Pulled up this week with mom to check out mini vans. As I paused and slowly parked, a salesguy came out and started gesticulating wildly that I could park. He approached us and led us into the dealer and alerted us that it was about to get really loud as the dealer just sold a car and they were going to celebrate. A minute later, wow IMAX level loud music that was incredibly overwhelming for a couple minutes. He asked questions regarding contact details, budget, finance/cash and filled out a paper intake form. Then he took my driver's license and then went to get the keys. We waited a while (maybe 5-10 minutes, which is fine) and then he led us to the car he pulled up with all the doors and trunk open. He gave us a quick overview before being pulled away to another customer...for about 10-15 minutes. He came by to show us more features for a minute and disappeared again for another 10-15 minutes, and I just decided to leave at that point as I had a flight to catch. I didn't even get to test drive it. I mentioned my parent's priority during the consult was the 360 cameras and the car he pulled up was a lower tier without that feature. TLDR cons: - dealer shouldn't blast music at that headache-triggering level - salesperson shouldn't be so eager to rush out to usher in a new customer if he is in the middle of handling another customer - salesperson should have passed us onto another salesperson if he was going to be gone for longer 15 minutes, or had another salesperson handle his other customer. I would have been fine if he just let us test drive it independently, but perhaps that is against this dealer's policy. read more

This dealership will screw you over. They claim to make sure each used vehicle is certified and in working condition before they sell. I even asked about what the process was of certifying a vehicle to be sold. Not even within 30 days of purchasing a vehicle from Gillman Honda Fort Bend, from salesman Vik Gupta, the vehicle had a catastrophic failure of the transmission and requires a replacement transmission which is roughly a $5,500 repair. Gillman Honda Fort Bend stated there's nothing they can do to help resolve the situation. They stated the vehicle was bought "AS IS", but that "as is" was accepted with the understanding that the vehicle being purchased was in working condition. This vehicle was, in fact, not in working condition. Stay away from this sketchy dealership. read more

I absolutely do NOT like when salesmen pry into your personal business, tell YOU what car they want you to have AND how they want you to purchase it. The fact that this salesman told me "well you cant miss something you didnt have" when I mentioned that I wanted power seats. They forced leasing a vehicle down my throat even after I specifically said no. The same mgr I dealt with purchasing my last Honda. Ive given up with this location. read more

If I could give 0 stars I would. If you enjoy bad customer service, lazy workers wasting your time, and having to visit multiple times to get an issue fixed, this is the place for you. This saga started a year ago when we scheduled for a radio replacement and had an appointment set, but when we showed up there was no radio ordered. That was the first red flag, but based on the issue we had to bring it to a dealership for the fix and decided to give them a chance. I talked to a clueless manager on the phone about scheduling an appointment based on the past visit history, no visit recorded in the computer. We scheduled an appointment to get the radio fixed, and guess what they didn't test after they swapped the radio... the sound! What is a radio for if not for sound. Andres provided terrible customer service over the phone, clearly getting agitated when he was the one who couldn't understand a simple question. He couldn't even give me an estimate for pricing despite me asking multiple times to make sure he understood the question. He still called me back and had no pricing estimates. We had a loaner car for the repair, but the floor mats weren't put in, we had to find them in the trunk and install them ourselves. Jewelz the service advisor allowed a repair without testing the radio, and then wasn't there for the follow up appointment. They even scheduled a 7 am repair appointment, but guess what time the techs come in... 8 am. Once upon a time this location had pretty good customer service and that's why we went there, but those days are long gone. Save your time and money and go somewhere else. read more

I purchased my 3rd car from here this weekend. My salesman, Princeton Lee, was great. It was a smooth transaction with no hiccups. I think they're pretty honest. All dealerships are trying to make money, they're a business, but these guys weren't detrimentally deceptive like others. Victor, the finance gent, was nice as well. read more

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I absolutely recommend overall speaking with Robert Garza was fabulous with everything. It was such a smooth easy process and couldn't ask for a better experience. read more

