The Gym is clean and in a good location, but customer service if very poor. Lately, my Asthma is…read moregetting worse, so the doctor provided me with notes to stop working for three months. I provided the notes to the Gym manager and I asked that it will be my last three months notice. The manager along with their bosses in Frankfurt only gave me one month credit for those three months and they charged me for extra month.
I was told that Germans are not so advanced when it comes to customer service.
Fitness First do not care about its customers, but only about their pockets.
It doesn't matter if you are sick or not, as long as you sign the contract, you have to pay. They are like machines, no human factor is involved. Future customers: be aware of this...
