When I came into the store last week, I was viscously accosted by new appearing employee Otto who…read morecame running out of nowhere to scream, "I saw you on the cameras!" repeating it as his main assertion and privacy violation for a regular shopper who has spent thousands there over the past several years. "You were spraying the primer spray paint on the floor!" Mom and I were taken aback and he looked infuriated, seething and staring at me menacingly, then sneering. I observed his red eyes which I told him was because he was an angry man. I told him never was a warning given, my Mom added no note was there to indicate not to. She told him, perhaps next time you can give her a piece of cardboard to spray on so she knows the nozzle is working. He agreed verbally to do this next time. I told him that not even one time did I not purchase one of those cans which happened to be working. Last year, I had one or two returns when some nozzles were not at a critical time. Mom and I were very upset by his hostile encounter, she was indignant and outraged that he didn't ask politely but confronted me in such an abusive manner, and we shopped for the next cans of primer at Walmart where we observed other testers had made a sea of marks on the floor also testing them out. Instead of the agreement made by Otto, the store violated me again as I walked in the store today and was called out by the female manager Mikki at the register. She also repeated, "you were caught on camera!" angrily. She said I sprayed spray paint on the floor and was not allowed in the store anymore. She added, the police would be called. I promptly called the national number to report the situation and let her know a lawsuit of rights violation would be submitted along with this negative review. Not even one warning was given. Otto provided one and we agreed to abide by it. Otto also agreed to provide a piece of cardboard next time and did not hold to his arrangement to provide further neglect of duty. This goes along with inappropriate interactions with the customer and lack of being the friendly neighborhood hardware folks they used to pose as. They were inconsistent and did not stand behind their own agreements to violate the business-customer rules. I will upload a snippet of my lawsuit when finished where my rights were violated and I was lied to. This Ace should pay for my gas as I'm forced to go to the downtown Ace Hardware and I should be allowed to shop at the local hardware store convenient for me.

This is a fabulous, incredible, awesome hardware store. If you are looking to recapture that ole…read moretime helpful staff this is the place. On entering, someone greets you and asks if you need help, and even if you don't it's not hard to find someone to help when you need it. Lot's of knowledgeable people. I've gone in many times to find supplies for my often quirky projects and there is always someone with helpful advice.

Very helpful old-fashioned service. Love going in there if they don't have it I'll order it for…read moreyou. Very helpful.

We've lived in town for a few years, but we hadn't understood the full value of this store until we…read morebought a home that was in desperate need of a complete gutting and remodel. Here's why we shop at McLean's: 1. OUTSTANDING customer service with people who know where things are, and KNOW how to get things done! I have asked so many questions, received so much good advice, and I am certain that our home wouldn't be as far along as it is today without the help of the men and women who work in this store. Joe, Gary, Nancy, Cathy, Terri, Kip, Jeremy, Jessica, Alyssa, Celina...the list goes on and on. They've even helped me find solutions, multiple times, that didn't require me spending a penny in store! 2. UNBELIEVABLE selection of products. They probably carry what you're looking for, and if not, they'll tell you where you can get it. (More than once I've been told to head to another store to get a product they didn't stock...who does that??). Whether it's lumber, hardware, tools, or some miscellaneous bolt that you need to prevent a barn door from sliding off its rails (for real!), they have it. 3. LOCAL employees, local owners, and this is a company that invests in the community. They hire a lot of teenagers and work with their school and sports schedules like few other companies do. One of our kids worked for them and we couldn't believe how well they paid her, and how graciously they worked with her athletic and academic schedules. Locally owned matters. 4. COMPETITIVE pricing to go with their significant inventory. Sure, you can occasionally save money on certain products by hitting up the big box stores, but not having to drive 35 minutes (each way), or not having to try and find someone to help answer your questions (seriously...McLean's staff are plentiful and their experience is unmatched!) is worth a few extra dollars. 5. FREE popcorn. yeah, if you were on the fence before you now have a reason to make this store your go-to for hardware and lumber. You can't be sad and eat popcorn at the same time. So if you like locally owned hardware stores that have outstanding customer service, great inventory, competitive prices, and free popcorn...McLean's is the place for you!

