We saw Dr. Ronald Kirkwood for the first time today and he was amazing. He was informative, kind,…read morehelpful and was very considerate of my husband's tonsillitis diagnosis. He made us feel at ease with his condition and offered some solutions immediately. To be honest, from the minute I called and Veronica answered, it was a pleasant experience. They were able to fit us in the same day even as new patients. The nurse practitioner and nurses were all super friendly and helpful and made us feel so comfortable. We have found our family physician.

Horrible.....scheduled a 8:30 appointment a week before...sat in office till 10:08 till i finally…read moregot seen...and doctor didn't even do any good for me.

What kind of office constantly leaves "The View" on their lobby TV even after patients request that…read morethe disgusting crap be turned off?! Oh right , one that doesn't care about their patients. I'm forced to listen to women cackle , lie, and talk terribly about elected officials while stirring up division and hate. Then I'm expected to have my blood pressure taken? The office manager claims that they can't please everyone. You can't turn the TV off or put on something that isn't lying and divisive? The doctors are good and the location is convenient but this just reinforces my frustration with the office. - the kiosks don't work - the front desk is rude! - they can't find appointments and navigate their own system - they can't do a well visit with any medication - they take forever to get any paperwork/ information pushed through

If I could rate this place 0 stars I would. Very pathetic service and lack of care for their…read morepatients. Had my husband wait over an hour to get seen and still waited 45 mins to get evaluated by a physician. Super rude staff and will definitely waste your time. Maybe they should stop hiring people with little to no education to run this facility.

Not the first time having this experiance, arrive for my scheduled appointment. Wait in the waiting…read morearea for over an hour to 1 hr 1/2. Observe 15-20 patients check in and get seen and depart. Dr. John is a great doctor, but the service time in averaging a three month appointment scheduling availablity and processing time to be seen at your scheduled appointment is not worth the wait.

Today I had an appointment scheduled for 11:30am to see my PCP, Dr. Toby Kirkwood at Kirkwood…read moreMedical Associates. Mind you, I've been going to this clinic since 2008. I arrived there at 11:05am and checked in. I sat in the waiting room patiently waiting to be seen. At 12:40ish the nurse called my name to be taken in the back to be seen and get vitals taken. She noticed that I was somewhat irritated as to having to wait so long. She said she was sorry but that was just the way the Dr was, meaning Dr. Toby Kirkwood. I told her it was unacceptable and I'm not going to tolerate it. She apologized and said that she would check back in with me in a little while. 5-10 minutes later, she came back and said the Dr would be another 5-10 minutes before he would see me. I told her no ma'am I'm not going to wait another minute and I walked out without seeing anyone today. I told her this is the last time I will be back to this clinic. I had another appointment next month but on my way out, I stopped by the desk and canceled it as well. I did receive my co-pay back that I had paid for today. I refuse to wait over hour half too 2hours to be seen. My time is just as precious as his......POOR SERVICE!!!! Watch your time!!!!

My father has come to this doctor's office and was treated poorly and was left confused and…read morefrustrated. Nobody attended to him for a while and staff was rude

Beware that they will not refill your prescriptions until you have your blood work done. They will…read morenot tell you that. I called when my prescriptions were not sent in. The male who answered the phone said he would take care of it. He never called me back, and my prescriptions were not sent in. I requested to speak to a supervisor the next time I called. She answered the phone, laughed, laughed, laughed, and laughed. I wondered how long she would laugh, and I finally said hello, then she said hello. She was very condescending as if it was common knowledge that I wouldn't get my prescriptions until my blood work was done. I hung up after telling her I would never make another appointment. They did send in 3 of my 6 prescription but also a medication I haven't taken in years. I had told the Dr. Rodriguez that I no longer take that medication. So even when they sent them in, they were wrong. Why wouldn't Dr. Rodriguez, tell me about blood work before prescriptions. Why did the supervisor act like it was common knowledge when the male answering the phone didn't even know. Was it a secret?

The lack of care and medical understanding I received from Dr Milinda Avalos was incredible…read more At the first office visit (a yearly check up) I was shuttled in and out as quick as possible, and I did not have time to ask any questions. Then, my labs showed one slightly elevated liver enzyme, which Dr Avalos incorrectly diagnosed as non-alcoholic fatty liver disease. I fed my numbers into an AI bot and the bot had the intelligence to ask if I'd had a hard workout recently. In fact I did, and I'm guessing the AI bot was more correct. More galling, I asked Dr Avalos what to do about the NAFLD. She basically said "IDK LOL," and if that wasn't bad enough the app let me know the response was generated by AI. She couldn't care less... Next, I asked to go on zepbound. Dr Avalos prescribed it for me (BMI above 30), but told me it would only be for a month while my BMI was above 30. I showed her the data from Eli Lilly showing that this is supposed to be a long term / maintenance drug, and if I go off in a month obviously I'm going to regain the weight. I showed her clinical data that confirms I should stay on through lower BMIs. I showed her insurance data that said I should stay qualified as long as I qualified at the beginning of treatment. Again her response was basically "IDK LOL!" Cannot recommend avoiding this place at all costs if this is the type of person they have giving medical advice.

