My absolute go-to place for all home decor and window coverings. The owner, Susie, goes above and…read morebeyond to make sure you have the best experience possible.

Had a bad experience with Ashley Furniture, worst example of customer service. Contacted Furniture…read moreFinesse and Susie really listened to me and suggested I come to the store. After looking at several options for a recliner I almost made an impulsive purchase, because I had waited so long for the recliner that Ashley Furniture dropped the ball on, but Susie talked me through that and made me realize I was looking at a piece of furniture that I would have for years and it should be exactly what I wanted. Family owned business that takes pride in how they service their customers.

Lisa from Interiors Home helped us pick out our dream dining room and order table pads. We had an…read moreissue with the pads and service put us in touch with manufacturer within 3 days and worked with us to resolve issue. Highly recommend this terrific store!

Hi Todd, Thanks for your reply... Here's my perspective:…read more I am unhappy with the mattress selection. Your salesperson, Kelly, indicated to me that I needed a firm mattress based on the assessment criteria used by your firm. When I was concerned about the mattress not being right, she said, "Don't worry, we're a family-owned company, we'll make take care of you". It shouldn't matter what documents I signed, if you don't sell quality service or products, it will come back to you. I am a dissatisfied customer at this point. Given the very high margins on mattresses, you'd think that you could do more to help a customer that was given the wrong mattress for whatever reason. At this point I have spent in excess of $3000.00 in chiropractic care and eventually a similar sum in physical therapy (still ongoing) to attempt to repair the damage to my back that this mattress has caused. It seems that you are not standing behind the products that you sell. You are answering calls and emails but your firm is not doing anything to improve the situation for the customer. It shouldn't matter what documents I signed, if you don't sell quality products, it will come back to you (you may notice that I wrote that 2X ). You can choose to hide behind a document or you can help the customer. Ultimately, its your choice... I would think this is an excellent opportunity to show a high level of customer service. I appreciate what Lois has done. However, she was not involved in the buying process until there were problems. Again, it simply seems as if you are standing behind your process and documents instead of providing a quality product or service to the customer. It doesn't matter how much training Lois has if Kelly is selling poor fitting or low quality products. I have been to your showroom 2 additional times to see the quality and firmness of the mattress on the floor. In my opinion, they are not the same mattress. I'd welcome someone to come to my home and cut this mattress open to see if its the same model or if there is a quality issue. The mattress was not stored on its side for more than a week before Lois visited. The pictures that I have taken show the mattress before we stored it on its side prior to Lois's visit. I have stored mattresses in this manner many times with no degradation. Also, I have seen mattresses stored and delivered in this manner many times. I call on you, Todd, to commit to providing a refund or store credit for my purchase. I'm looking forward to you doing the right thing. It would certainly go a long way towards your goal of never seeing a dissatisfied customer. Sincerely, Bill Celline Hi William, I am so sorry to hear that you are unhappy with your mattress selection. I can assure you that as the owner of a family-owned business that has operated in Central PA for over 50 years, it is certainly never my goal to see a dissatisfied customer. We do indeed stand behind our products and want you and all of our customers to be confident that we definitely take care of any structural defects or manufacturing issues and work through these problems with our trusted vendors to ensure that our customers receive quality merchandise. Mattresses and Foundations are Final Sale/Non-Returnable items due to health and hygiene protocols unless there is a verifiable manufacturer's defect. I am confident that you wouldn't want to ever purchase a mattress that someone else had slept on for one night, let alone a few months. Due to the fact that we have you sign a form at the point of purchase acknowledging that All Mattress Sales Are Final, we at INTERIORS HOME go the extra mile to make sure that every possible effort is made to match you up with the perfect sleep system for your comfort and lifestyle needs. All of our staff receives extensive training from each individual bedding manufacturer that we carry and must be certified by our Bedding Specialist, Lois Schultz, who has actually visited your home to inspect the mattress for defects, before they are even permitted to sell bedding. In addition, we have invested in state-of-the-art Body Mapping technology to help aid our customers in selecting a sleep system that is truly a perfect I recently bought a mattress at Interiors. The salesperson assured me that if there was an issue with it, they would "take care of it" as they are a family-owned company. After suffering in pain for months trying to get used to the new mattress, the chiropractor I started going to for my back pain suggested that it could be my mattress... I went back to the store 2x to check the firmness of the mattress I bought. The quality of materials, firmness, and overall construction of the mattress I received were not the same as the one on the showroom floor at Interiors. After numerous visits, calls, and emails... Interiors will not replace or provide a credit. I would strongly urge you to avoid this store as it does not stand behind its products.

We had an incredible experience with Sharon Brill at this location in 2016 designing a new space…read more We still have the furniture which shows almost no wear because of its high quality and Sharon's expert suggestions. Here we are so many years later wanting to switch out a chaise cushion on the sofa. After all these years - now living on the west coast and Sharon is still going above and beyond! I reached out thinking there would be no chance they would help after all of these years. I was wrong - Sharon and her assistant have been responsive, creative and unbelievable in finding some options for us. I would only hope I could be so lucky to find a 'Sharon Brill' in Seattle!

I had some concerns, and the store manager was wonderful addressing my questions and needs above…read moreand beyond my expectations. Well done, David's Furniture. Thank you.