I brought my mother-in-law's car in. She lives in California, but got the recall notice while here in Texas. The dealership was great from the initial phone call till the time I drove out the door. Very courteous very friendly. I had an appointment and was in within 15 minutes of my appointment time. Plenty of room for waiting. Free coffee too. read more

You think you're a fish? So where's your gill, man? We've been looking for a new car and this is one of the places we came. It wasn't bad and definitely very friendly. Decent for sure. It's somewhere that I would consider coming to purchase a car in future, but the prices are so high these days. read more

Gillman Honda Fort Bend - I'm fonda Honda - Tires Near Me - Rosenberg, Texas

Chile, I know yall are lying to me! The reviews at Gillman are so terrible lol. This is so unfortunate because I truly appreciate the guys that I've connected with on every visit to Honda. Let's start here- I purchased my 2022 Honda Accord Sport at this location in December of 2021. Yes, an early Christmas gift to myself, and Sunday was my sales guy! I just love him, we previously worked together at Toyota of Katy (another story for another day, no I am not in sales and no I do not want to be, lol) I had no clue Sunday worked here at Honda, but it was meant to be because that's who was suppose to sell me this vehicle. During each of my visits, I've had the pleasure of working with Dennis and Jose and they are wonderful guys! I told Dennis this past Saturday, "man people really hate yall on Yelp *laughs* but that won't be me and that has never been my experience" So Dennis if you're reading this- it's me! My favorite thing about Gilman Honda is the customer service and the customer center- hella coffee and tea options + the fixings. Necessary when you're waiting all day at this place. Thank you for the great service. So, I am going with 4 stars because there's always a small space for growth (we all need this). Wondering if they are short-staffed, due to the lengthy wait time for oil changes. For example- I scheduled an appointment at 7 AM on a Friday morning and I didn't leave until close to 10 AM. While I am aware these things take time, I do not like to look within for patience in order to sit that long. Second, I was told when I purchased my car that I would receive free oil changes always- this came from the finance man, whom I worked with at Toyota too and I do not remember his name. The thing is this- I am fully aware that you tell customers lots of really pretty, nice things in order to get a bag and sell cars, but do not lie to me because I am not a fool. Respectfully. My second oil change was honored based on what I shared with the guy. Thank you to him (can't remember his name) I also understand that during this era, during this inflation, the car business is in shambles. However, keep your word and meet the needs of the customer. All in all, Gillman Honda is a good place with great staff/customer service. I'll be back obviously because I need another expensive ass oil change. Hehe read more

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I went in today to sit in the car not to drive one, but the set in one I was approached by two individuals when I pulled up one was fairly new wasn't sure on what to show me. The other guy jumped in and said let's go inside. And I could have you sit in one of our cars I proceeded in the battery was unplugged so the seat couldn't sit back. The whole reason was me coming in today was to sit in a seat not to drive a car not to talk about buying a car just to sit in the seat. The man proceeded to tell me that he would have somebody bring a car around to come into the office to look over things. I don't need to look over anything. I replied. All I need to do is sit in the seat if this is something you cannot do for me, then I'll be on my way. thank you and I was proceeded to walk out the door . He followed me out the door and asked me if I was scared. I turned around I said, scared of what he said you're scared and I told him never to tell a woman that she is scared. I asked him his name. He said fuck you. I got in my car. I closed the door. I sat there for a second. Somebody else approached my car asked if there was anything that they could do for me my reply was ask fuck you because when I asked the gentleman what his name was he told me fuck you and I also told him he explained to me that I was scared so you can tell Mr. fuck you I will not be coming back and I will be contacting your corporate office in the morning and I proceeded to leave read more