Terrible institution no matter the branch is all of them are all about $$$$. They dont care about…read moretheir patients frequent violations of patient rights forced use of their facities under denial of service penalty if you request image or labs orders for a third party of your choice(because they always overcharge at least twice of other providers) they deny the release of the order, long periods of wait mostly attended by medical assistants rare if you see a Doctor for more than 10 min even if on specialist consultation, DO NOT GO TO ANY KELSEY SEYBOLD SITE THEY ARE ALL ABOUT THE MONEY DONT CARE ABOUT YOUR HEALTH. LOOK EXPENSIVE? THEY ARE ABUSIVELY EXPENSIVE.

I drive all the way out to Pasadena today because they claim to be open on Saturday to take…read morepatients here on Yelp. The door was locked, ringing the door bell, didn't bring anyone to answer or open, their exterior light are on, but nobody is there. Calling the phone number through Yelp takes you to a sales promotion for a medical device. Calling the other phone number of 832-203-5992 that is on their sign outside the office just rings forever and no answer.

This clinic used to be a good place to come to. A trusted place. However since this new Hispanic…read morePA...... to be honest I don't think I he is a Dr I don't know what he is. But, he up sales the visit not just that. Friends have complained some days it's less priced and other very over priced for the same consult. We shouldn't be made to take a COVID test when he has been told that a test has been taken the same day and it was positive hence why we are there. What happened to patient care. Where is the original Dr he was awesome. But this other man he gives me the creeps!

Not my favourite doctor's office in the world, but they are fairly quick to see you once you…read morearrive. The drawback would be that I don't think I have seen the same doctor twice, it's always someone different, which means re-capping the medical history because like most medical professionals, they can't be bothered to read your chart. They prefer if you have an appointment, but there is a time allotted for walk-ins every morning, which is good when you are sick but don't want to miss work.

I have been a patient of Dr. Sack's for many years, and absolutely adore him..I he always takes…read moretime to discuss any problem I may have. Usually easy to get an appointment and the wait is generally not too long once you are there...I really wouldn't want to go anywhere else.

Dr. Romero, is set in his ways and is not open to new information. I requested my blood type for…read morepreparation of COVID19. He denied me, stating it's not necessary. Furthermore, Dr. Romero is a pill advocate and has no regard for liver or kidney damage. My parents who had type 2 diabetes are both now on insulin due to his refusal to provide his patients with modern information and modern treatment. He needs to have his practice closed.

DO NOT GO SEE THIS DOCTOR!!!!! Worst doctor I have ever seen... told me he can only answer 2 of my…read morequestions of why I was there then sent in the wrong medication for something I didn't even go in for to see him then I hear from him 2 days later and he tells me he THINKS the medication he sent in is best for me when that medication has nothing to do with why I saw him!!!!! If you wanna waste time and money this is the so called doctor for you..... good luck everyone...

Dr.Doan takes time and patience with every one that comes into his clinic. He has been my doctor…read morefor many years and was my mother's doctor. I recommend him to my coworkers and my neighbors all the time. his nurse is amazing. He's always busy, but always has a caring smile.

My entire family has gone to Dr. Doan (my parents, myself, my husband, our 2 kids) for over 20 yrs…read more He manages to remember everyone's name, all our medical issues, and even all the meds we currently take. Dr. Doan's attention to detail makes me feel like I'm getting concierge medicine. I just hope this man NEVER retires.

I have been using the doctors at this location since it moved from the location at Burke by…read moreBayshore Hospital. That's a long time. My first doctor was Dr Murphy, then Dr Bortolotti, and now, Dr Jayswahl. They are all excellent, caring, and quite knowledgeable. I have never dealt with anyone, from the front desk, to every nurse, PA, as well as those at the Multi Service center across the street, who wasn't kind, helpful, pleasant, and professional. Yes! This is a five star operation from the front door on. I highly recommend UT Family Practice.

I LOVE my doctor that practices here, but I absolutely DESPISE the staff. They're completely…read moreclueless, they're not accommodating, they have no idea what's going on in the office and you can't get any of them to even crack a smile. You approach the desk it looks like a group of zombies. No one wakes up in the morning, wanting to go to the doctor's office, but having to engage with the staff here makes it that much more painful. They need to have some morning pep rallies, or do some customer service training ASAP.