The pharmacist and staff are rude. CVS wants you to use their app and bar codes on the app, but…read morewhen you go through the drive thru, they won't take it. This store is nasty inside. Carpet is dirty. You get sick just walking into this dump. CVS is ghetto trash.

Had a family member enter the establishment to take care of their coupon policy. Store Manager was…read moreaggressive and confrontational. Slowly approached my mother in an intimidating fashion. This also isn't the first time my family has had issues with the same manager.

I love this local pharmacy. Everyone is extremely helpful and nice…read more They have a great selection of gift items.

I am so happy that I moved my prescriptions to the West Reading Drug Store. They always are on top…read moreof their game. I never have to wait long for my prescriptions and even if I have to wait there is so much to do on the Avenue that it isn't a big deal. I love the fact that they offer free delivery if needed. This is especially useful for the elderly and home bound. A service that only a local business can provide. With that being said , you have to visit the store. Whether it is for medicine or a greeting card, when you walk in you'll see it is a lot more. I love the unique items for sale, from wine bottle holders, to Grumpy Cat magnets, This is a great place to find a unique gift. I say check it out and if you are like me and love good service I suggest you leave the chain pharmacy and start using The West Reading Drug Store. It has been around for a long time serving this community and I hope it is here for even longer. Great local places are a treasure, just like this one.

The pharmacy messed up my refill schedule and wouldn't fix their mistake. They wouldn't even…read moreproperly answer my question. I have been taking a medication twice daily for two years now. However, they had filled an old once-a-day prescription back in January. It was a 90-day supply. I continued taking it as normal until this week. I saw my specialist two weeks ago, he has now changed it to a once-a-day prescription. I was to taper off every other day for a season to get used to once a day again slowly. But due to being given a once-a-day supply, I ran out today. When I went to refill it, they said it was a once-a-day prescription, which was news to me. I asked them to look back in their system and see when it had changed. I had been getting the twice a day filled there for over a year. They confirmed they saw the twice a day was recently cancelled, which PROVES my prescription should have been twice a day when filled in January. But they would not admit nor correct their mistake. The pharmacist said there was nothing he could do. Now, not only can I not taper my medication properly, I can't even get a refill until the end of this month. I'm hoping my doctor can fix this because this pharmacy messed up. I do not want to experience withdrawal symptoms. Additionally, the cashier at the pharmacy had her phone on. It rang while she was assisting me. She asked me to hold on while she silenced it. While I am thankful she silenced it, it should not have been on.

Three pharmacists on duty every weekday. Longer pharmacy hours than most local pharmacies.read more

Their Drive thru personnel need to learn how to speak to people who aren't feeling well. I was sick…read morewith the stomach flu and went to pick up my prescription. The less than enthusiastic clerk at the window told me I needed to come inside (I love been here before ) why do I need to come inside? Her response was because you need to come inside. Once inside, I waited in line 20 minutes, and needing a bathroom. I asked if there was a bathroom that I could use. The young man at the counter told me I needed to ask someone upfront if I could use the restroom. Well, how about I just get my meds and run home and pray everything stays where it should be? I only live a few minutes down the road. When it was my turn in line, I got my prescription and was leaving, it was then I realized there was only ONE of my two prescriptions in the bag. I had to return, and wait in line yet again. the pharmacist told me they didn't have my prescription. I had just left my doctors office and they had sent it over electronically. (You had this one, why would they not send both?) I was there when they did it. They told me it was done before I left. Then I had to call them again and ask them to call back to the pharmacy to have it put through. Once that was done, I had to wait for them to fill it. All the while, needing to utilize the restroom. I was sick & could barely hold myself up, I had a fever and was nauseous. Eventually, we got it all hammered out. But the young Spanish girl, the window really needs to learn a little bit of compassion and to speak politely to people. If you don't have an answer, find someone who can give us one. Not just because you have to come inside. I hope when she's feeling like that, she actually craps her pants. I got really lucky that I didn't.!

Horrendous prices. My CVS did not have my script and couldn't get it in. Yet this one had it. And…read moremine couldn't order it???? So they have this new system where u work on something like an iPad to get your script. There were 3 of us working to get our scripts. None of them works. So it took forever. Then the lady said I had no coupons on my card. I showed her on my phone there were. She didn't care & my coupons expired today. CVS continues to rip people off I wish I could give them no stars

Woefully understaffed; self-checkout had an issue for 5-10 minutes and no one showed up. Had to…read morewait for it to time out. But interesting ethnic food section!

AVOID AT ALL COSTS! Dropped off an empty RX bottle to have…read moretransferred from a hospital pharmacy where it was originally filled to CVS per health insurance requirements. It was a Saturday so the CVS pharmacist said he'd contact the original pharmacy the following Monday to have it transferred. 5 days later I got a message from the CVS pharmacist saying he transferred the RX. Two days later I went to get it...CVS had no record of it. The pharmacist who 'handled' it wasn't in so an employee took my name and info and said the pharmacist would call me the following Monday when he returned to work. No call ever came. Went back to the pharmacy to see if it had been filled. Nope. No record of it. This time, the pharmacist who was 'handling' it was there. And he completely changed his story and claimed the original pharmacy never transferred it despite the VM I have from him saying they had. He then said I needed a whole new prescription and sent a message to my family MD. I informed him my family MD wasn't the prescribing MD which he ignored. Didn't matter anyway...it turns out, he lied about contacting my family MD for a new prescription. I've now gone 3+ WEEKS without medication. (Have to use CVS per health insurance) The RX is only for a prescription vitamin with iron but it was prescribed due to a severe C Diff infection I had (and was hospitalized for for nearly 4 weeks) which can be fatal, especially to colon cancer patients like me. This pharmacist is a liar, doesn't do his job and literally plays with people's lives. Don't go here, its not worth your health and safety! BTW...the store is filthy as well.

I went to pick up a bottle of ketchup and the price was 8.29 !!!! For a bottle of ketchup? Never…read morewill I pay that anywhere

Today I went to this location to pick up children's tylenol for my 5 year old. I arrive at the…read morecounter to pay for the tylenol and gatorade. The woman asked for my License...It took me a few moments to respond as I was taken a back by this request. I responded " huh why". Cashier advises me that because of what's in the tylenol? Have we no common sense anymore in our society. I mean what the hell is a 45 year old man buying children's tylenol for anyway. I do not have high hopes for the future of this country. We are completely screwed as a society. I guess every empire must fall sooner or later.

CVS Pharmacy on N 11th Street used to be a disaster. New staff, new method of waiting on customers…read morehave made what was once a nightmare experience a much better and less time consuming one. cudos to the staff at this store both pharmacy and front.

Started at CVS on 5th st. My prescriptions just never got filled. for over a month. Transferred to…read morethe one on 11th & Rockland- and that one was even worse. I literally had to change to Walgreens to get a single one of my medications filled after waiting over a month at each location.