Monday, 16 June, I walked in to Gilman Honda and asked to sit in a car. I did not want to test drive. All I wanted to do is sit inside a SUV so I can see if I have enough legroom and if the car is what I'm looking for. Not looking to test drive anything all I wanna do is sit The sales person never introduced himself to me. I want that to be known upfront told me to come in the back office so we can pull a car around. I said I could stay here while you pull a car around. I do not need to come into your back office because all I wanna do is sit in a car. He had one in the showroom, but the battery was unplugged so the seat wouldn't move back. Not sure how the battery has to do with the seat but whatever again he told me to come in his office and I told him no I'm good. I'll come back another time as I'm walking out the door he follows me. He asked me if I was scared. I said excuse me he asked me again. Are you scared and I'm like why would you ask a woman if she is scared this is something that you should never ask a woman I asked him his name. His response was fuck you. I will never buy anything from this place. I will never test drive from this place for them to have an employee to tell me fuck you is his name and am I scared is disgusting. All I know about him is he's bald and was wearing a red shirt Now somebody else approached my car when I was leaving and asked me if there's anything he could do and I said no I can't purchasing something from a company who speak women like this read more

This is my second review, because now I find something else upsetting! I had oil and filter change, plus tire rotation, recall item fixed. My black Honda Odyssey gets serviced meticulously! I checked the tire pressures and not one matched on the vehicle display. I just noticed, see by attached photo that although I brought in vehicle for oil change they did not reset the display. It reads 40% when it should read 100%. Now I may burn 2 hours out of my day (30 min drive time each way) to fix very minor things that they either forgot or were too lazy to do! I just may go to YouTube and for the fix! Now if a could fix the Radar remote switch they repositioned and left dangling that would be a miracle! read more

Gillman Honda Fort Bend - Oil change service display never reset to 100% - Tires Near Me - Rosenberg, Texas

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Had I known this dealership would BS me around, I would've gone someplace else. I got my 2022 Honda Civic in November, 2021. I was told by Brandon who closed the sale that as long as I had the tire lock, nobody would be able to steal my all black rims. Fast forward to February 2022, my car was parked in my apartment complex and all four of my tires and rims were stolen. I double checked to make sure my wheel lock was still in my purse, which it was so I really didn't understand. Remember what Brandon told me right? I took my car to Gillman to be repaired. Here we are three months later and I have to take my car back in for work that was not completed in the month time span that they had it. There is noticeable damage done underneath the car from it being left on bricks that was not repaired. The passenger door running board was not fixed probably and I had to push it in place for it to stay. Not my job. There was damage on the front fender that was not fixed, nor was the right rear mud flap replaced, which I was told by Marcus before picking up the car that the mud flaps should be in within two weeks. The mud flap finally came in almost a month later and I had to call the dealership to find out. AFTER calling every other day for a month to see if it was in. In order to fix my mud flap, they will need my car all day I was told. I won't be able to get a rental under this claim because I used all 30 of my rental days for this particular claim by having the car at Gillman for a month. I haven't checked yet to see if they can give me a loaner while it's being fixed but it has not been the most pleasant experience dealing with Honda. I told Brandon that I wanted to give the car back and he said that was an option. I was never able to speak with him after my initial call and was told by Marcus in Service that I wouldn't be able to give my car back. That it was like anything else, once it leaves the lot you are responsible. I pay way too much for a note for this BS and I handled this all without being nasty to anyone at Honda. Their service sucks and had I known this would be the outcome, I never would've gotten the car. If I were you, RUN to another dealership because this is not the one to deal with. Per Marcus ( Service Tech ), the car was kept a bit longer initially because there was a noise that the car made and they fixed it. The car still makes a rattling noise when accelerating or just coasting with the foot of the gas. The noise is similar to a rattlesnake's tail. Additionally, the 18 inch black tires and rims were replaced with noticeable differences (Pictures taken) : *Warped driver side tire, around the entire outside of tire. *The chrome wheel lugs were replaced by all black wheel lugs but no wheel locks. *The rims that were replaced were black but dull and not shiny like the original ones and the insides had rust on them. Finally, the car is a lease which is even more disappointing because I am sure I will be returning this vehicle and not trust Honda again. All over the service department, there are signs hinting at the level of service for their customers and for a new customer it has been beyond underwhelming. I had to call over and over, leave messages and not be called back. Asked to speak with the manager and assured I would be contacted by a manager but still only got the service lead Marcus. I can provide phone records to show how much I had to call and wait and never be treated properly, especially as a new customer. *Note, I even paid for the extra package that includes oil changes and normal maintenance on the vehicle. Again, because it is a lease vehicle and I want to make sure it is kept in pristine condition. I plan to call 1-800-HONDA tomorrow to voice my displeasures. I did not want to do this but the investment I made is not being matched by Honda. read more

