The room was very nice. This was the first time I saw a room with stairs that led up to more beds…read more It was very comfortable and spacious for the 4 of us. It is very close to the shrine. One of the best parts of the hotel. Call ahead and they will set up the parking for you in their small parking lot. The reason for the loss of stars, the pictures show a cafe and outdoor eating area. They are there but it's not open. Dinner is a pre set menu for a fixed price. Breakfast was a small continental breakfast. They should say the cafe is not open and there is no one to give you wine on the terrace. That there is no a la cart menu or a buffet like it says on the street.

This hotel is clean, welcoming, and centrally located to everything in Lourdes you'll ever want to…read moresee. Their bar and lounge areas are relaxing and full of outlets to plug in your electronics to charge just before you make your trek out. Checking in and out are a breeze and the multilingual staff will provide you with recommendations and maps if you need them. Go for a room with a balcony overlooking the Pau River and enjoy the cooler breeze at night!

Located within walking distance to the Lourdes grotto. My…read moretrip included breakfast and dinner at this hotel, which was really very good. No Wi-fi here but the hotels around the corner allowed me use of their computers and the internet - FOR FREE. The whole city caters to the numerous tourists and pilgrims. I was very happy with the accommodations - clean, modern, spacious . Although I was sharing the room with one other, it could have easily held up to 6 people (for those traveling as a family, for instance). Bathroom alert: Most of European bath tubs are much higher than what most Americans might be used to, and this was no different. Do be careful when using the tub and showering. There was a lift from the ground floor to the lobby - very convenient, and suited to those who may need wheelchair access. At the end of the trip, perfect for loading luggage!

The best service, Christina is the best host in all of our trip in France. You will love to stay…read morehere. It is very close to the Lourdes Grotto. The property is in front of the river. In the evening it's very cool without AC. The sound of the water. Running thru the river is very calming. The Lourdes Grotto is just across the the stream connected by a bridge just in front of the Property. It you plan to stay in Lourdes for the procession and evening mass. It's better to find a hotel where you could walk about 5-7 mins. Especially at night. We loved our stay here. Merci beaucoup.

This hotel has been favoured by helpers, doctors and nurses of the Society of Our Lady of Lourdes…read morefor over 25 years. Christine and her staff work tirelessly to look after their guests - be they tourists, pilgrims, pilgrimage helpers or stagiaires. Nothing seems to much to ask them. The Sainte Marie is conveniently located near the Pont St Michel right at the entrance to the Sanctuaries and overlooks the rapidly flowing river Gave. The sound of rushing water is everywhere which, for me at least, is very soothing. Accomodation can be booked on a B&B basis or full/half board. For those on a budget there are rooms which can booked for 3 or 4 sharing. The hotel has recently been refurbished and all rooms are en suite and have satellite TV and air-conditioning. There is a hotel TV lounge at the reception level which has comfortable armchairs and coffee tables. A small bar next to the reception serves a cosy seating area where you can relax after a long day. For visitors with cars there is a locked car park in front of the hotel.

Great location steps away from St Joseph gate entry to Grotto in Lourdes. Good time of year to…read morevisit with less visitors and less waiting time all around. We just missed out on Eucharistic procession in the evening but less waiting time @ must visit Water baths. Some shops and restaurants closed for the winter season.

We had the most wonderful experience from this hotel. The staff was so courteous and helpful…read more Booking the hotel was a breeze and responds to emails promptly. I must have emailed them several times for questions before our arrival and with the time difference, my emails are answered within 24 hours. The moment we checked in, we were greeted by Doris. Her sweet smile welcomed us warmly and made sure we got everything we need to make our stay comfortably. It was nice to meet her as we communicated few times through emails. She gave us information for the restaurants, gave us coupon for some establishments, the entrance to Grotto, wifi info, etc. We had the Triple room and is quite big compared to the typical european (small) rooms. It has a large bath tub & shower. It was perfect as my mother has limited mobility and using the european tub means it will be difficult for her. The whole bathroom is "senior friendly" (meaning it has handrails in the toilet & portable chair in the shower. It was very spacious. We had a double & single beds in the room and it was comfortable beds; we slept as were at home. There are 2 elevators for usage & one is larger than the other. There is no restaurant during our stay; however, the cafe (see suggested Breakfast & Dinner picture) at the next hotel is connected at the Panorama. You can access it through outside too. We have our breakfast here always as we have our favorite & wonderful person "Esperanza". Sometimes we have our full breakfast or just plain croissant that are to die for along with the cappuccino with fresh crema! We have our dinner here too as there are only few restaurants that are open for dinner near the area. We prefer to have dinner at this cafe as it is fast and excellent service. Though the food choices are limited, it's bearable. As for Lunch, definitely our favorite cafe is "Cafe Les Brancardiers"! This cafe I believe they serve breakfast too but we always come to this cafe for lunch. They have wide selection of food and definitely SUPERB!!!! This is our ultimate FAVORITE! Unfortunately, they close around 3pm or 4pm; otherwise, we will have our dinner here too. We tried the other restaurant "Sauveur Restaurant" but VERY, VERY DISAPPOINTED with the service. We got there just when they opened and ordered immediately. We had the pre-fix menu and it took them 30 mins to serve the salad then another 30 mins for the main entree. The other table had their food immediately even though we were there first. After having disappointed with the food, we decided not to have our dessert (even it comes with it).Our waiter never came back to our table as he knew we were upset with his service. After we paid, it took them again another 15 mins before we got our change. We had to hail someone just to get their attention. REALLY BAD SERVICE...I DON'T RECOMMEND THIS AT ALL! This is the only BAD experience in our trip. The Grotto's side entrance is about less than a mile away, very convenient from the hotel. Big thanks to all the staff of Hotel Panorama and most especially to Doris! Overall, one of the best hotels we've stayed and the next time we're in Lourdes, we will definitely stay in the hotel again. Excellent hotel & staff!

My son and I were in Lourdes and stayed at the Hotel de la Chapelle 6/17 - 6/20/17. What a…read morewonderful experience. We were greeted by Hinde, the staff at the desk and was she terrific. Very helpful and knowledgeable about the surrounding area and all of the activities at the sanctuary. We were very impressed. I asked many questions and Hinde was there with the answer all the time. The restaurant staff was also very pleasant and helpful. The breakfast was superb. We have never seen such lean prosciutto. Absolutely delicious. We were within walking distance from the sanctuary, many restaurants and shopping. The room was spacious, modern and very clean. We had a balcony view which was absolutely breathtaking. Do not hesitate at all to stay at the Hotel de la Chappelle et du Parc.

The hotel is only 100 or so meters from the sanctuary. An important feature if you're traveling…read morewith oldies or invalids. Our room was comfortable but very small, but much larger than our traveling companions'. The hotel was very helpful arranging private parking to secure our car... your have to call to arrange the parking - there are only 4 or 5 spots! We all had the buffet for lunch when we arrived, for dinner, breakfast and lunch on our last day.

Near the Sanctuary entrance. Looks clean and staff are friendly. Very neat shops and restaurants.read more

sister hotel to the classic, first choice Gallia & Londres, where mom had stayed twice before but…read morewas full. more contemporay, with larger rooms, bath and views of the river Gave de Pau. gift shop well stocked with souvenirs cheaper than others in town with an added 10% off for guests. free wifi, prof. service and bestest of all, buffet breakfast.