Ginn does not honor Mopar service plans, and Mopar will not enforce their own plans. Mopar will tell you it's at the dealers discretion even though they tell you you're covered nationwide including Canada. I will no longer do business with Ginn, and I canceled my Mopar service plans on 3 vehicles because Mopar does not stand by the plans they sell. Here's what Mopar had to say when I escalated the situation with Ginn... After reviewing the case, we would like to kindly inform you that the inclusion of specific Parts/Service under a particular warranty/service contract is determined at the discretion of the dealership. Each dealership may have its own policies and exceptions, and as such, this matter is best addressed directly with them. The dealership team, particularly the service manager or general manager, would be in the best position to assist you further and to determine which parts/services may be covered under the applicable warranty/service contract. For reference, I moved to Georgia from California (been here 5 years), and let me tell you, NOBODY IN GEORGIA STANDS BY WHAT THEY SELL OR TELL YOU, and the laws protect business, not consumers. So if you like getting taken advantage of in every way possible... move to this sink hole called Georgia. read more

Austin Bowen is the best and he made me very happy I took our Van to Ginn Chrysler Jeep Dodge. I took my van to him based on what I was told by another company seeing oil filter housing leaking. He told me that he saw no leak. He made sure to drive my van twice based on my concern with the leak and still did not charge me for the service. Now this is what I call excellent customer service! read more

Beware!! Do not buy from them! If they lie to get you there, what will they do once you are there! Found a Rubicon online on their website for 55553.00. Interested so went to dealership to look and potentially buy. Spoke to salesman and was informed that the price advertised was with multiple rebates but that I was only allowed one rebate even though I qualified for multiple and informed that no one qualified for all rebates that would make the price what advertised online. When questioned about false advertising, salesman stated that I could see that way! read more

I had a truly great experience thanks to Jason at Ginn Chrysler Jeep Dodge Ram. He was incredibly hospitable and took his time with us, which I really appreciated. As a woman dealing with car issues, it can be overwhelming and stressful, but Jason made the whole experience so much easier. He genuinely cared about our safety and didn't want us driving back home with a problematic car. Despite a busy schedule, he made sure to squeeze us in so our car could be repaired right away. He explained everything clearly and thoroughly, and you could tell he really knew what he was doing--and cared. Jason is not only professional, but just an all-around great person. The front desk receptionist Kelly is very sweet as she is heaven sent, she gave my baby a pop cycle as he was teething and was just so caring. Thank you so much for everything! read more

Called to check on my truck today, and it's ready for pick up. Actually scared to drive it. Hope and Pray that I have no further issues. Thank God for WARRANTIES!!!! Thanks Ginn for making it right read more

They were very kind, courteous and helpful. Asked me about all the things that needed to checked. I appreciate information and answered all questions. Great service. read more

Ginn Chrysler Jeep Dodge Ram - Oil Change, filter change, tire rotation. Speed service yes please! - Car Dealers Near Me - Covington, Georgia

Bought my Wrangler last year from here. My salesman was fine (reason I didn't give just 1 star). Service is the only reason for the low review. Waited 4.5 hrs for a simple battery change. Was told it was one price then another, not big deal. Things change. My issue is that as soon as I get home one of my newer tires shows nearly flat on the front panel. Find a nail pierced in my tire. I had not issues with my tires prior to bringing here. Coinsidence, intentional, who knows. I won't return. read more

I called Ginn Dodge about a truck I seen on there website. I spoke with Zach Hill about the truck I was looking at. Zack told me about the incentives that would apply to this truck I was looking at. I decided to get the truck. He had all the paperwork ready when I arrived. I test drove the truck and was done in 30 minutes. Thank you Zack for everything. read more

Very friendly helpful people. I came here because I was having an issue with my jeep and they helped me out. Employees were very respectful and friendly. I didn't buy my car from here but I didn't stop them from answering my questions. read more

Ginn Chrysler Jeep Dodge Ram - Sign at entrance - Car Dealers Near Me - Covington, Georgia

