It is very unfortunate. Senzera, at least in Vienna, is not what it used to be. I have been to…read moreother Senzera studios in Germany, including Cologne, Frankfurt and Berlin. But this is by far the worse quality with a rather run down image. I would like to add that my guess is, that it is most probably not the staff's fault, but the managements. Last time I was there, only 2 staff were there to manage everything at once, my favourite cosmetician has resigned recently. Maybe I can explain a few things to underline my opinion:
- Hygiene is not taken as serious as it used to be. I have gotten problems after sugaring treatments (intimate area) which I haven't had before. I feel that treatment hygiene has become sloppy. Treatment is not as clean in work as it used to be. In the past, smaller hairs were taken out with a pinsetter. Not anymore, the result is not as clean and nice as I remember it in the past.
- the last manicure was not good, the polish didn't dry properly because applied in a rush and too often. Same applies for the pedicure. Even the long lasting/shellac didn't look clean.
- Generally staff doesn't seem to be professional or motivated in their work anymore. It seems as if they are understaffed an stressed. Phone calls are not answered in a professional way, the online booking system doesn't work anymore, the studio itself and the working clothes of the staff seem used and outdated. It just doesn't look convincing and needs a vamp up if you ask me
- I will wait until my senzera card expires. I think I will try some other studios and see if the service is better. It is too bad as I am a Senzera customer since 2010.
