Booked a few nights at this hotel but unfortunately missed the train to Lagos and had to cancel…read morelast minute. I'm writing this review solely based on the amazing customer service I experienced. When I called to cancel my stay the person who answered was extremely helpful and did the best she could to help me catch a different train and sort through the transportation issues I was having. Unfortunately I was still unable to make it to Lagos with the ability to make the most out of my short stay and ended up canceling. They were kind enough to waive any charges, despite me canceling very last minute. I truly hope I am able to travel to Lagos one day so I can fully experience this hotel.

I called this dish 'cute' and they took it as a compliment. I think there were 3 kernels of corn in…read morethis ceviche. For the price point you can almost buy your own fishing trawler. Tasty, but not mind blowing.

Genuine service, especially at front desk, valet and at the bar. To be fair, I went in the off…read moreseason. There weren't a lot of guests staying here. Maybe it's different in the summer vs winter? Breakfast was part of the stay package. It wasn't a cheap continental breakfast, they went all out. It was a resort. The price staying here was comparable was to airbnbs in the area. This was so much more worth it. Complimentary drinks at the bar, valet and access to the spa and pools were also included. It was a bit away from town in a residential area, but if you have car it's not a problem whatsoever. If you compare to South American resorts, there's no beach, but there are cliff/ocean views nearby. I was definitely consider coming back here if I'm in Algarve.

What can I say about this magnificent place? It's sitting on the Atlantic ocean, so the views are…read moreout of this world. My hubby and I needed a relaxed day, so we decided to head over to Cascade for their resort and wellness spa. It was everything you wanted in a spa, Turkish sauna, couple messages, etc. Even enjoying the view, you can't go wrong. This place is a gem, and I've already had days booked for next year!

This 4 star has some pros and cons…read more Pro: Rooms have balconies Breakfast served at 8 Underground garage Restaurant on site as well as nearby Across street from A Farmacia. Queen size bed. Con No bathtub, just a small standup shower Room are small Sink in bathroom has little counter space to put all of your items. What? No Bidet!

I loved staying at this resort. The highlight is really the staff. They are so accommodating, kind…read moreand thoughtful. We checked in online in the app, making that part of the process easier. Our bags were taken to our room and we were given basic info and welcome glasses of champagne. Our room was gorgeous, with a bathtub, shower, toilet room, jack and Jill sinks and a large king bed. The TV was great for casting music as well. The mini bar came stocked and was included in our all inclusive package. The food at the main restaurant for dinner was great, much better than you'd typically expect at an all inclusive buffet. The chef spoke to me briefly and he's wonderful. The pools are a little confusing as there are technically 3, but all are labeled around the building as Pool, so I ended up at the bean/kid pool several times on accident. Poolside drink and snack service is available but if you're hungry you can eat at the pool side restaurant which is nearby the main pool. The resort also has direct beach access. There are some sports courts, a gym and free exercise programming, along with fun and inclusive programming like fado dinner, cooking classes and kids art classes. Drinks here are great and another highlight of the resort. There are water refill areas throughout the resort which are very handy. This resort also has one meeting room space for events and can seat up to 230 and has lots of natural light. The front desk staff can arrange taxi rides for you but the car service is not directly associated with the hotel. This hotel is also an IHG property, so you can earn rewards during your stay.

No towels two days running for the pool. BYOT. And the…read moremost sour face girl ever delivering the news. You don't get that shit at our hotels!

It was my first time visiting Portugal and an uncle of mine said Vilamoura is a great place to stay…read moreas its not too busy. That's when I came across the apartments at Laguna golf, as per Expedia it was listed as 4 star resort and was right in our price range so without much comparison we went ahead and booked it. Seeing as we went with other family as well, we decided to do self catering as to save a little cash. Upon arriving at the airport we told our driver the address and unfortunately were taken to the golf course and not the apartments. It seemed there was a little confusion as the Laguna Apartments were under renovation for a number of years according to the front desk representative, so of course the driver did not know where to take us. In the end we drove another km or so and found the gates, was a little pricey but for future reference it should be about 35 euros from Faro airport to the apartment. Check in ran fairly smooth, although pur room wasn't yet ready it only took about 10-15 minutes before we got our room key. And by room key, yes I mean there was only one. We had a 1 bedroom suite, fairly generic with bathroom and living room. The kitchen though was spread across one wall which was a little difficult to work with but we managed. Again going back to the part where this was newly renovated, all the appliances were being used for the first time so we had a few issues. Especially with the fridge which had somewhat of a mind of its own and made the freezer unusable. Now at the beginning of this review I did mention we were doing self catering, with that in mind the cutlery, dishes and pots/pans were very basic and not very practical. Seems they expect you to go out and eat, which is difficult seeing as there is nothing on the property and the closest bar is about a 5-10 min walk. Not complaining about the distance, just would be nice if there was a shop or something closer. Luckily, we had the whole place mostly to ourselves for the first couple days, as I mentioned a couple times now they were renovating so only a couple suites on the ground level were vacant. This meant the pool was all ours, it looks nice from afar but is only a couple feet deep from end to end. Overall experience was okay, probably would recommend visiting in August as they said the majority of the property will be finished so you won't have to listen to hammers and saws every morning.

It was a beautiful hotel, friendly staff, clean rooms, great breakfast and pool area. Short walk to…read morethe beach.

Clean, newly remodeled, friendly staff, great breakfast buffet!…read more What more can I say?!