Called to try to have an oil leak looked at on 2015 Jeep Cherokee Trailhawk. I was getting ready to sell the Jeep myself and purchase a new one but when I told the service department the year, mileage (130K) and type of Jeep, lady in service said owner will not take a vehicle in shop that was that high in mileage that was not purchased from Ginn Chrysler Jeep Dodge Ram. I guess I won't be getting anything new from there. From other reviews I may have dodged a bullet. read more

The service department is a joke. Will not fix my clear coat that is peeling nor will they call me back. Bad service bad rating you get. Stop ignoring your customers. Interesting? Can't find me in your database? I bought my truck from you guys And have had it serviced three times. Nice excuse read more

By far the absolute worst car shopping experience I have ever had in 30 years! While the random auto emails and useless chat feature on their app is annoying enough (no questions answered only referral to a sales person) of particular disgust is the so-called sales manager, Wesley Nash. While never actually finishing college, Wesley has certainly learned his masters in playing the "shell-game" with prospective clients. Literally hiding vehicles and not offering any assistance to a bona-fide, qualified customer who seeks an advertised national special that will NOT benefit Wesley nor the dealership. Wesley was disrespectful, rude, assumptive, and unprofessional.. I would not recommend dealing with Wesley Nash nor Ginn Auto Group for any vehicle needs. read more

Honest dealership. I know that's an oxymoron typically but they are! I came in to get a remote start on my Super Bee. I sources the parts myself but was missing a part per the technician. Instead of them trying to work with what I got they packaged my parts back nicely and told me the issue. No BS. I like that and appreciate that. They will continue to get my business. I worked with Rebecca Connelly in service. A very nice lady and great customer service! read more

Get a car from Shelton ASAP! If you needed anything done to your vehicle or any extra features. He is willing to negotiate the best price range for you to be able to leave with the car of your dreams . read more

I had a very good experience in the service department on Monday, March 28th. I felt comfortable dealing with the staff, the facility is clean, and I received my vehicle back the same day! Staff were helpful and responsive! read more

I live in Arizona and my first time buying a vehicle online was with Ginn. I am in my fifties so it was definitely a learning experience. I can be difficult to deal with especially when high dollar purchases are involved. Donald Frank and Wes Nash were extremely patient and professional with me. I appreciate their willingness to take the time that turned out to be necessary in walking me through the process. I definitely recommend Ginn for any vehicle purchase you may be considering. read more

I went in today to get my diesel fuel filters and oil done. They were very helpful and surprisingly quick with the work. Not only that in a acquiring information about a lift kit and flip out sidesteps it was very informative. I will be back for them to turn animal into a monster read more

This is my go to dealership for all of my service work on my Jeep. I can count on them to get me in quickly if I need immediate service. Jason is always very helpful and honest. I highly recommend Ginn Chrysler Jeep Dodge. read more

I used this recently for an upgrade lift and other modifications to my Jeep Moab. Jason, the store manager was very helpful and he answered all of my questions and him and his staff were courteous and friendly. "Drew" who assisted me with my actual upgrades was constantly in touch with me about the process and any issues with parts/ completion. He went above and beyond to make sure that my upgrades met my expectations. The upgrades did meet and exceed my expectations. I would recommend this location to anyone looking for great customer service and quality work. Thanks Jason & Drew! read more

I took my car here to get it checked out. Long story short- they mis-diagnosed my car. Told me it was a pulley. Took my car to a different mechanic for a cheaper price , come to find out it was my alternator. If your going to charge $120 for a proper diagnostic I would expect my car to be thoroughly looked at. $120 down the drain. Spoke to the service manager and told me there's nothing we can do. I'm scared to take it to any Authorized Jeep Dealer for this reason. read more

My First impression - I was looking at several Jeep trucks on the side of the facility. An employee bumping the bass in a radio very loudly in Cadillac to the rear of what I assumed was the service center. As I was looking at several vehicles, that same employee with a raised voice asked, "did I need any help". Not a very professional appearance of the dealership and I almost left. However, I was invited to the facility via email by Joseph a sales manager and I said I would stop by. I entered the facility and was greeted by a few people and Don or "The Don" as he is known. Don was very professional and personable and I really appreciated the stark difference from my first impression. I am an internet shopper and have done my due diligence and currently have not reached a new deal, however, I want to compliment "The Don" and his professionalism. If you are looking for a Jeep or Dodge step inside and see him and I am certain you will not be disappointed. To the leadership staff - first impressions are vital and I almost left your facility based upon this aspect alone. read more

