I would like to start by saying Dr. Esters is a fine doctor. His staff however, falls very short. I…read morehave had 3 bad experiences involving the staff. First they told me I needed to be dilated so my husband took a day off work to drive me. Then they did not dilate me and said it was my mistake. I had the apt. card where it was highlighted. They just laughed and said sorry. Next I was to have a procedure and I waited for 45 minutes went in to have it done and they said sorry they did not have the right stuff to do it. I did not reschedule. Lastly I went into pay a bill and the front desk clerk charged me twice. I caught it and ask her to fix it. She didn't know how. She ask the office manager and said it was fixed. I called the bank today and they had not turned in a cancellation so now I had to dispute it. It was not a large amount like my previous bill or I would have been short on money. So 3 times your out. Still waiting to hear back from the office manager.....

His a joke. I waited 2 hours in the room before he show up. The nurse did a test on my first visit…read more On my second visit John Esters did the same test. In a meanwhile I'm paying. He told me I need more testing, this time I needed to do images. They did the images ( I have to pay for the emages) and then he refers me to a specialist in Austin. He had nothing to say after he got the emages. I asked him some questions and he could not answer me. Now the specialist is telling me they have to do the same emages. Are they serious? Because the eye Dr. John Esters didn't send them anything. So I went to him for nothing and pay a lot , now he send me to the specialist. I would advise anyone not to go there. He won't do anymore you.

Dr Prince was very professional and courteous. This was my second time seeing him for an eye exam…read more Highly recommend

Ok so this is not about the place it self but the sitting area outside of it! DO NOT SIT IN THE…read moreCHAIRS ALONG THE WALL! Very uncomfortable and it feels like a spring might come popping out at any moment! The couches are ok but probably need a good cleaning. The whole building is in a desperate need of an update!

Great place!!! Everyone was smiling and had a great attitude. Very friendly. Dr. Moses took the…read moretime to explain everything.

Front desk service is rude and horrible. They raised the prices for service without telling me and…read moregave me the most expensive prescription for contacts. They didn't let me know how much it would be until after the appointment. It used to be $19, and it was almost $160. When I said that they should have let me know the price upfront, she loudly announced that I couldn't afford my appointment. Then her and the other lady sat there making rude comments about me back and forth to each other. After they gave me a cheaper prescription and I paid, and went to leave, she announced that I could order contacts, but I probably can't afford those either. I was so humiliated, I started crying, and she just smirked and said " see, I don't start problems." Some of the staff are really nice, but I will NEVER go back.

The receptionist seemed really confused that I had changed my name. Hey Roberta it's 2022, people…read moreare trans. Additionally Dr. Purcell did not fill out my entire prescription. The CYL, AXIS and Pupillary distance were not filled out so now it's impossible for me to order glasses online. I called to see if they had the information in my file and Roberta told me that the doctor is out of town and wont be in the office till next Wednesday, which means that I will definitely not have enough time to order new glasses for my wedding (I thing I stated to him during my visit). Astronomically incompetent.

Very Convenient location close to where I live. I recently lost my job due to Diabetes, and in…read moreorder to get back to work, its a long process of showing the FAA that I have the disease under control. Part of that is an eye exam. Dr. Purcell was very understanding in filling out the FAA paperwork required to get me my job back.

Customer Service not good...just to make an appointment you need to call like 10 times in order to…read moreget in touch

They never answer their phone and I called to get my prescription email and the lady never sent itread more

I had wonderful care and service in Dr. Deapen's office! The entire office staff were extremely…read moreprofessional and very helpful from the actual eye exam all the way to picking out new frames! They informed me each step of the way what every exam was for and the purpose of each exam. I would most definitely go back for my eye care needs!

I made an appointment because their website indicates they take Blue Cross Blue Shield. When I…read moreshowed up for the appointment the front desk told me that they don't take my insurance and I asked why it said they took it on their website. Staff told me that the website was wrong and they "couldn't change it" and were completely unhelpful. Make an appointment here if you don't want your insurance to be taken and you have a lot of free time to kill explaining how their business should reflect their website.

My insurance identified TSO as a "Premier" provider so sought them out for making my glasses. Was a…read morebit surprised when I learned that they were now Vision Source but that's a minor detail. The service I received at the WS Young location has been outstanding thus far. Samantha and Margaret were very patient in answering my questions and explaining the various options available, insurance coverage, co-pays, etc. Can't wait to receive my new glasses!

How do I give zero stars, when I was first referred to this place for iron issues I had Dr, Derrick…read moreNyugen and he was amazing he looked at me as a total patient and now that he's gone they tossed me to Ayesha Sheikh and she is so cold and uncaring. I have been begging for an iron infusion (all tests back that I need it) and she has informed her nurses to tell me no. I have tried to call and sent messages through the portal and am still being blocked by her nurses. They've been told to tell me that I'm being kicked back to my PCM and if my symptoms get worse to go to the ER! I was hopeful that as a woman and especially a woman of color in this country she would be different but boy was I wrong. If you see her name as your new hematologist, run. I am going through any and all channels to report her because healthcare is already subpar and she's just adding to the failing system. I hope when you need care and have to fight for your health you get the same crappy halfbutt treatment you offer. And do not post that generic link that you all post to everyone and then not do anything just trying to make it look as if you respond to all comments and take them seriously. I've already been there as well as patient relations....DO SOMETHING!

Dr. Wilson and her team have been helping my family for a decade. We've been happy with them and…read moretheir care. They are active in checking in and following up on things for us.