind of communication created unnecessary stress and pressure on the seller and everyone involved.
The seller was cooperative throughout the entire process, but the repeated delays and lack of clear communication made it very difficult to provide the seller with a reliable timeline. The loan did finally fund, but the experience was extremely frustrating and not handled in a way that made the closing process smooth or professional.
Based on this experience, I would be very hesitant to work with this lender again. read more