I like these Chrysler Dealership !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The Parts Dept. Guy is great. read more

They were very helpful with getting me the car I wanted and the payment plan I needed to be able to purchase my car! The next time I'm in the market to purchase another car they will be my first stop! read more

By far the worst buying experience in my life! The sales side of the house is great, however finance manager is the worst. Not only did we shake on a deal with the sales manager OUT THE DOOR, like everyone else does, and even put $ down. The finance manager now wants $ to pay for the TAVT that was negotiated when we shook and signed on the deal. Now all he keeps telling me is how he would have never made this deal!! Mind you this is two weeks after they have all our money which is over $65k!!! I drove 2 hours for this??!! Not to mention say around for 3 hours and we were the only customers in there and then Finance manger blames the error on being rushed and human error!! Untrustworthy bait and switch and down right fraudulent ! I hate to write this review cause I thought everyone else was pleasant, but it comes down to what's right and what's wrong! And trying to hold my title and tag until I pay them $750 because he can't do his job, which is what he's supposed to be an expert at, paper work, is down right fraudulent! Go anywhere Troncalli, Hayes, Palmer, Akin!! In business since 1922?? Y'all need some remedial training! Next stop BBB and Tax Revenue Office!! read more

Service Department is the worst. I made an appointment on Monday for 9am for a recall repair. So at 8:30 Monday morning I give them a call to verify that they have the part and the guy that answer went and checked and said he had two left. So I left my vehicle with them for a whole day to get a call the next day stating that they didn't have the part. And when I explain to the service lady that called before I came and they verified that they had 2 of the recall parts left she stated. Oh we must have sold them to another dealership. WHAT??? Sooooo you sale the only 2 recall parts that you have to another dealership that fast when I had an appointment ok . BULL SHIT!!!!! So this low budget so called service department will never see me again because they trade and sale parts like a junkyard and don't have the part to keep for themselves. Who's running this service department never mind who cares. So you guys get thumbs down 5 time and a NEGATIVE 5 stars. Do everybody a favor and close the doors. read more

Just bought my wife a new Jeep Patriot from Ginn! It was a great experience from start to finish. My sales person Jeff Dollar took all the time my wife needed to fully understand all of the buttons and gadgets that came on the car. If you want a friendly place that does not pressure you to BUY TODAY and does not play games then go to Ginn! read more

Place is horrible. Currently sitting in the small ass waiting room about the size of a hallway. Acoustic Ceiling tiles are missing from the ceiling, leakin water has stained about half of the ceiling. Chip crumbs all over the ground. Came here to wash my newly purchased jeep because it has the sticker residue all over the windows and was very dirty when I bought it about a week ago. Supposively a guy got fired today that helps washes the cars so there is 5-6 salesman just standing outside talking and looking a laughing and cutting up on the golfcart. I got here at noon and it is now 2:10.. 2 hours and 10 minutes and counting for them to clean my car like it should have been when I made the purchase! I went outside to look on the progress and the guy was in the office flirting with the lady at the desk, he saw me and went back to my car in the garage. He walked behind the garage door and appeared to light up a crack pipe and take 3-5 hits. He saw me and quickly stopped and yelled "do you want tire shine!?" I said "no thanks!!" Just because I wanted him to hurry his ass up and get to work. I just wanted to leave at this point. He reassured me that not putting side shine was a good idea because dirt would stick to it. Or he was just lazy and talked me out of it. The guy I bought it from forgot to give me the key to the sunroof so I finally got that from him and will be finally able to use my sunroof when I leave. (If this key actually fits.. the one he handed me last week didn't..) well it's 2:20 now.. fuck!!! The bathroom is disgusting paper towels are overflowing the trash can. It not clean (mirror floor toilet etc) there's an office across from the bathroom door with the door open , windows off, very dirty papers scattered all over the desk. Maybe it's for storage just really weird and not a good look. Oh the salesman just went to help him since it's taking 2 1/2 hours. Finally he stepped in but I'll give him credit.. I guess standing around chatting with 5 other people wasnt a good look when I've been here this long for a simple car wash.. the car drop off overhang has styrofoam falling down from the siding (yeah the entire building is made of styrofoam) exposed wood isn't showing over the rusty exposed steel bracing. Not a good look. Manager was nowhere to be found so that's why I'm writing this. I might take a nap soon this is rediculous. I can't believe it's 2:30 now... and I can tell beleive that guy was smoking out of a crack pipe !!! Wtf!!! I might take a nap soon... fuck this place never coming back here for any reason ever again.. Okay the salesman just gave us The car.. 2:35 now.. 2hrs 35minutes. Damn. Gotta readjust my mirrors.. the salesman helped out he was all sweaty from helping finish washing the car after helping the crackhead in the back even though that she not his job. Nice of him. But still overall horrible experience. Never again. Do not come here !!! read more