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Purchased a car from them called to set up oil change I was told it would be complimentary since it was my first oil change I get there and am told no it not and that the person I spoke to didn't know about my car very disappointing definitely regretting buying this vehicle with them read more

I believe their technicians don't really go through your car, they only go through their check list. I took my car for service, my battery was "tested" and it was perfect according to their technician. Less than 24hr later my car had to be towed away because the battery was completely dead. In a different occasion, I reported the homelink needed to be replaced. Again, according to the technician it was operating as expected (signal strength and everything). I had to pull the agent to my car and show him the homelink was dead, that it was impossible they had tested it. Similar situation with the injectors of my car, the technician only cleared the alarm and call it good (instead of fixing the issue). I took my car to a different agency and they reported the injectors needed to be changed. My advice, go somewhere else to have your car inspected or fixed. read more

Gillman replaced the lower engine cover on my CRV only for it to come off less than 3 months later. Since this happened on a Sunday when Gillman was closed, I took my vehicle to Honda of Tomball where I was informed that Gillman didn't install it properly and should have replaced an additional part in order for it to be secured. Not only was it very difficult to schedule an appointment with Gillman and the service advisor attempt to charge me double for the lower engine guard, the work was subpar. Additionally, every time I have gone to Gillman for an oil change, they are unable to pull up the maintenance package that I purchased through them. Needless to say, they won't be getting any more of business. I'll happily drive the extra distance to Tomball to have a professional experience. read more

Teno Terry and Wilfredo and one more guy I forgot his name were AMAAAAAZINNGGGG they got me the car I wanted and helped me get approved with my down payment if you need someone to keep it real with you and help you out if situation THIS DEALERSHIP IS THE ONE !!! read more

Oluwamuyiwa Thompson was very helpful with my purchase and was patient enough to stay even after closing hours to answer all of my questions. Thank you team Gilman @ fort bend. read more

Gillman Honda Fort Bend - Tires Near Me - Rosenberg, Texas

Why I will not return to Gillman Honda. in 2021 I purchased a CRV. Recently, I noticed the tread depth measured 4/32 on my front left tire. This prompted me to check the other tires. Tread depth for each was very low based on the mileage of 16,317. I can never remember encountering such poor performance for a set of tires included on a new car purchase. Since I had used the dealership for many years. I called for advice on how to proceed. I was instructed to schedule an appointment with the service department. I did so and after arriving; the service representative and the service manager both told me they did not handle tire claims. I acknowledged this as something I was aware of; I was simply there to determine if they might share who to contact and something about the process. They had no interest in assisting or offering assistance particularly the service manager. He finally ask the service representative to provide me a phone number for Hankook. I later called Discount Tire in Rosenberg. Greg helped me and supplied the information I had been seeking. Apparently there is no mileage warranty for tires supplied on new vehicles. BUYER BEWARE. read more

I booked an appointment for 4 pm for oil change. I arrived at 3:47 and its 5pm and my car is still parked where i left. Whats the point of appointment if i have to wait. Worst customer service. Toyota is way better in this regards. read more

I dropped my car off for an oil change at 8:00 am The time is now 5:21 never received a call or anything. Who takes 8 hours for an oil change. I even called and never get a answer from service. Very unprofessional. read more

I normally work with Andrea however she's no longer with Honda, I met Lance Clemons, I explained the urgency in getting my vehicle back, yes of course my failure to properly prepare is not their emergency! To my surprise, Lance got my Accord in and out, I was able to make to my daughters graduation on time and in a clean ride! Oh yes, my baby was dirty it's been rainy for like 3 days straight, I did ask if they could clean it both inside and out, normally Honda dorks touch the inside but they did!! Thank you thank you thank you Lance! I'll be back next month to have my vehicle serviced. I'll be in earlier for quotes for both!! Yes I'll be asking for you! read more