I've been a boa for 33 years excellent customer service u just wish that they had more around.read more

DO NOT USE THIS BANK!!!! Bank is too big and does not communicate. Credit cards and accounts are…read morenot handled in the same place. They do not correspond and the customer is just another dollar.

I wanted to drive out of the Ford dealership with a new Explorer, so the salesman effected a loan…read morewith Truist @ ~5.54% (60 months) which was fine, although I thought Ford would be the financier. Whatever, I let the salesman earn his commission and that kept me from chasing down a loan with my bank while sitting at the dealership. Despite advice from the Truist webpage to wait three weeks to make the first payment, I made it the day the account came online instead of letting interest build for 30-days. I mistakenly opt to have Truist pull the money from my checking account out of simplicity. That mistake gave Truist insight into every transaction I made in that account. And every transaction was replicated on my Truist account page! Whoa, says I, that is not going to happen one more day. I delinked as fast as I could and began a direct payment. I then tried to link the Truist account via Quicken on my PC. The link would not work; but a Quicken pop-up message advised I call Truist for help. Help amounted to them wanting to know what Quicken was! Huh? I asked to speak to a manager. The manager asked, "Why are you using Quicken?" Huh?! I eventually leaned that to make such a download, I would be charged $9.99/month. Huh?! I replied that they were crazy. The help insisted that Quicken charged Truist for my download. I said they were crazy and that I would not bank with Truist another day. I hung up and began processing a 36-month loan with my online bank (that begins with US and ends with AA). Needing a 10-day payoff amount, I got the amount on a second call with Truist - and their loan was paid off three days later, not including the weekend. Unlike other reviewers, I did not have to worry about the title swap. AND THEN, a month later (today), a Truist Alert email arrived indicating that "We couldn't complete your recent transaction request due to an error during processing. Please start a new transaction request to send your payment." Huh?! First, I made no transaction request; and second, I have no active account with Truist. I called to see what silly explanation they might have - the help said it was an "errant email." Huh? I am glad to be rid of that bank. If you have any sense, you will put your money in a bank that knows what it is doing. That bank should not be Truist.

I really like this location. The people are very friendly and helpful. You do have to make an…read moreappointment to see a banker but it is worth it. For the teller service you just stand in line.

Terrible customer service, Nikki, I think that is how you spell it, is extremely rude. She refused…read moreto allow me to deposit the cash from the check I had just cashed. I avoid this branch as much as I can. She threatened to call the police on me because I wanted to video her refusing to deposit my money. If you want to get treated badly and talked down to, then by all means, bank here.

I switched to First National Bank Griffin, GA because there was not a Chase branch within a 30…read moreminute drive of my home. I thought it would simplify things. From day one, FNB has been nothing but hassles. I regularly have declined transactions (both at home and abroad) for not notifying them about where I would be. They required credit checks for checking accounts. Refused to allow large transactions to go through even after calling them ahead of time. Now I am stuck in California unable to withdraw $200 from an account that has thousands in it, and the people on the phone say they are near closing time and can't help.

I opened up an account for myself and my grandson to save money. Apparently I was notified Tuesday…read morethat I would have to pay $1,000 for transactions that went into my account and then taken right back out back in October of 2021. These were fraudulent transactions. I was never notified of these transactions. I opened the accounts to save money so I had know reason to check them. Well Apparently my grandson notified the bank of fraudulent transactions that was on his account when he wanted to remove money for a Lyft. My grandson stated that he spoke with a gentleman who credited his account with $20. Apparently this is the only bank in the world that does not insert a note or message into the customer's account. Not only that, the branch manager accused me and my grandson of running a scam without any type of investigation. I requested that they open up an investigation and they declined stating that I had 60 days from the date of the transactions to request an investigation. I was never notified of the transactions going on with his account which my name is attached to as well. The scammers have requested the money back from the original transactions that happened in October. The bank is saying I have to pay the money back. They did not investigate at all!!! DO NOT DO BUSINESS WITH THIS BANK. THEY BELIEVE THE SCAMMERS WITHOUT INVESTIGATE AND DISCUSSING IT WITH THE CUSTOMERS!!!

I have used United Bank for over 25 years and have never had a problem. They have always provided…read moreexcellent service and are easy to reach if you have a question.

My entire family uses this bank and so have I for almost five years now and it just seems like…read moreproblem after problem. I trusted this bank to protect my money and they have not done that. I have had money taken from my account from a random check written by the fire fighters pension fund for almost $500 and the bank would not help me until my mom came to the bank even though they were in the wrong the whole time. More recently, last night, I was traveling home across states after just getting off from work and I needed gas. I have the secure swipe on my card as recommended by the bank and last night I could not access my money because of this. My app would not load and continued to say system failure for hours. They do not have a 24/7 support option for secure swipe. I was stranded at a gas station in a state where I knew nobody with no way to access my money. I searched the website for a solution and it was recommended to go to the app (which wasn't working). This was a terrible experience and I was scared of not being able to get home. I am sad that I have to get a new bank because I would love to stay with my local small town bank but it is unacceptable to have no way to access money that is mine.