Like most people, I hate going to a dealership to buy a car. I looked online at many dealerships for a car. Most dealerships did not work with me or were not straight with the pricing on their vehicles. I finally came across Ginn in Covington and was in contact with them on a vehicle I wanted to purchase. I was in contact with Wes who is a manager there. We agreed on a price for the vehicle and he sent me the worksheet showing the vehicle price, fees, and taxes. I scheduled an appointment to go test drive and purchase the vehicle for the agreed upon price. The dealership looked old as I pulled in but they told me they are in the process of moving to a new location because the building was old and the lot was too small. I met with Wes who directed me to Ryan who was our sales consultant. He told Ryan we already had an agreed upon price and they had the vehicle ready for me to test drive. Paperwork was completed and they even contacted my bank to see if I would get a reduced rate for buying through them. They filled my tank and washed my vehicle spotless clean. Maycio did a fantastic job in going over the vehicle and it's components. He also ensured I received my registration for accounts with the vehicle prior to leaving. I had to contact him the next day because I didn't receive one email yet and wanted me to come in to make sure I had it taken care of. This dealership exceeded all my expectations and made this a great experience for my family. I recommend anyone to purchase a vehicle here if you want a fair deal. read more

I went to another Dodge dealership in the metro Atlanta area, yes the one with the T.V. commercials and their prices were higher, I have good credit so I filled out the preapproval credit application to save time and submitted it online at their website, never heard back from them, yes from metro Atl. Ram truck dealer, I knew about Ginn in Covington and went to their website and found a Ram truck, filled out the inquiry for info and Bam within 30 minutes got a phone call from Jeff Dollar, went in the next day and I must say Jeff Dollar and Tim Dabney plus the sales manager were all professional, all I need to say is the rest is history I came out with the truck I wanted at a price that I can afford, so thanks to Tim Dabney, Jeff Dollar and his sales manager for making it happen and yes I would go back in the future when I'm on the market for a vehicle and anyone reading this review should check out Ginn Chrysler Jeep Dodge in Covington GA. read more

I brought my 2011 Jeep Wrangler to Ginn because my parking brake light came on intermittently and my radio occasionally cut out. Ginn charged my a $100 diagnostic fee to tell me my master cylinder was bad ($800) and my radio unit was bad (another $800). I took my Jeep to a nearby shop for a second opinion. They said my brakes and master cylinder were fine, the jeep was just a little low on brake fluid. They topped it off and the light has never come back on 3000 miles later. The only problem with the radio was a bit of rust in the connection, the radio was fine and did not need to be replaced. I called to tell them about the misdiagnosis and they promised to look into it and call me back. Never did. I think that says it all right there. read more

One of the BEST vehicle purchases we have made. GREAT price, AWESOME customer service. Thank you to Philip and Jason -- it was great working with ya'll. read more

I will be honest, tried working with Ginn in the past, no luck. That was years ago. I needed a Jeep Grand Cherokee and thought I would give my own home town dealership another try. What a difference. Great saleman, Jeff Dollar and two great Sales Managers, Wes Nash and Rick Pittman. They welcomed us, they listened to us and they worked with us. Never felt pressured but felt like they cared whether they could help us out. I will have NO trouble returning to this dealer the next time I need a vehicle. They were very honest, no games and we reached a deal that was good for both sides. Honesty means everything to my husband and I, and we feel we got that. Love the new Jeep! Thank you Ginn, the right people make ALL the difference!! read more