Located in the heart of Welwyn Garden City, we've walked past this place for years. Tonight, we decided to give it a try and booked in. After a short wait, we were greeted, seated, and presented with menus. By the time the server got to us, we knew both our drink and food orders, and put them in.
Wine came quickly. Water required additional prompting. The food arrived in good time, and was really quite excellent, especially for a chain restaurant. Why am I docking them a star, then? Slow service. A table to one side of us was seated, waited for quite some time to place an order, and then left in frustration. The table to the other side of us wished to pay their bill, and ultimately they simply went to the front door to pay and leave. I don't know is Giggling Squid is shorthanded at this location (it wasn't full), or the existing waitstaff need help managing their workload, but slow service here is a definite issue. Friendly, but slow. read more