I wish my contractor would have asked me about window choices before our renovation. These windows are the worst windows I have ever had. They are not tightly sealed so we continually have problems with bees, ladybugs and other pests in our house. My house renovation was under a year ago so I am going to ask my contractor about warranty/replacement. read more

Had an issue with my patio doors called them and there service person just retired, so Chad the salesman came over, he was very knowledgeable. Chad replaced one of the tracks and all the rollers on both doors, then adjusted doors. Very happy with the customer service... read more

We purchase gerkin windows in 2011, we have been getting a lot of moisture around the edges during the cold months. Call to see about someone coming out and looking at them and they said read their moisture or condensation rules. I called another window company and they said that what I have described means that the window seals are failing they will not come out and adjust it or look at it. These are extremely cheap crappy windows and I would never waste my money on this type of junk again read more

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I order all new windows for my house in the Aluminum Rhino series. One shouldn't have to question where the placement of the screens or the handles to open the windows are going to be; the design of this should be flawless. After installation, the screens went up, on the outside of the glass inside of the windows. No snapping inside of the glass, but outside 1 full inch. So I have screen that covers my glass and part of my aluminum windows. Not the sleek look I was going for. Then the crankout handles on the casement windows hang out so far that your blinds won't hit the window sill. They hit the handle. What kind of company makes that poor type of design. I can't believe I spend all this money for this. What does customer service say "They are in meetings for a new design for the handle." Very unsatisfied customer. read more