I enjoy shopping at this local hardware store. Their selection is great , and the employees are all…read moreextremely friendly, knowledgeable, and helpful!

Over the top "awesome customer service"! Today I had the…read morepleasure of receiving the epitome of great, customer focused service! I was in the Mancelona True Value for a replacement bulb for a light fixture. They had just sold the last one in stock. Rather then sending me away with out the bulb I needed, they removed one from a fixture for sale and sent me on my way as happy as I could be! I feel valued as a customer! Thank you

While I recently moved to the area, this was one of my first places I've visited in this new town…read moreof mine. The customer service is absolutely remarkable and welcoming.

Rude and not very helpful. Been in their store twice both times leaving disappointed. First time…read moregoing into store looking for hornet spray and find out they are out. No big deal, i attempt to leave and a younger associate attempts to help me and I let me know they are out. He looks at me and basically calls me a liar. Walks over a see they are in fact out. I left without a purchase. I decide to give them another chance. I go in looking for economy studs which are popular with any lumber yard. The associate had no idea what I was talking about and gave me the response we only sell premium studs. Ok, see you later Alden lumber... you are a mile from my house and I have a lot of projects. I guess I'll use the big box stores in TC.

Very friendly service. The guys will assist you in anyway they can. They can get you anything you…read moreneed for your home construction project.

I stopped here Summer of 2022 on a very hot day. My Diesel pickup was on Empty Fuel was like $5.80…read moreper gallon. I was traveling long distance from the Upper Peninsula and back to Kalamazoo. I went into the store to get ice and water for a 1/2 Gallon Water Jug. This really rude Jerk yelled at me "Don't even think of filling that Jug with Soda Pop" I don't drink Pop. I just drink water. I was trying to put ice in my Jug. I could here one solid junk of ice in the machine. I only got a few shavings in my jug. The person that I believed to be the owner of the store told me that I would have to pay for a bag of ice if I put ice in my 1/2 gallon Jug. I thought I saw the person that I perceived to be an owner go out a side door. I headed out the side door to show him that I only got a few shavings of ice and thus I would not be paying for a bag of ice. He yelled at me from within the store. He thought I was leaving and stealing a jug full of ice. The Jerk banned me from the Store and told me to never return. It would have cost me over $100.00 to fill my Fuel Tank. I left with 1/8 tank of fuel and made it to Mancelona. I had a wonderful meal at Mancelona BP and filled my Fuel Tank. I find Irony for being banned from a Store that I live 150 miles away from.

This is a go to place and worth the drive if your driving around or camping or boating…read more They have amazing food And have a hot case with different specials each day like prime rib or smoking ribs wings and fried chicken and they have a nice grocery store as well and walk in cooler for drinks oh and you can even order cu We go here every day when we're up visiting or on vacation

For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

You wouldn't think that the hardware store would become a reoccurring vacation destination, but for…read moreus that's absolutely what this place is. We have loved watching it grow and expand its offerings over the years. my husband being in the maintenance and carpentry fields at times found himself needing things and North Woods hardware has always been there to assist with a cheerful smile. Service has always been friendly and helpful. I love perusing the HomeGoods and I've enjoyed exploring the expanded garden areas no stop to Glen. Arbor is complete without a pop into our favorite northern hardware store.

I've spent money and time here in the past, but never again. Today I went in to buy some paint…read more There was a woman at the paint desk. She said "I'll be right back." She went to the front of the store and started chatting with a coworker. I waited. And waited. Finally, I went up to the front of the store, and on my way out the door I said "Thanks for your help." She replied very contemptuously, "You're so very welcome." I don't know, maybe they feel they have too many customers. If that's the case, I'm happy to help alleviate that situation.