I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

I needed to insure 4 vehicles at the same time and Jasline made what should have been a very…read morecomplicated task into a very straightforward and totally understandable process. Whenever I had a question on a specific coverage, she clearly explained the purpose of the coverage and helped me select the best option. Amazing job! Thank you, Jasline for an outstanding experience!

This is my first time using Lee R Rogers Agency. I had Alice Diez as my agent. She was very…read morehelpful, resourceful and cooperative. She answered all questions, and immediately resolved any issues that came up. It was truly a pleasure doing business with her.

Gabriel with the Lee R Rogers agency is fabulous!! walked me through the process of finding an…read moreinspector, also the information and a quote for a new homeowners insurance policy. He took the time to help me understand the process and was friendly, efficient and patient with my additional questions.. Thank you Gabriel for your individual attention to detail..

In our experience the customer service is amazing and they have very competitive rates for home…read moreinsurance. .

The Pancake agency and team are always willing to help with my coverage needs. I highly recommend…read morethis agency to anyone in need of a new insurance provider.

Great customer service and found me an my family good rates for our moving company trucks and…read morepersonal vehicles.

Can they get you insurance? Yes. Do they provide any special service or customer care that you…read morecouldn't provide yourself? No. We thought that by using Brightway as an insurance broker we would experience better customer service since most large companies are now fully automated. We were sadly mistaken. After 2 years of being with Brightway, we found we did just as much work as if we were on our own. I had to follow up to ensure we received all discounts, and still got the run around with automated messages and voicemail. On the rare occasion that we were able to connect with Ryan, our Brightway representative, we always felt as though we were bothering him mid snack or something. We received a letter from our insurance carrier that we needed to reach out to Brightway as they were no longer authorized to broker for them... hmmm. We never heard from Brightway, so we found our own insurance online and cancelled Brightway after 30 min of transferring to incorrect depts, telling us we could do it online, couldn't find it, so after a big sigh, the female customer sales rep finally says she'll take care of it on her end.. Lackadaisical customer service, nothing special.

We've had the pleasure of working with Maria. She's been incredibly responsive & knowledgeable. We…read moreended up switching from Progressive to State Farm because she literally cut the cost of our insurance in HALF. Our coverage is now better, costs less, and we also have an awesome agent to continue working with. I highly recommend getting a quote from this team- you won't be disappointed!

It was an easy process to have my car insurance, Maria was very helpful and friendly. Thank you so…read moremuch. I definitely recommend it.

Customer service is exceptional, and it completely exceeded my expectations! If you're looking for…read moreinsurance, this is the one to get. Couldn't be happier!

amazing agency! Highly recommend for anyone in need of Insurance! very personable and kind!read more

Great customer service the office manager in Kissimmee Sojha was very helpful and professional she…read morewas willing to take help up shop for the best rate for our car insurance I highly recommend them for your home and auto insurance I hope Amsley appreciate the work she does with her customers thank you very much Sojha for all your help

This place isn't closed, but the address might be wrong (1617 13th says Google) but it should be…read more Took 3 days to get them to call me back about my homeowners insurance. Told them I found a better price, and they said good for you, take it. Not even an offer to work with me re: coverage. Worst customer service ever.

I've had my business insurance and homeowners' insurance with Ford Insurance since I moved to the…read morearea 2 years ago. I've always experienced excellent customer service and the team is extremely knowledgeable about insurance. I highly recommend them for your insurance needs!

Our former agent here was super - intelligent, interested and invested. Sadly she moved out of…read morestate after many years herein. Our newer agent is, dare I say, even better! Ford was recommended to my family for years by State Farm; only after leaving them did we finally take their advice, and boy am I glad we did! Now slated in select companies with superior coverage and great support, no one's complaining ... only complimenting. Look for The Atrium building with the black awning about a block south of 192/Vine St on your right. Parking is adequate but a bit tight: be careful you don't ruin your auto rating backing out - just kidding!

The Javier Romero Agency is by far the best Allstate agency I've dealt with. The staff is highly…read moreprofessional and very well educated about the products they offer. Not only did they get my a better rate on my auto insurance but they also offered protection for my personal property in my home. Best agency ever! Highly recommended to all Allstate members and to anyone looking to switch. This place is awesome!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Orlando. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping Orlando residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Orlando today.

The team are kind, personnable, and know what they are doing. I have been a client for ten years…read moreand have never had a bad interaction with anyone. Every year they review my coverages and make sure I am getting the best for my business at the best price. Thanks.

The Little Insurance Shop is very professional and responsive. Alex worked hard to get a policy in…read moreplace after hours to give me and my family peace of mind! I high recommend The Little Insurance Shop to anyone! Brian G