I found Gerber Collision to be very professional polite and live up to the industry standards. All I can say is this should be the location that you take your vehicle to if you wish to have your vehicle restored to proper condition or better. read more

I was so happy with moment of contact with this Gerber location. It was very easy to schedule the estimate and appointments needed. I got a phone call from Lee the Estimator every time there was an update. He has a great demeanor and I would hire him for my own business. Overall great experience! read more

All I can say is, if you going to Gerber for auto body repair, you better have an extremely late model vehicle that is incredibly easy to fix ( say like a trim piece, a window or a scratched rim) or they won't give you the time of day. I found their staff rude, dismissive, unwilling even to take a close look at the damage to my car (just looked at it for literally 2 minutes outside in the parking lot), did not take any pictures or anything, told me they would write up an estimate and email it... ****and never did.*** Needless to say I am not going back there ever. They are only out to gouge insurance companies for money, not help people repair their cars. read more

I have a 2019 gm truck. We hit a turkey. They were speedy and workmanship was excellent. Thank you

Car was in an accident in early December 2021. Called to schedule an appointment, I was told that January 11th was the first available appointment so agreed to wait. When I called on the 10th about dropping it off I was told I didn't have an appointment. So I was rescheduled out to Jan 21st. All that was required at this point was to review the damage to quote it to my insurance. When I arrived they took pictures that took two minutes. Amazing that I had to wait almost two months to get the pictures for the repair quote. At this point the repair was scheduled. On the day of my appointment I showed up to drop it off and was told the parts had not arrived and to take it back home. They said "sorry we were supposed to call you, and tell you not to come in". I was pushed back another 10 days. This time I called ahead and was told don't call us, we will call you when the parts come in. Eventually all the parts came in and they fixed the car in late February. Obviously they don't work well with the insurance company as I was told they received the payment in full from the insurance. But a few weeks later mid March I received a check from my insurance for the deductible. After a few days I received a voicemail from Gerber telling me the insurance had sent me the check instead of them by mistake. With my work schedule and the hours they are open I need to take more time off of work to fix this mistake that was not my doing but Gerber and the Insurance. Which without having a drivable vehicle for three months was challenging. I received three additional messages before taking time off to go in and pay Gerber $500. The third call was from their manager threatening sending me to collections if I didn't pay within 24 hrs. Collections! Really after less than three weeks? After all the hassle and delays they put me through. When I called them back to discuss I was told the person who left the message didn't work there. Unbelievable! I would never bring a car here for repair again. There are so many places around, why go somewhere that jerks you around and leaves threatening messages. Repairs were adequate, but the service, communication and professionalism were horrific. read more

Gerber Collision & Glass - Windshield Installation & Repair Near Me - Livonia, Michigan

I was rear ended in Aug 2018 body damage not bad the car went under my car causing exhaust & tail pip damage.. They call Mrs Wallace your Auto is done, My car sounded like a motorcycle.. Gerber tells me oh thats wear and tear.. Really I was like no I had NO issues.. Gerber says due to the mileage on ur car ..I look at him like are you serious I had NO issues prior to the accident.. So they take it back we pick it up 9/10/18 my husband test drove it..I told him then its not fixed he says you drive it more than I......I drop him off to take my son to the doctor when I arrive see photo.. part of the bumper is falling apart.. SMH Im beyond upset now.. Next morning I drive my kids to school about 20 mins away I get on the highway sounds like a motorcycle coming down the road remind you I drive an Audi Q7 not a mustang, charger etc.. So in my opinion they get a -0 .. Im an Insurance Agent my self when there Rep comes to my office around the Holidays with pumpkin Pie and Whipped Cream she can Keep It.... read more

Gerber Collision & Glass - Windshield Installation & Repair Near Me - Livonia, Michigan

I will NEVER take any car here for anything. I was in accident back in December had my car towed to this collection shop 1st they kept pushing back when my car was going to be ready okay fine had to wait that out then to get it back and see my bumper and the rest of my car is two diffrent colors and was told "its a exact match" NO IT WAS NOT! Now had to take my car into the shop becuase of a check engine light came on just to find out that the evap canister was busted and broken (from the accident) and was causing the check engine light to come on as well as puttering coming from my muffler... THEY FAILED TO DO THE JOB THEY WHERE PAID TO DO. I will never ever take my car back there now I have to get the money together to fix their screw up.. NO THANK YOU!! read more

Yes Gerber is a place I would never recommend for anyone to go to for collision work. They tell you what they going to do to your car and when it's time to come pick your car up the work isn't done correctly and then you tell them the person who was responsible for telling what they are going to do to my bumper they claim the person is no longer working for the company they work out of states now. So once again they tell you one thing and it's another. The Manager Chuck was no help at all he told me to go buy a bumper and they will take care of the situation which I thought that was crazy to say to me. So I'm hoping everyone can spread the word about Gerber collision shop on Merriman if you want to be happy with your car take it elsewhere maybe like to the dealership. I'm so frustrated and disappointed about this entire situation. I hope they get less business for not taking care of there customers like they suppose to. read more