We were from out of town and during our college move out day at a local university, our van's rear…read morewindshield window shattered. The window company associated with our insurance does not have any availability to do a replacement until the week after, and we really needed to get back home. A local auto repair shop recommended Mels. The crew from the front desk to their kind installer was able to install a new windshield the next day, without any delays. They also helped with removing some of the shards from the broken window. Their service charges are reasonable given the emergent need for a replacement . Thank you again for helping us out.

THANK YOU ALL! Amazing service from start to finish. Will recommend y'all any chance I get…read more Robin took my call, got me an estimate for repair, & explained my service options. At home service is so convenient! She got me scheduled for the next week, my choice of day, but I got the impression I could have done it even sooner. Chris came out, & did the repair. He was personable, explained the process, & made me feel confident he was the man for the job (he was!). It took him about an hour, then he was on his way, allowing space for the tech to calibrate the windshield. Rob was the one to perform the calibration. I really appreciate that he went above, & beyond to take my car to the shop to calibrate there versus on site, which had sub-par conditions (not Mel's fault at all, of course). Thanks for making this as painless as possible!

They are so unprofessional and are terrible with time management and communication. They have had…read moremy husband's car for over a month and has been nothing but excuse after excuse. Oh we ordered the wrong part, oh they sent us the wrong part, or the tech didn't show up today and, oh they forgot to program this etc. Then when they gave us a date when the car was supposed to be ready they didn't even call us until the end of the business day to tell us it wouldn't be ready!! We have been given FOUR different dates which have all been pushed back!Nothing excuses from this place!! I will definitely advocate for any and everyone to stay away from this location!! Update: 10/28/2025 We had to take the a back to that location after driving it with my children in the car and the tire PSI completely went blank and the car started to shake. So after speaking with that location come to find out their mechanic never put on the SUSPENSION MOUNTING BRACKET!!! This could have serious injured my children, my husband and myself!! The pure negligence of their mechanic is UNACCEPTABLE!!

The folks at Caliber really know how to make a bad experience with your car turn out great in the…read moreend. Get my truck totally covered in paint by a van that was spilling it in front of me and they were able to work it all out and make it look brand new again. Margo Kelly and Lynn were first class professional and had awesome communication. If I ever have a need in the future I know where I am going. Thanks for taking care of my baby!!

Sent an email in late September or early October 2025 with pictures of my RV, and requested if this…read morework could be done by H&H, and if so, get an online estimate to have front cap repainted. No response after a couple of weeks, so I called and talked to the owner. He said he was just returning from vacation, and that he would take a look at the pictures and get back to me. I said no problem, as I am in no serious rush. Three months later, I'm still waiting for that response. Sent email with same pictures again in early December 2025, again no response at all. Taking my business elsewhere. Maybe H&H is so good that they are too busy to take on new work, but I guess I'll never know?

H&H collision is the only body shop I will take my vehicles to. They are fairly priced and do a…read moregreat job every time. Not to mention how fast they get my vehicles back to me. Craig is very helpful and knowledgeable. I highly recommend this place if you need any body work done.

It's never fun coming outside to see your window shattered on the ground, but ClearShield helps…read moremake the process seamless for replacement. Within 3 hours of calling about the issue, ClearShield had sent a representative to come and replace my window. We had a little snag (they brought the wrong size window), but they were able to quickly fix this and come to my work location the next day. The whole fix took less than an hour and the serviceperson was extremely kind. Per the invoice it looked like they didn't even charge for labor, so I think I probably should have tipped this guy (which I feel bad about so ClearShield let me know), but all in all a great experience for a lousy issue.

Prompt and professional service. They were able to come to my workplace within two hours of my…read morecall. Joe, the installer, did a great job. Courteous and professional!

I recently took my Tesla to have the rear bumper repaired. Blue Ash Auto Body was terrific. Not…read moreonly was the repair done very well, but they did some extra things at no charge and they completed the work 2 days early. They were completely accommodating in all phases, including working with my insurance company, as well as the car rental company. Their place is clean and very customer friendly and my car was cleaner than it was when I brought it in to be repaired. I highly recommend Blue Ash Auto Body.

The best body shop in the north Cincinnati Ohio area with super qualified folks that do their craft…read morethe right way

Had Caliber repair my 2026 GMC Terrain Denali through my…read moreinsurance. The staff was very professional and friendly, the estimated time for the repair was shorter then projected The repair work was Awesome.

Nobody wants to be in an accident and it's even more of a pain when you weren't at fault. The team…read moreat the Loveland location took care of everything from start to finish in a professional and empathetic manner. I remember having a few questions the first time we met and they simply replied "we got this, it's what we do", it was nice to go home knowing that they would handle all the details. If you care about your car and your safety this is the place to go, they go above and beyond simply fixing the dent including checking to make sure that there isn't more damage you can't see from the outside and checking your sensors/cameras/safety systems so that they continue to work the way they are designed to. I also must mention that I was not charged for the days that my vehicle sat on the lot before insurance was settlements , which happened to be nearly 2 weeks. I had friends warn me that I would be charged a storage or parking fee for all those days and the awesome folks at Caliber didn't charge me a dime! I was so happy that they thought that practice was as ridiculous as I did and even happier to tell my friends that I wasn't charged!!

always dependable and courteous. Reliable and exceed my…read moreexpectations. Good value for my investment. James always takes great care of me and our vehicles.

On 6-15-2026 took my 2020 Ford Ranger to Ziebart on Beechmont Ave for sound deadener/rustproofing…read more I was told that this procedure/process would take 3-4 hrs. I chose to wait on my truck since it was my only mode of transportation. Aprox 40 minutes later I was informed that my truck was completed and it was being pulled around front for my inspection. I thought to myself that that seemed awfully fast since I was told it would take 3-4 hrs. I was told that we could make the payment transition while they pulled my trunk around to the front. I payed my bill which was $658.49. I than, along with the manager James, went outside to look over my truck. I immediately noticed that the rear inner fender wells had not been treated as I was advised it would be as that is a part of the work process/procedure. I pointed this out to manager James and he agreed with my assessment and immediately apologized to me and told me how embarrassing this was for him. James than went inside the store and the assistant manager Murph came outside to meet me at my truck. At this time I was opening the hood of my truck and discovered that this area had not been treated also. I than questioned as to whether any of work had been completed via the work processes/sop/diagrams, etc. Asst Mgr Murph apologized to me several times and also told me how embarrassing this was to him also. Murph said he and Mgr James would re-due my truck themselves and they again took my truck to the garage to re-due the soundproof/rustproofing. At this point I am questioning my decision to get any work from this Ziebart ,or recommend this Ziebart to anyone. Aprox one hour later I was told that my truck was done. James and Murph offered me a detail job and a free one year warranty touch up for the actions of their employee. I now am doubting if I got the services that I payed my hard earned money for. At this point I am wondering how many other vehicles got out of that garage without getting what they paid for.

Went to the Western Hills shop 1st. After some discussion it was decided that their facility wasn't…read morecapable to make replacement and necessary calibration. They referred us to the Fairfield office Much better experience. Drove 30 miles in heavy rain but in was worth it. The lady at the desk researched our situation and advised us that we would likely be there all day. She looked into the Florence location- much closer and booked us in there. This young lady is probably the best customer service person I've dealt with. Thorough, attentive, just great. I only gave a 4 star rating 3 for the Western Hills 5 star for Fairfield

I requested a windshield replacement which was offered within a week of my call. The glass has been…read moregreat for the value and I'm happy about the lifetime warranty on it. Unfortunately, there was a fair amount of residue left on the windows along with debris inside the car on the dash. I also noticed some grease on the inside fabric. Just something to keep in mind if you want to come here.